Error

[teal island]

It tells me that an error occurred whenever I try and open the app, here's a summary of it (as requested)

Operating System Version and Build: Windows 10 (Version 22H2)
Anti-Virus Software: Norton 360
Screenshots:
Logs:

[shy obsidian]

Thank you for sharing the details. We are currently investigating the issue. In the meantime, you can try restarting your PC and try again.

If it didn't work after a restart, whitelist WeMod files in your antivirus.

Update.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
WeMod.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
WeModAuxiliaryService.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod\app-VERSION_NUMBER\resources\app.asar.unpacked\static\unpacked\auxiliary

[teal island]

I'll try so when I can

What type of pc version do you got?

windows 10?

ok so it might be dif for me if I try since im on 10

yea, I paid for pro too and if it dont start working, i just blew $10 on nothing

[frail ember]

Hey @celest quail Please review the pinned post and create your own support ticket, thanks.

[frail ember]

Please follow these steps:

Uninstall WeMod via the Add Or Remove Programs feature found in settings/control panel.

Navigate to these three places and, if these folders still exist on your PC, delete them:

C:\Users\Your_Name\AppData\Local\WeMod

C:\Users\Your_Name\AppData\Local\SquirrelTemp

C:\Users\Your_Name\AppData\Roaming\WeMod

Restart your PC

Download WeMod’s offline installer from this direct link: https://api.wemod.com/client/download Install the software.

Before you launch WeMod, Add the following WeMod folders as exceptions to your antivirus software:

• C:\Users\%username%\AppData\Local\WeMod
• C:\Users\%username%\AppData\Roaming\WeMod

If you are unable to whitelist the entire folders, you may need to whitelist the specific files mentioned below:

• Update.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
• WeMod.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
• WeModAuxiliaryService.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod\app-VERSION_NUMBER\resources\app.asar.unpacked\static\unpacked\auxiliary

[teal island]

I'll try

[teal island]

Sorry, but are you able to clarify on what exactly "%username%" means and what username am I typing in?

[frail ember]

This would be the name on your pc

[teal island]

So the same thing as “your name”

[frail ember]

Yes

[teal island]

Alright I’ll try