tame gyro
On Sunday (28th of April) I signed up for WeMod premium expecting the free trial. Instead it instantly charged me. Althrough I was kind of disappointed I didn't really mind in the end since I was already planning on getting the yearly version of the app.
Just today, I got charged again for the premium version. Having another $83.99 taken is more than just a slight disappointment. Is there a way I can get this fixed?
unborn blaze
Hey there. The first payment is likely the pre-authorisation charge to verify the card is legitimate. This will be refunded back to you.
The second payment will be the actual payment for the yearly Pro subscription as the Pro trial has ended
However, if you're not satisfied with this answer or you're still concerned, I would highly suggest emailing support@wemod.com for further assistance, as they can assist with billing issues there
tame gyro
oooh okay now that is an answer that does clear it up, I thought I was accidently double charged. Do you know how long the refund would usually take?
unborn blaze
Usually it's pretty quick, but according to our support site, it could take up to 10 business days. May depend on the bank as well
https://support.wemod.com/docs/pro-trial