My Pro Canceled while I did pay for it? | Wand (WeMod) | Page 1

hidden canopy Jul 23, 2024, 12:55 PM

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Can I get help please?

tribal tiger Jul 23, 2024, 12:57 PM

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Aussie did help you earlier I seen in chat. Please follow these steps.

crimson kestrelBOT Jul 23, 2024, 12:57 PM

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We are unable to assist you with billing-related issues directly on Discord. For help, please refer to our self-service support articles. If you cannot find the answer you're looking for, feel free to contact us at support@wemod.com. Our support team will be happy to assist you.

tribal tiger Jul 23, 2024, 1:05 PM

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Did you purchase your pro then cancel it right away?

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@hidden canopy were you using a three day trial?

hidden canopy Jul 23, 2024, 1:09 PM

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tribal tiger Jul 23, 2024, 1:09 PM

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Did at any point your membership start?

hidden canopy Jul 23, 2024, 1:09 PM

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Yes.

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I used it for 3 hours atleast

tribal tiger Jul 23, 2024, 1:10 PM

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Did you sign out at any point after that?

hidden canopy Jul 23, 2024, 1:10 PM

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I did not

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I'm still logged in

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look

tribal tiger Jul 23, 2024, 1:11 PM

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At any point did that tag say you were pro?

hidden canopy Jul 23, 2024, 1:12 PM

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Yes

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I used the pro features lol

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After I cancelled it it dissapeared

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the Pro

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and it went to "Go Pro"

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while I got charged

tribal tiger Jul 23, 2024, 1:14 PM

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I’m very sorry that happened to you, I have notified the team of this issue so once they see your email they will know what’s going on and will respond with questions they need answered. In the meantime time keep an eye on your bank and see if the funds get returned at all.

hidden canopy Jul 23, 2024, 1:14 PM

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Okay will do

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I didn't give much info in the mail but

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I guess we'll see

tribal tiger Jul 23, 2024, 1:15 PM

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Provide a bit more, like your username and date of purchase

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Just stuff they can use to easily identify your account

#My Pro Canceled while I did pay for it?