#TROUBLESHOOT

1 messages · Page 1 of 1 (latest)

quartz garnet
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I CANT DOWNLOAD THE WEMOD IT TELLS ME THERE WAS A RPOBLEM WITH INSTALLING

leaden zenith
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please follow these steps:

Uninstall WeMod via the Add Or Remove Programs feature found in settings/control panel.
Navigate to these three places and, if these folders still exist on your PC, delete them:

C:\Users\Your_Name\AppData\Local\WeMod

C:\Users\Your_Name\AppData\Local\SquirrelTemp

C:\Users\Your_Name\AppData\Roaming\WeMod

Restart your PC

Download WeMod’s offline installer from this direct link: https://api.wemod.com/client/download Install the software.

quartz garnet
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none of that worked for me

leaden zenith
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Did you follow all the steps in order.

quartz garnet
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yes

leaden zenith
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You restarted your pc?

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I'm only asking because it says on discord you have been play sched 1 for hours.

quartz garnet
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i did and thats odd lol

leaden zenith
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Was it working previously or is this the first time installing?

quartz garnet
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no it worked before then it somehow deleted its self and now i cant get it back

leaden zenith
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Which AV do you use.

quartz garnet
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whats av

leaden zenith
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antivirus

quartz garnet
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norton 360

leaden zenith
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You may need to whitelist the specific files mentioned below or look for them in the quarantine.

  • Update.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
  • WeMod.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
  • WeModAuxiliaryService.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod\app-VERSION_NUMBER\resources\app.asar.unpacked\static\unpacked\auxiliary
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It’s a known issue affecting three antivirus companies including Norton 360,AVG and Avast all are owned by the same parent company.

quartz garnet
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got it

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thanks

leaden zenith
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Enjoy! Thanks for reaching out!

patent narwhal
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I need your help, my WeMod loads endlessly, no matter what I try: restarting the computer, reinstalling the application, downloading previous versions does not help, although WeMod used to work properly.