#issue norton blocks we mod update.exe cause it is infected

1 messages · Page 1 of 1 (latest)

low bramble
#

has any one else run into the issue were norton blocks we mod update.exe cause it is infected with IDP. Generic?

brazen fiber
#

hey float, we are aware of certain AV companies flagging it, You will need to whitelist the specific files mentioned below:

  • Update.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
  • WeMod.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
  • WeModAuxiliaryService.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod\app-VERSION_NUMBER\resources\app.asar.unpacked\static\unpacked\auxiliary
low bramble
#

now just refusing to install

Screenshot_2025-04-12_212849.png
brazen fiber
# low bramble now just refusing to install

Please follow these steps.

  1. Uninstall WeMod
    • Use Add or Remove Programs in your system settings or Control Panel.
  2. Delete leftover folders
    • Go to the following locations and delete them if they exist:
      • C:\Users\Your_Name\AppData\Local\WeMod
      • C:\Users\Your_Name\AppData\Roaming\WeMod

Then restart your pc

  1. Temporarily disable your antivirus, including Windows Defender

  2. Download and install WeMod using the offline installer:
    https://api.wemod.com/client/download

  3. Before launching WeMod, add the following folders to your antivirus exceptions:

    • C:\Users\Your_Name\AppData\Local\WeMod
    • C:\Users\Your_Name\AppData\Roaming\WeMod

    If your antivirus doesn’t allow whitelisting entire folders, then add these individual files instead:

    • Update.exe
      C:\Users\Your_Name\AppData\Local\WeMod
    • WeMod.exe
      C:\Users\Your_Name\AppData\Local\WeMod
    • WeModAuxiliaryService.exe
      C:\Users\Your_Name\AppData\Local\WeMod\app-VERSION_NUMBER\resources\app.asar.unpacked\static\unpacked\auxiliary

  4. Still not working?

    • Open your antivirus program.
    • Check the quarantine (or Virus Chest).
    • If any WeMod files are there, whitelist and restore them even if you already set exceptions.
#

@umbral drum Please do not take over other users support tickets.

umbral drum
#

Sorry, I was trying to let them know how to fix it. Once you clear Norton and restart, then reinstall will work. But must be deleted from quarantine file.