How to request a refund

[visual gulch]

How many hours does the support team usually take to solve the problem? Because now my problem has passed 30 hours but has not been solved. I have sent an email to the support team and my problem is about forgetting to cancel the trial and want a refund. Please reply to me. Thank you

[warm nymph]

Hey @visual gulch Thank you for reaching out. Our support team aims to resolve inquiries within 24 business hours. Please note that WeMod operates Monday to Friday during regular business hours, so weekends and holidays may affect response times.
I sincerely apologize for the delay. I will ensure that someone from our team reaches out to you as soon as possible to assist with your refund request. Also, if you could please remove your email from this post, as this is a public forum and should not contain personal information.

[visual gulch]

I'm sorry about my email information and thank you for your reply and help. Thank you 🙏