#Norton Antivirus Quarantined WeMod and I can’t install it

1 messages · Page 1 of 1 (latest)

zinc scarab
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Hello #app support,
I tried to update WeMod and Norton Antivirus quarantined the update file, even though WeMod is on my exceptions, and then it quarantined the entire WeMod file. I tried to delete it from quarantine but was unable to. I am now unable to reinstall WeMod. I would be very grateful for any assistance you can provide.

round pumice
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Hey @zinc scarab You may need to whitelist the specific files mentioned below or look for them in the quarantine.

  • Update.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
  • WeMod.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
  • WeModAuxiliaryService.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod\app-VERSION_NUMBER\resources\app.asar.unpacked\static\unpacked\auxiliary
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You may need to troubleshoot through norton if you are unable to remove an item from quarantine.

zinc scarab
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I deleted the entire WeMod file from my appdata file and then tried to reinstall it. I was unable to

round pumice
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Here i will give you some steps to follow again.

Uninstall WeMod

Use *Add or Remove Programs* in your system settings or Control Panel.

Delete leftover folders

  • Go to the following locations and delete them if they exist:
    • C:\Users\Your_Name\AppData\Local\WeMod
    • C:\Users\Your_Name\AppData\Roaming\WeMod

Restart your pc

Download and install WeMod using the offline installer:
https://api.wemod.com/client/download

Before launching WeMod, add the following folders to your antivirus exceptions:

  • C:\Users\Your_Name\AppData\Local\WeMod
  • C:\Users\Your_Name\AppData\Roaming\WeMod

If your antivirus doesn’t allow whitelisting entire folders, then add these individual files instead:

  • Update.exe
    C:\Users\Your_Name\AppData\Local\WeMod
  • WeMod.exe
    C:\Users\Your_Name\AppData\Local\WeMod
  • WeModAuxiliaryService.exe
    C:\Users\Your_Name\AppData\Local\WeMod\app-VERSION_NUMBER\resources\app.asar.unpacked\static\unpacked\auxiliary

Still not working?

  • Open your antivirus program.
  • Check the quarantine (or Virus Chest).
  • If any WeMod files are there, whitelist and restore them even if you already set exceptions.
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If anything gets flagged by norton during the install make sure you allow it through