#WeMod Remote Not Connecting

1 messages · Page 1 of 1 (latest)

stone briar
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The mobile app was working perfectly fine last night and now no longer connects with the desktop application despite entering the connect code. I get a "connected" message on my phone, but it still doesn't actually connect, and the desktop app stays with the "Connect Phone" icon.

hexed valve
stone briar
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I have, twice. No luck. :/

hexed valve
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can you shoot me a code and see if i can pair it with my device

stone briar
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ZNPWN

hexed valve
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Hmm nope

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Try restating the app and give me another code

stone briar
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6VTMQ

hexed valve
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star ocean?

stone briar
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Yeah

hexed valve
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looks like its connected

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disconnect it then try to pair your device again

stone briar
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Looks like it's working now! No idea what the problem was, but thank you for the quick troubleshooting!

hexed valve
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Probably a communication bug, If it happens again please start another ticket and give me or management a tag and we can look into it further

stone briar
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Thank you!