#Mods not showing up

1 messages · Page 1 of 1 (latest)

real orbit
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Hi, I've done a fresh install and logged in so I'm connected to the servers. However, all the games I click on I just get the error "Can't connect to WeMod" and a Retry button. I can view maps fine of games just can't get any mods.

lost violet
silk oracleBOT
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If you’re experiencing issues with WeMod, your antivirus software might be interfering. To resolve this, try whitelisting or adding exceptions for the following folders:
- C:\Users\%USERNAME%\AppData\Local\WeMod

  • C:\Users\%USERNAME%\AppData\Roaming\WeMod
lost violet
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Also are you using a wifi network and experiencing slower speeds? Everything is loading fine for me.

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If you are unable to whitelist the entire folders, you may need to whitelist the specific files mentioned below:

  • Update.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
  • WeMod.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
  • WeModAuxiliaryService.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod\app-VERSION_NUMBER\resources\app.asar.unpacked\static\unpacked\auxiliary
real orbit
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I have

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Added the exemptions to my Anti virus. It was working fine yesterday. I voted using my points for a game to be updated about 20 times and since then it hasn't worked

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I've been a pro member for 2 years no issues

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My username is SimplePlant288

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It is also letting me vote on upcoming games

lost violet
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Uninstall WeMod via the Add Or Remove Programs feature found in settings/control panel.

Navigate to these three places and, if these folders still exist on your PC, delete them:

C:\Users\Your_Name\AppData\Local\WeMod

C:\Users\Your_Name\AppData\Local\SquirrelTemp

C:\Users\Your_Name\AppData\Roaming\WeMod

Restart your PC

Download WeMod’s offline installer from this direct link: https://api.wemod.com/client/download then Install the software.

real orbit
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Okay I'll try

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Still not worked

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Log in fine but games don't show mods

lost violet
# real orbit

Are you on wifi and what kind of AV software do you use.

real orbit
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On wifi yes like I always am when I use the app and BitDefender which I've always used and not had an issue

lost violet
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Have you added those three paths i listed earlier to your AV?

real orbit
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Yes

lost violet
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Also are you able to plug into the modem to rule out any issues over wifi.

real orbit
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Not at the moment I don't have an ethernet cable to hadnm

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hand*

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My wife is sat next to me on her pro account and hers is working

lost violet
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Have you reviewed your bitdefender history to see if anything was flagged?

real orbit
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No notifications 😦

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I'll try turning it off

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I turned off all my AV software and it still doesn't work. Is my account locked or something?

lost violet
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  1. If you are using a VPN, disable it, then restart WeMod.

  2. If not, restart your WiFi router. Turn it off and leave it off for at least one minute so that the WiFi signal completely dissipates from the building, then turn the router back on again.

  3. Also refer to and follow all of the steps in this post: https://community.wemod.com/t/i-can-t-install-wemod-there-was-a-error-installing-the-application/115795/2?u=ravenfyre.

real orbit
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Why would the wifi be the issue when my wife is on her PC next to mine and it is fine?

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Her WeMod is working

lost violet
real orbit
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I'll try that now

lost violet
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This just seems like something on your pc/network is clashing with wemod.

real orbit
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I have just logged in and it's fine. I think my computer has randomy decided it doesn't like we mod 😦 I'll try a full shut down

lost violet
real orbit
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Yes I did

lost violet
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ohh okay

real orbit
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but I will do a full shut down

lost violet
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Okay

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Let me know!

real orbit
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❤️ ❤️ ❤️ ❤️ ❤️ It's working now!!! I wonder why the first reset didn't do anything

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Thank you!

lost violet
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I'll go ahead and close your ticket now, If you have anymore problems feel free to reach out again!

real orbit
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You've been great thankyou 10/10

lost violet
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Don't forget to pair your pro account to get your benefits in here too!