WeMod Remote Not Connecting | Wand (WeMod) | Page 1

stone briar Sep 28, 2024, 3:04 PM

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The mobile app was working perfectly fine last night and now no longer connects with the desktop application despite entering the connect code. I get a "connected" message on my phone, but it still doesn't actually connect, and the desktop app stays with the "Connect Phone" icon.

hexed valve Sep 28, 2024, 3:06 PM

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stone briar The mobile app was working perfectly fine last night and now no longer connects ...

Hey CaffeinatedWolfe, Sorry to hear you are facing these issues. Have you tried reinstalling the wemod app on your phone?

stone briar Sep 28, 2024, 3:06 PM

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I have, twice. No luck. :/

hexed valve Sep 28, 2024, 3:08 PM

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can you shoot me a code and see if i can pair it with my device

stone briar Sep 28, 2024, 3:09 PM

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ZNPWN

hexed valve Sep 28, 2024, 3:10 PM

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Hmm nope

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Try restating the app and give me another code

stone briar Sep 28, 2024, 3:10 PM

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6VTMQ

hexed valve Sep 28, 2024, 3:11 PM

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star ocean?

stone briar Sep 28, 2024, 3:11 PM

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Yeah

hexed valve Sep 28, 2024, 3:11 PM

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looks like its connected

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disconnect it then try to pair your device again

stone briar Sep 28, 2024, 3:12 PM

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Looks like it's working now! No idea what the problem was, but thank you for the quick troubleshooting!

hexed valve Sep 28, 2024, 3:12 PM

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Probably a communication bug, If it happens again please start another ticket and give me or management a tag and we can look into it further

stone briar Sep 28, 2024, 3:12 PM

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Thank you!

#WeMod Remote Not Connecting