#How can I access my account again

1 messages · Page 1 of 1 (latest)

warm kelp
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Hi Critical Ops Support,
I lost my main account which I had since 2019. It was linked to Google Play, but after someone else accessed it, my progress was reset and now I'm back at Level 1.

I still have access to the same email and device. I can provide:
– My old IGN and level
– Approx. last access date
– Device used
– Any purchase proof

normal cobalt
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wasnt your c-ops account linked to fb by any chance?

warm kelp
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No

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Gp only

normal cobalt
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so if you have same email that was connected to your account, you should be able to login to it

tell my your ign btw

warm kelp
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Lost one?

normal cobalt
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the one you want to access, the ones that you are saying you have email from

warm kelp
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Predictor

normal cobalt
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level? and when was the last time you have played on that account?

warm kelp
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477 level and I played 8months ago last

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I have all details but I wasn't feeling safe to provide in discord

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I was in 477 to 478 in game and Google Play I has 15th level

normal cobalt
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well the "predictor" account we are taling about was NOT created in 2019

warm kelp
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So when?

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2021?

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Yes

normal cobalt
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no

warm kelp
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2022

normal cobalt
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doesnt matter, if you have you are 100% sure you are logged into the right google account what you used to link your in-game account with, try reinstalling the game and logging in again if it wont work, you probably wont get it back

warm kelp
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😭😭

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It's showing error 1001 when m trying to login in Google play

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@normal cobalt

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@normal cobalt

normal cobalt
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For error 1001/1002 (while trying to log in using Google), check with which account you downloaded the game with on Google Play, then check from settings if that account is connected to Critical Ops
2. Go to the 'Settings' menu of your device
3. Tap on 'Google'
4. Tap 'Connected Apps'
5. Find 'Critical Ops', tap on it

Then check what Google account is signed in to Google Play Games
==> ensure it matches with the account that downloaded and the C-OPS account you have

Two workarounds that might be worth trying
Workaround 1:

  1. Delete app cache and data for Critical Ops
  2. Start the game with a new guest account, complete tutorial and DO NOT link to Google or Facebook yet
  3. Go to Play => Custom Games => Filters => Server
  4. Change to another server (do not use the 'automatic' option)
  5. Link to your account.

Workaround 2:

  1. Close the game
  2. Go to the 'Settings' menu of your device
  3. Tap on 'Google'
  4. Tap 'Connected Apps'
  5. Find 'Critical Ops', tap on it
  6. Tap 'Disconnect'
  7. Delete app cache and data for Critical Ops, complete tutorial and login via Google again.
warm kelp
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What if I clear cache and data and then I won't be able to access in my predictor acc

normal cobalt
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in normal cicumstances you will be able to log to your account

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in these ones you are experiencing rn idk, give it a try

warm kelp
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What if I'm saying

normal cobalt
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you are not able to log into your predictor account anyway, so you cant lose anything

warm kelp
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Really bro? You are giving me hope 😁

normal cobalt
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just note that everything you´ll do is on your own risk