#Unable to install

1 messages · Page 1 of 1 (latest)

tepid laurel
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Apparently a lot of people are having this issue, but I had a popup about wemod not working because of antivirus. Adding exceptions didn't work, so I uninstalled it (as the second suggestion in the popup said) and am now unable to reinstall. I'm getting the same "installation has failed" popup as many others seem to be getting. Opening the setup log didn't help (there was nothing in the text document more recent than 2019, and nothing related to wemod).

I've deleted the wemod folders in AppData\Local and AppData\Roaming & squirrel folders as other posters here were instructed to, tried the manual installer and everything.

My antivirus is Avast, but I disabled everything I could think of on there for a bit in order to try the install again. Still no success unfortunately

hollow coral
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Make sure you are whitelisting the correct folders, Follow these steps and if you can provide a screen shot of the folders you whitelisted. Your antivirus is likely blocking something or has quarantined a file/folder related to wemod.

  1. Add the following WeMod folders as exceptions to your antivirus software:

    • C:\Users\%username%\AppData\Local\WeMod
    • C:\Users\%username%\AppData\Roaming\WeMod

  2. Restart WeMod after adding these exceptions.

If you are unable to whitelist the entire folders, you may need to whitelist the specific files mentioned below:

  • Update.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
  • WeMod.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod
  • WeModAuxiliaryService.exe, located in C:\Users\YOUR_NAME\AppData\Local\WeMod\app-VERSION_NUMBER\resources\app.asar.unpacked\static\unpacked\auxiliary

By following these steps, you should be able to resolve the issue. If the problem persists, please let me know, and I'll be glad to assist you further.

tepid laurel
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I deleted them after uninstalling as other posts here advised

hollow coral
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Try following these similar steps.

Uninstall WeMod via the Add Or Remove Programs feature found in settings/control panel.

Navigate to these two places and, if these folders still exist on your PC, delete them:

C:\Users\Your_Name\AppData\Local\WeMod

C:\Users\Your_Name\AppData\Local\SquirrelTemp

C:\Users\Your_Name\AppData\Roaming\WeMod

Restart your PC

**Turn off your antivirus programs. **

Download WeMod’s offline installer from this direct link: https://api.wemod.com/client/download Install the software.

Before you launch WeMod, add it as an exception in your antivirus software.

tepid laurel
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I've tried this already but I'll give it another go

tepid laurel
tepid laurel
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I don't know what's going on tbh :/

tepid laurel
normal yarrow
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I've encounter the same problem, error while launch the app... and i'm afraid i made a mistake : i erase the files
Update : successfully reinstall, now work perfectly

tepid laurel
normal yarrow
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i've just reinstall the program from the base and now it's turn perfectly (at least last time i checked)

hollow coral
tepid laurel
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Initially I got a log with nothing more recent than 2019 & nothing related to wemod. One of the instructions given either here or on reddit said to delete that file though

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this is the error log you mean, right?

image.png
hollow coral
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Clicking open setup log does nothing?

tepid laurel
hollow coral
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Here are steps to try

1. Use Windows Error Checking for Drives

  • Open File Explorer.
  • Right-click the drive you want to check.
  • Select Properties → Tools tab → under Error Checking, click Check.
  • Follow the prompts to scan and repair the drive for any file system errors.

2. Use the Command Prompt - System File Checker (SFC)

This tool scans and repairs missing or corrupted system files.

  • Press Windows + X, then select Command Prompt (Admin) or Windows PowerShell (Admin).
  • Type the command:
    sfc /scannow
  • Press Enter. The scan will begin and may take some time. If any corrupted files are found, it will attempt to repair them automatically.

3. Use DISM (Deployment Image Service and Management Tool)

If SFC doesn't resolve the issue, you can use DISM to repair Windows images.

  • Open Command Prompt (Admin).
  • Type the following command to check for corruption:
    DISM /Online /Cleanup-Image /ScanHealth
  • Then, to repair the image, type:
    DISM /Online /Cleanup-Image /RestoreHealth
  • Press Enter. This process can take a while.

4. Check the Event Viewer for Errors

  • Press Windows + X and select Event Viewer.
  • Go to Windows Logs → System or Application.
  • Check for errors or warnings related to files or drives.
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If none of those work, Do the same steps previously given in our initial conversation then restart your pc and make sure no other programs are running like discord or steam etc and try to reinstall then.

tepid laurel
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Alright, thank you :) I'll give that a go.

tepid laurel
# hollow coral Here are steps to try ### 1. **Use Windows Error Checking for Drives** - Ope...

I tried the first 3 with no result unfortunately
as for point 4, there only seems to be one recent error & it's come up whenever I've tried to open the setup/error log:

Faulting application name: Update.exe_Squirrel, version: 2.0.1.53, time stamp: 0x6632d915
Faulting module name: KERNELBASE.dll, version: 10.0.19041.5198, time stamp: 0xd1eefc71
Exception code: 0xc06d007e
Fault offset: 0x000000000003b699
Faulting process ID: 0x5bb4
Faulting application start time: 0x01db5eec0cb6266a
Faulting application path: C:\Users\mayhe\AppData\Local\SquirrelTemp\Update.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: a9ef356a-ec7f-440d-8e8e-f21e039e5064
Faulting package full name:
Faulting package-relative application ID:

hollow coral
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Have you been noticing issues with your windows lately?

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Since you've already tried clearing SquirrelTemp, reinstalling the app and running system scans (sfc and DISM) Here are a couple things to try.

Check for .NET Framework Issues

  • Squirrel-based apps often rely on the .NET Framework. Ensure the required version of .NET is installed:
    • Open Windows Features (optionalfeatures.exe).
    • Ensure .NET Framework 3.5 and .NET Framework 4.x are enabled.

Verify KERNELBASE.dll

  • Although rare, KERNELBASE.dll could be corrupted. Use these steps to confirm:
    • Run: sfc /verifyonly to double-check system file integrity.
    • Replace KERNELBASE.dll if it's flagged as problematic using the correct system version.
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If that doesn't work I'm not sure what else I can possibly recommend either then a fresh windows install.

tepid laurel
tepid laurel