#🤝│community-troubleshooting
1 messages · Page 134 of 1
I found a BP points mistake. I have 21000 BP on Sunday. On Monday, I had only 15,000 of them. Where is My BP points?
Players who were able to claim the compensation multiple times due to an error will have any excess claimed items and BP removed in the coming weeks.
i have very loud gunshots and very low footstep sounds? is there soething i can do?
hrtf is off
Gunshots should be much louder than footsteps
I'm not sure thats an error, unless its substantial. Are you able to record what you are hearing?

how can i invite a person to the discord channel?
!invite
Invite URL for Discord: https://discord.gg/battlegrounds
@obsidian bolt Same issue!
Gunshots are really loud
And footsteps are like super low
Legit said the same thing in here and the answer was ReInStAlL yOuR sOfTwARe
Pretty sure theres a volume bug for people...
Its almost like gunshots are at the correct volume but the foosteps and other sounds stay super low
My game freezes in the loading scene. After a while I hear the noise of the airplane, I hear my char jumped from the plane and opening the parachute. Sometimes the screen opens and I'm still in the parachute, sometimes I'm already on the ground.
I'm in PC
do you or do you not have an SSD in your PC? @river hazel
yes
@tough harbor but I think that the HD where the game is saved, is a SATA
Find out: I have 2 HD in my pc, 1 normal SATA and 1 SSD. The SSD is where Windows is saved, and some steam files too (Disk C:). The other is where I save all games and other programs (Disk D:). PUBG is in Disk D (normal SATA)
Your HDD is probably slow, and can't load all assets in time. If possible, try launching PUBG from your SSD (C drive)
@deft frost Not possible =/ My SSD is only for Windows and system things... There is no other way?
I play other games with no problem, and my pc config is such a good config
Only way is to move your PUBG files over to your SSD
But, PUBG will only work for those who have SSD?
No, PUBG works on HDDs. There's something wrong on your end.
So, what are the possibilities? I want to solve the problem, not to work around it move the game to my SSD.
*moving
probably defragging your HDD, if that helps at all
Alright, I'll try
would be great if theres a clip
Should I get this game? I'm seeing a lot of negative reviews about hackers, should I get it?
Hi folks, ive been playing since early access etc and I still see this issue happening from time to time and its REALLY annoying. Sometimes when landing client doesn't render all parachutes. It happened countless times like we're jumping to some city and see 3 parachutes. Everyone on the team counted what they saw and we agreed it was 3. Then we discover there are two full squads in the city 😄 And this happens pretty damn often, enough to make the parachute count known as "unreliable", everyone thinks its unreliable over 6 different discord servers I'm playing.
Anyway you guys did a great job making this game playable for the past year and maybe this issue slipped unnoticed or something but please address this
mostly noticing this in miramar/erangel, not sanhok. And its not like we landed and looted for few minutes then people appeared. Its like 20 seconds after landing you realize there are extra people that weren't seen landing and there was no chance for them to come from somewhere nearby.
@shrewd merlin I would say that even though there are lots of bugs the game is still better then others cough fortnite, and the game is still playable
and @quartz gull the only real way to prove that is by watching a replay and counting them in game, cause otherwise they might just be landing later then when your looking
servers down?
yes it is currently under maintenance
how long will they be under maintenance?
it is expected to last for 5 hours. it has been under maintenance for 1 hour and 13 minutes so far
hope they actually fix something
usually itll take longer then expected
shooted him twice but nothing happns to him...check his HP..😣
@viral monolith turn on equalizer it will help
Didnt help
Which software you are using ? @viral monolith
SteelSeries Engine 3

licensed
would be better
btw can we wear the harley quinn skin has a male in game ??

yes
@hidden dust do you have it ?
@idle dagger No, ill dm pics
o cant, if you click on it in the store it'll show you a preview
might show the female version though. mine shows the male
it shows me female
@umbral leaf Only thing I can suggest at the moment is to try a clean reinstall of the game. Give step 14 of this guide a try and let me know
How can i invite a friend to the channel ?
!invite
Invite URL for Discord: https://discord.gg/battlegrounds
!invite @solemn hill_casanova
Invite URL for Discord: https://discord.gg/battlegrounds
copy and paste it to your friend in personal or anywhere else
@idle dagger Licenced is the correct usage, as it is referring to the licence granted to PUBG to use DC characters, names, and likeness.
Ok
Do you require assistance @obsidian geyser ?
Um no 
Then please do not post in this channel unless you need help, or are helping someone else. Thanks!
Where can I suggest new changes or things added to the servers?
@umbral leaf Did you follow my suggestion from earlier?
@hard meteor The forums are a great place to do that
!forums
Link to the forums: http://forums.playbattlegrounds.com
what is going on with the matchmaking times after the maintenance?
been strugling to find a match the entire day
Which region are you connecting from @scarlet belfry ?
connecting from South Africa to europe
when in squads with eu players I have no problem
But solo you have an issue?
Does PUBG detect scripts because once i accidentally had one on while i didn't realize, and later i got banned
“accidentally”
@ebon aurora Thanks for letting us know. This has been reported to the team to be looked into
Could you verify your game files to see if the black crate issue is fixed?
That one might be file related.
Ok, I do this when I go back to home
Appreciate it. Let me know either way?
Could you see this? This is no desync this is big mistake
this is camera problem
That’s more of an issue with angles if anything. Because of the way the M4 guy is angled his view is blocked by the stairs. The other guy is angled just right so that he can see M4 guy
@celest panther - your opinion?
Looks angle related to me. When looking down a scope, your head is still "higher" than the sight
If you look in your image, you can see the player looking dow the gun and the sight just over the staircase wall there.
That matches up with the image on the right.
I don't think there is a mistake here personally, just human anatomy
in my opinion, the camera is a bit too high. If it was Ok, he would only see the top of the head and not the head and neck
some people are called desync but this is not true
desync or camera issue, doesn't matter, the situation it self is fucked up,
So i dont have screenshot but the parachute when in the air (the parachute pack) looks like the default not the one you have
rip hdd 
Get ssd!!
In Brazil SSDs are so expensive... u.u
good luck man, it'll get cheaper next year. bet.
i think, it is ok Today
Do you guys feel like every time an update comes = fps drops by little?
Kinda i used to avg 130 fps now i average 80 @viral monolith
Depends where im at in the map tho
I still get 130 im some places
Averaging about 110-130fps with basically no dips below.
just ran into a guy swimming with his gun out shooting at me, thought they fixed that lol..
U sure they was all the way in the water
Yeah they might have been standing
anyone using amd crossfire? (in my case: 2 x RX580 8gb)
I get very poor performance on crossfire
and a lot of flickering
C'mon PUBG : i just see a guy clearly cheating (aim + esp). He was jumping spreading all bullets in the head, i report him but then i notice one thing --> 248 games
How this guy not already ban ?!
Are you mad at pubg or the players because that sounds like it’s the players fault for not reporting and either way he may have just started hacking
Hi Panda, looking at his last 50 games, doesn't looks like he just start :)
And not mad, just wondering how it's possible for the anticheat to miss a thing like i saw : he chained 3 guys, full headed, just spraying and jumping
And i don't care about those who don't take time for not reporting (it's easy to report, but not to be 100% sure). Even me, i don't take every day 1H to lookout trough replay etc... But whn i do, it's 100% a ban answer that i received when i relog in the next few days 😃
And sorry for my sh**ty english ^^'
better late than never. 
Hi, I just unboxed this jacket from the survival rewards system but i dont understand why it has 5 days and 11 hours what happens after that ?
After that the item disapeared from your inventory.
so why did i get it from the reward system i dont get it if you earn it you should be able to keep it?
does anoyone know why no one is online in this server
No, the rewards are most with a timer on them.
And every 10 level you get a permanent item.
The purpose is to get other things to do and not just grinding BP like before
@safe turtle Don't know why there's not a lot of people actually online here.
Maybe because it's late in the US and most people come from there
@safe turtle The "online" group is those who have picked their platform/accepted the rules. Otherwise they remain hidden
so its a better representation of active people
“picked a picked” @celest panther
no one with amd crossfire?
nahh no one, it doesnt support many games
@pale carbon Its a much more rare occurence these days as many games tend to not be optimised with it in mind
and in some cases games support it so badly that it actually results in worse performance
As i understand, UE4 hasn't got very good support for SLI/Crossfire and may not even properly support it today.
please add the ability to set the Resolution to 640x480 & 800x600 & 1024x768 in the Display Mode: Fullscreen to help people with lower end PCs
@snow moth You could try setting your actual resolution to one of those resolutions and playing in Borderless mode
@deft frost Yes I can but on fullscreen It will give me better performance and more FPS
Just me or is desync back with a vengence?
played maybe 3 games and early feels fucking terrible.
@supple nacelle Nope, definitely feels really good for me and my squad, none of us have been shot behind cover all day today. Note that it is impossible to completely remove desync due to physical limitations.
That, and the laws of physics
I feel great about it
is there a workaround about msi afterburner closing when the game starts?
wut? MSI Afterburner works fine
You're on the latest Afterburner build, right? Same goes with RivaTuner, the latest build for that too?
@pale carbon ^
you can also try EVGA Precision XOC works perfect for me
Everything that I use is latest version, but when the game starts, Afterburner closes and I have to alt+tab the game and start afterburner again... every time
on reddit everyone complains about this
that might not be pubgs fault though
my afterburner personally doesnt close immediately upon launching the game
Same. My afterburner works fine and has ever since i began playing the game
Can I play with a mobile player on Xbox one
dont think so
What if I try adding them with there mobile player name
i dont think pubg is cross platform meaning you can only play with xbox people and they can only play with mobile
I play on both platforms
then you can play with them, but only on mobile not on xbox
Oh
why does this make me mad
I understand that no matter what there is going to be desync, but this is just really bad. I dont have the best internet but I feel this still shouldn't be happening
thats a rather mild desync
idk about that, in the end he couldn't even see me and was still shooting on top of the block. Wether its a small desync or not it changes the game
he obviously could still see you in his screen. i was expecting a major desync where youre fully behind cover and 1 second later, dies. he must have hit you as you jump down on his screen. latency comes into play here. could be against 200+ pinger
Guys, i got banned a while ago for the faceit anti-cheat resoloution bug for like 2 days, and i wasn't able to participate in some competions, can i get something like
compensation?
ok
oof
So basically when I'm in a combat and the enemy starts shooting my frames go down a little
Can i get some help?
same happens to me when using the vector, game lags for a second and you stop shooting and then you die
@viral monolith try lowering graphical settings. it used to happen to me before. it was also related to drivers version that i was on. i reverted/updated and it fixed it.
will try thanx
@tough harbor my pc is weak but it does support few games such as PUBG and i play it at the lowest graphics, but how do you manage your driver's version?
@scarlet belfry That's the reason why i keep losing some matches.
@viral monolith i did a clean installation of older driver at the time using DDU. worked wonders
Teaming in a tournament WOW
thats a tourney?\
thats cool and all but why share it in this channel?
^
IDK because it's a HELP channel maybe to ban them quicker ?
you were given an extra 20,000 bp by error for the compensation. You spent it, they took it back.
They did however let you keep the items you bought with it.
🤔 I do remember getting a lot of bp don't know what the exact amount is tho
Most people got 20k. some people accidentally got 40k
@sinful vapor to report a cheater you can do so one channel down in #360773555278970880 this channel is for troubleshooting
lol, 18k doesnt take that long
#360773555278970880 is useless it tells you to report him ingame that's it
sorry it wasnt better news, but yw
@sinful vapor there’s a link that you should follow if you have not reported them in-game yet.
ok i'll look for it
@ebon aurora this is a known issue, you can keep up to date on our known issues on our forums here.
!forums
Link to the forums: http://forums.playbattlegrounds.com
@sinful vapor https://support.pubg.com/hc/en-us
where do i send it ?
@tough harbor i don't understand
Cause for what? You dying?
@tribal flicker spammy spam
the game freeze for a second when i start shooting anyone knows the cause of this? i did update my audio drivers as well still getting this
Get better internet
No not internet, lowering your graphics should help
@ @flat cloud most likely its graphic problems lower settings
im playing a game, got constant 60 fps, and then my audio starts to sound weird, like its cutting out but very frequently, and then when i checked my replay(i died because of this) and there was no noise problem. i've never had anything like this except pubg a few times
@hexed stone check your drivers/ CPU usage.
When audio starts to mess up in any games it’s usually a CPU issues or driver issues
i keep my drivers up to date and there are no updates for mine, but im not too sure about cpu
ill keep an eye out for on it next time that happens
@obsidian geyser i only have AA and Textures at ultra everything else is low, view distance is medium, ill try reinstalling Nvidia drivers
yeah that may work
@untold zinc Please use the LFG channels to find other players
been trying to "initialize" for the last 15 mins, any fixes?
@scarlet belfry Try Restarting Lobby and/or Restarting your game
Close the game, go to this page (https://prod-live-front.playbattlegrounds.com/) and try again
troll?
why would he troll you? give it a try
For all of u guys who where telling me those days that the "hacker" i was speaking of wasn't one, and i was "outplayed" or "he shoudn't hacking if he have 240+games"
And the guy telling me "he is #28 rank in EU serv, he is just a very good player".
That's the Pubg answer ! Ban hammer 48H after the report in game.
Just take the time for reporting them please. 😃
This beautiful game just keeps crashing mid game, every time i validate the game files it says a file was missing and when i acquire the file and reboot the game it crashes with a battleeye error and the file goes missing again
peak game evolution
^
That's dedication
no that just means that the game is pretty broken 😛
IT 👏 JUST 👏 WORKS
So far, I tried on 5 different PCs and Laptops, on ALL OF THEM the msi afterburner auto-closes when BugG stars
and every time I had to minimize the game and restart afterburner
If people in here say it works for them then its not the game
I can't find (so far) anyone WITHOUT this problem
even here:
and it ONLY happens with BugG
I tried different Windows versions, msi versions, laptop and pc... everywhere = msi closes
yep, stable and beta versions
just said you cant find anyone without that problem though, yet last time you posted in here about this people replied to you saying they didnt have this problem 🤔
I am saying, anyone in real life, not online 😃
all of my friends = same problem
online there is someone lucky enough, 1%
even on reddit, only 1 without the problem
There was about three people who replied to you saying othewise. If aferburner runs fine on PUBG on my end + @tough harbor and the other persons doesn’t auto close, but it closes and crashes on your side, i’m pretty certain the issue is something on your side lol
Just because it happens to several people doesnt mean its 100% the games fault, its not like it doesnt work for anyone
I get that, that's why I am looking for help or fix.
for now: pubg starts = msi closes
what could it be? 😃
i need to report a bug, where to find the link ?
Bugreports for PC go here https://forums.playbattlegrounds.com/forum/10-bug-reports/
thanks
https://streamable.com/fj8tb watch this btw and enjoy 😛
oh wait, can i post here ?
sorry
is that the bug you wanted to report?
did you already post it on the forums?
still finding my way
did it only happen one time or multiple times?
first time
could it be smthn invisible ?
im just searching if this has been reported " parachute stuck mid air "
i don't know, the team would need to look into it. Please create a topic on the forums, i couldn't find an other one for the same thing
on it
can we get and admin to help in sq2
The Queen is troilling
supposidly playing leagure of legonds
we leave rooms and he follows
Thanks for the help
/!\ Watchout EU /!
There's actually a lot of AS players on EU servers.
how do i join a custom match? i seem to just sit in the lobby forever
every game i join
is your name the white square?
ye
You need to wait for the custom host to start.
looks like every custom match i join is a perpetual lobby party
so the public custom matches are worthless
maybe people are misusing the custom match tool, and going AFK like this? maybe the custom match tool deserves to be changed? i pretty much can't join any matches
searching google i see people complaining about this over a year ago
yeah they could implement a system where the people could report a lobby
@surreal steeple could be they r waiting for their friend... i joined tons of custom games.. and we created many, sometimes we would wait 5 mins for a friend who is on his way
and sessions auto delete if they do not start within a certain time limit
if i could filter out games which have been nothing but the lobby for the past hour that would be cool
ive already wasted too much time on it. im probably not going to try again
yeah na is usually fine for me
Custom game lobbies will also timeout after a set amount of time.
u know for how long?
10 or 15, I can't remember.
anyone getting momentary freeze when spraying? approximately after the 5th bullet, i updated nvidia drivers and audio still happening
Any chance you can capture some video showing what you are experiencing?
yea i have a video of 3 kills getting the same freeze, ill upload them gimme a minute
@celest panther the moment where i seem to have stopped shooting
https://youtu.be/LBcEoynPKG8
Looks like microstutters. I've seen a few people mention getting them recently
What are your system specs?
i7-8700k/GTX1080ti/16GB-3200MHz/Z370-E motherboard
Any overclocks?
only XMP for RAM
Could you drop the ram overclock and see if that solves it?
its probably unrelated, but in the interest of troubleshooting
One suggestion would be to roll back drivers
Ive heard from a few people that the latest ones might be causing problems
Im not getting any problems on 399.x
Yeah. I’d try known good ones first tho. 388.71, 391.01
im not really ready to hear any comments on what im gonna suggest, because most of people here are "genius" (get better internet, buy ssd, download rtx 2080)
Is there a way to change his whole Gamertag?
if you bought the sanhok pass you will be able to change it
you mean the name changer card ?
@warm star thanks ill check it after this game hope it works
My dude just post it. Nobody will shit on you for providing a solution that solved a problem for you, to someone with the same problem. That’s next-level lol
Vouch
@fossil sage Nothing has been announced regarding it
If/when it comes back, then an announcement will be made
Okay 👀
Are those people in here with the higher roles, able to search the db from PUBG for a Name & explain me what happend to it & what the ban Reason was?
That sorta information is not allowed to be exposed, nor will it ever be exposed.
Yes, probably, but they don't do it
That sort of information is not something that will ever be broadcast.
It's secret
Even the person who is banned doesn't get a full explaination
Not yet, but its coming.
well know im confused
!soon



actually, it might even be enabled now
A friend of mine bought 3x PUBG, and he always got banned after 10 min of gameplay
If this is all leading to a discussion on bans, then i'd like to remind you that we don't discuss bans here
without any custom stuff
it won’t
Since my main questions, with the name Change & the trading is already answered
How do I get the lvl 1 helmet skin that is beige/white??
You unlock it through the daily rewards
getting a bug where when playing duos that only one of the players actually get into a game and the other just sits in the the lobby not knowing what is going on, any fixes?
@scarlet belfry Is it always the same person that it happens to?
yes
Sounds like it could be related to their PC
what lvl do u get the hlemet skin? i am in lvl 50 and haven't got it
everything is just chance, from what i know there is no order that you get items
oki
how do i make it so that its just hold and release for ads
like when i press right mouse it aims down sight and when i release then it stops
prob under keybindings
pretty much like controller type B but for keyboard and mouse
yeah idk how to do it though
so you want it so that when you press right click or ads it goes down, or do you want it to stay up?
when i press right mouse button i want it to ads and then when i release the button i want it to stop aiming down sights
i can add you to my call
its just me and a friend but hes writing an essay so i can just share my screen with you
im in training to i can test it too
nah its fine i can just launch the game real quick and look at the settings
go into gameplay,ads then change to hold
but first youll have to go into control and change right click to ads alone, ads/aim
wdym gameplay @hexed stone
like go into a game?
oh im stupid
alright i got it thanks bro
no prob
M getting fps drops,too much lag when in a gun fight and even when ads...tried everything like deleting temp files,verifying integrity
After this recent update
latest display drivers?
Yeah but same problm with 399.x...thts y i updated to the latest ones
Any solutions?
need some help fellas.
@wise turtle Try restarting Steam
Yay! 
@wise turtle happy b'day bro
aghh thanks man
😃
frags are too common ¬.¬
please consider nerfing their drop rate.
spawn rate*
1v1 at the end and he just spams them. where is the tactical play in that?
This is the help channel, if you have suggestions please discuss them in the main channel #207019048607678464 or post them on our forums, thanks! 😃
Why can i still hear some noice even tho i mute the game? https://www.youtube.com/watch?v=rEkPa_oxW8g
GPU: GeForce GTX TITAN X CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz Memory: 16 GB RAM (15.96 GB RAM usable) Current resolution: 1920 x 1080, 60Hz Operatin...
Make sure your sound is maxed on volume mixer and yt
Hmm seccond headphones wont pick it up aswell
Is it possibe my headphones might help with the sound ingames and predics it?
using turtle beach z60 btw
I doubt it but I don’t know that much about tech stuff
Is pubg going to be cross platform fo consoles since its going to ps4
That would have to be decided by Sony, i doubt will happen considering they’ve dismissed the idea of cross-platform multiple times in the past @pine ridge
Well just have to see. I’m doubtful it’ll happen tho.
My store wont let me buy any thing does anyone know how to fix this
try again shortly. i think its due to steam servers
ok thx ma dude
Anyone have experience issues on Xbox tonight?
anyone out there that can help with copy/transfering game to a New, different HD on PC?
Steam?
yea
Go to your games library and right click Pubg
Go into properties
Local files and then move install folder
Then choose the new location
Browse local files? cause there not much in there
My HD is dyn, and I picked up a 240 gig SSD last night and just gona use it for storage and add a few games so it loads quicker untill I put a OS on there
Show
yea what i said... what WIn u using? maybe that it? im on 7 64bit ultimate
Im on win 10
yeah i dont have that option on any of my games im tryn to xfer to new SSD hd for now sucks
you missed a step. you need to add library steam folder in your new drive first. settings - download - add library folder. then the move option will be available
New drive has Nothing on it just got it no OS or anything, Just a drive letter... was just gonna use for storage and some games ATM. since other is die'n
ah okay i see it now from drop down box
Hm .. New steam library folder cant be the drive root
Create a folder in the drive first then try
yeah just did see if it works
there we go option there now.... so that will move the game to that drive or just copy it?
It’ll move it
nice, should run so much better now
I used to load in halfway down the flight path until i put it on an ssd now i load in before the timer starts
old platter drive dye.n and had good sale on SSD its small but ll i need to save what I want for now and add some games... oh I bet what I hear
thanks for the help Derp and all.
Np
hopefully I can install BF V with no troubles just to this drive but thats on origin

Just in case
sweet thanks
👍
will it transfer everything I have installed for the game or just base game? Like will I have to re DL mods I got for certain games?
Never had to do this before
Should install anything that was installed with Origin
Cant say for sure since i haven’t done it
@cyan pecan , just a heads up on ssd’s rule of thumb never store more than half the total memory value. Example, if you have a 500gb ssd, don’t store more than 250gb’s of data on it.
Im doing some steam games right now, got a bunch of mods for the one race game I play, just curious, guess il find out once transfer done and load up
Thats a good tip
hm really just half? that sucks but glad ya told me, ill watch out for that then
They slow down as they get full
guessing so that it keeps its speed up huh?
figured
still way more faster than this old as fack platter drive dien on me
Lol
new this game would take forever and it is to xfer gebus gona go have a smoke
thanks again if u not here when I get back
Np
🍻 🍺 💯
@cyan pecan , nfs on your budget but the Samsung 860 500gb is very well priced right now
@sage helm funny u said that i got the 240 last night all i could spare ATM but figuerd better than nothing if this platter goes out to save what I want and few games installed. I get payed 2 days b4 black friday next week prb pick something else out as well. just got new vid card 2 weeks ago and really needed the HD now, im good on ram, so just get another SSD an should be good
SO I dont want to move nay origin games ATm to this drive snce is small and almost to half already from steam....However Im abou tiot get BF V... I can just installl that to new SSD corret? without doing other games???
just folloow wht he posted earlyer?
damn i need a new light in my room so dark,
I dont have ebough space to Xfer all my BF games....... I am about ot buy bf V and only want that on there,, but seems it wants to put themall on there, I hopoe it does not, Guess I will find out
anyone else stuck on initializing?
was in game, had a huge lag spike, died, came out and the lobby won't load
Is anyone in this channel official PubG ? I bought digital goods on my account that weren't delivered and have been trying to get either my money back or the digital goods for the last 10 days.
I'm just trying to figure out at the moment who to aim the LOIC at.
Subject to Korean Law eh. . .
@viral monolith In most cases you will need to contact the website or platform where you ordered the game.
You mean, Steam ? No, they said contact you. You said, contact them. I'm just Malcom in the Middle here. (I hate that show)
Steam process payments and purchases, we have no control over them distributing the keys that you have paid for on the platform.
We are not able to assist with Steam purchase issues.
Yeah, and when you do that @weary warren I get a message that reads EXACTLY the same as that but that I have to deal with PubG. It's a neverending circle. Kind of like, "This is a song that never ends, it just goes on and on my friend ... etc etc etc."
Fucken Joke.
Can you walk me through the steps as to what happened?
I may be able to point you in a better direction, but generally all issues with purchases on the Steam platform need to go to Steam customer service, as they're the ones taking payment and adding the key to your account.
pubg crashes on joining a match and i cant even look at the fucking crash report to see whats the problem
You can look at crash reports if you go through your files
WHY?? PUBG keeps deleting my custom resolution out of the game after a gpu driver update?
my resolution is still set up in the control panel, but the game just doesnt see it nor show it me
can i change my res in files? bc the res doesnt show up in game for some reason
PUBG doesn't support custom resolutions.
than why it always worked before
tell me
almost every pro is playing on custom resolution 😂
At esports tournaments graphical settings are fixed.
but im not talking about an tournament
where did i mention tournament?
its not really the point, i want to know why the game doesnt show my res anymore
I cannot help you with that, unfortunately.
It's likely due to your GPU update
PUBG can only select what is made available to it.
am i allowed to try and change res in files? or can i expect a ban
You can try, you won't be banned.
oke cool
@weary warren Maybe, you could tell that to STEAM.
I have no line of communication with the CS team of Steam, sorry.
@weary warren Already did. They told me to speak to you
so yeah . round and round in circles.
Can you show me that communication, as well as the communication you sent them?
Also, can you walk me through the steps as to what happened?
no cos I'm playing pubg with a streamer viewing 100 + people
I can tell you with 100% certainty that we are unable to assist you in any purchasing issues you are having with steam. Much in the same way that we wouldn't be able to help if you purchased a copy from Walmart, Argos, Game, or any other retailer.
Well without your cooperation I will unable to assist you further. I hope you are able to find the correct team at Steam to contact, and are able to resolve your issue.
Have a good day!
Nice manners and a happy sign off doesn't work on anyone these days. But I will make a copy of this chat and send it to steam support.
That's fine., you are perfectly entitled to do so.
If you are able to supply me with the information I have requested I would be able to better help point in the right direction.
Currently I have asked for the following information.
- A full account of what occurred, including game/items purchased, as well as the account used.
- A copy of your message to Steam
- A copy of your reply from Steam.
Failing that, you can always contact our customer support at the link below and provide them with the information.
@weary warren I've already done that twice over already. They just tell me to deal with steam. Steam just tells me to deal with pubG.
Again, if you would provide me with the information I can look into it.
If you're unwilling to cooperate I am unable to help further.
in order to provide YOU with that information . . . I would have to send YOU a DM
Then feel free to do so, my DMs are always open.
Nouschka the Destroyer, is streaming and I have no time for you right now.
That's fine. As I said, if you're unwilling to cooperate and supply me with the information requested, they I am unable to help. Enjoy her stream! 😃
The REASON I was unable to co-operate with you is because I was playing online live in her stream (and telling all the streamers about pubg and steams pathetic support)
Furthermore, after I cancelled my dispute with Paypal regarding non application of the digital item to my account, Steam locked my account and told me they wouldn't unlock it until I closed the dispute. Then as soon as I closed the dispute they deleted all the chat logs.
So i can't provide you with what you've requested other than disclosing personal information via my email address.
@weary warren
Can you at least tell me what it is that you purchased?
The Mummy Rags Crate set for $16AUD
Okay, what is your IGN?
Kaptain_Caveman
Do you have a purchase receipt for the transaction?
Should be in steam. . . I'll just find it. . . if I can
Transaction ID: 1526051945264359801
Purchased: Nov 1 @ 12:36am
Do you have a ticket number for the PUBG support messages?
Ticket #2032482
Okay, I will follow up with the CS team and see what they can do.
Please, allow me to follow up.
If you continue to be confrontational this will take much longer than it needs to be.
they've done nothing but run me around in circles for the last 14 days.
I am not them, I am trying to help you, I would appreciate it if you allowed me the benefit of the doubt rather than continuing to be confrontational.
@viral monolith Once you purchased the item, did you go to Store>inventory and open the crate?
@lime oak alright, first things first are you sure that you are launching the base game and not the exp or test servers?
Yes i am sure
First Troubleshooting Steps
https://forums.playbattlegrounds.com/topic/181292-read-me-first-troubleshooting-steps/
Ok i will try it and let you know
If your issue still persists afterwords you can tag me so we can try different solutions
i have realy high ping on evenings. unplayable
recent update make fps drop
Same here @vagrant ivy i played a few rounds last night around 9:30pm pacific coast time (west coast NA player) and my first match was a smidge higher than normal, 88ms (normally 80ms). Then my next couple games were at 150ms and up. Did the region autoselection break again @tribal flicker ?
This was fixed a couple weeks ago but reappeared after yesterday’s maintenance.
I havent heard anything about autoselect being broken as of late Tom. Were they solo rounds or did you have teammates?
Solo, quickjoin. @inland copper
Fpp or Tpp?
I’ll try again tonight. Maybe if i select a specific map it won’t stuff me in an AS server, i can wait 3 minutes for a match which is what i usually do since i prefer sanhok mostly
Fpp
Sometimes i like to quickjoin if i’m grinding challenges
I’m at work now and Pubgserverstatus.com says my ping should be 80ms from california to ohio (2300 miles from me, let’s get some west coast servers please) 130ms to london, and 152ms to china, seems i was placed in the quickest server and not the lowest ping. Doesn’t seem normal as 99.99% of my games before the update have been 80-90ms
@ocean shard gimme invite link to ths server pls thx
!invite @viral monolith
Invite URL for Discord: https://discord.gg/battlegrounds
@weary warren You're a Legend mate. Thanks for your help.
I claimed my name change thing - its not in my inventory? I have been waiting to change my name for awhile.
I submitted a ticket with pubg - any other advice would be great thank you.
Every update causing fps drops,lag spikes
Used to get 100+ fps before the last two updates...but now only average 70-80 by trying each n every version of drivers....
Have to bear fps drops for first 5 minutes even when thr is no one landed with me
Ik my first few games it’s a pretty bad, but it usually goes back to normal in a day or so
@thick brook same problem
@viral monolith Was the crate in my inventory or did CS get in contact?
can anyone suggest best nvidia driver for pubg ?
388.71, 391.01 or just latest.
some could just be a placebo but nonetheless. its up for debate cause it does feel like it performs better
I have seen many reports that 4xx.xx and later are causing issues for those not using 20xx series cards
I have just rolled back to 399.24 to see if there is any noticeable improvements.
Nvidia trolls players
It was the latest nvidia driver which killed my OS coincidentally lol
yesterday I update my NVIDIA driver - ( FPS DROP + STUCK )
anyone having issues connecting to server south east asia?
;;play s
any eta on getting the old actual working rank system back btw?
Sorry if this is considered spam:
Is there a place or a way for Xbox teams to play competitively on PUBG?
first test it with any headphones that way youll know if its the headphones or settings
i only have pair of Sennheiser PC363D
@viral monolith try these settings out with all enhancements disabled. Then tweak em as you need
well it has, ever since the fix on movement interpolation was made. though normal desync that happens because of latency will remain forever in all multiplayer games
so how do you change your name on the test server? logged in, claimed the pass and can't find it anywhere
In your inventory
checked wardrobe, weapons, gear, emotes and appearance multiple times, its not there
It's in Store -> Inventory
oh my bad, completely forgot that existed... found it
😢

@weary warren Hey mate, are you awake.
well Danjal I thought I checked my inventory, who'se idea was to put it under 'store' 🤔
@viral monolith You need some help?
@viral monolith I am.
i have opened the crates from the levels and i am level 13 and the clothes you get from the crates are limited time only but if you are level 10 you get them unlimited but i still have the clock and some of them are gone
What's your in game name?
When I want to shoot. my caracter jumps, tries to use a med kid, changes weapoin mode to single nor automatic, changes POV
And the same things happen when i get hit.
I already triewd to reinstall, didnt wwork
All my key binders are default so that cant be it
was your lvl 10 item.
Plz help
i dont know
Okay, well you have received all the items you are supposed to.
but they have a time clock on them
Not all of them
@weary warren Can ya help me?
First Troubleshooting Steps
https://forums.playbattlegrounds.com/topic/181292-read-me-first-troubleshooting-steps/
Please take a look at this thread and try the relevant steps
Number 4 should be your starting point.
Unfortunately this seems to be an issue with your computer, not PUBG>
Left mouse click has never been assigned to jump.
So you need to look at your PC, keyboard and mouse, and any software you have.
Its also when Im knocked or get hit
I just reinstalled my wqindows
This day I downloaded the game
Unfortunately I have no further troubleshooting steps for you to attempt, other than those listed in the post I shared.
You being hit shouldn't, and cannot, result in your character jumping.
Well thanks for help only didnt helped that much...
Sadly without physical access to your device there’s only so much he/we can do to suggest that may help, so yeah
Team viewer?
I’d suggest going through all your settings and software as @weary warren suggested. Either A) some program is causing this or B) this is harware related
i got a message pls install the game (i am in mid game) and then it has crashed
Verify your game files.
If it occurs again please send a ticket to support
!support
@lament hollow +
@sage helm Sadly i dont have Sound Blaster Z soundcard
Hello guys i have Sennheiser PC363D headset and i have trouble hearing footsteps that my friend using Hyper X Cloud II can easily detect so does anyone know if i have wrong settings or maybe my headset is bad?
@viral monolith doesnt matter about the card bud, a 12 band EQ is a 12 band EQ
but where do i tweak these settings?
what motherboard do you have?
go to msi.com, find your motherboard in the download/support/drivers area. you're probably looking for realtek audio
I need assistance:
Is there any site or something where I can register my Xbox One team for PUBG tournaments?
😂
im still having this insanely annoying issue where my sensitivity seems to fluctuate and mouse input is very jittery in game
menus are all fine
inventory is fine
but I simply cant aim with the glitchiness of the mouse input when aiming
obviously im on PC
framerate is decent
are xbox servers messing up? not for me for a friend that is saying its glitchy
What are your sensitivity settings @uncut mural
need assistance, i am unable to get the ingame voice up
my mic is working fine outside pubg
ok after the windows october update i have not been able to get into the game. It just keeps loading in the splash screen with the text advice
@tropic kayak, I dealt with it crashing to desktop every time I tried to load around oct 20-24. Wiped drives and reinstalled windows fixed it.
Hey people, just wanted to ask. I game on PC and brother on xbox. Can we play PUBG together or no?
No
@night vine I have it on 60 with 1000DPI
@rigid urchin I'm afraid that's not possible. If you wanted to play together across PC and Xbox, I would recommend Fortnite or rocket League
hello, i am really frustrated... My Cursor goes off to my second monitor in all screen modes... is there a fix? cant play this game
@quaint edge I had the same issue and I never found a solution
i had it a while ago but somehow it fixed itself... now its here again. nice
Have you tried disabling fullscreen optimisations in the exe?
From what I have been told, that feature makes games run in windows 10s ”fake” fullscreen, so turning it off could actually help
You rightclick tslgame.exe, properties and then compatability
I need help
@median ivy how can i help you?
I need some help... are oceanic servers dead or does the region lock not work for Aussies
Because I can rarely find a game
Most of the time I'm getting 150-250 ping
Ded
there are currently no region lock. the team are looking to improve the matchmaking logic cause as of now, youre being matched to OOR for faster matchmaking, without waiting for queues in your own region to fill up first, hence leaving it empty at times. not enough significant number to be matched in oce servers, or atleast not quick enough.
@odd lagoon Can you go to https://prod-live-front.playbattlegrounds.com and let me know if the page loads?
loot changes are needed on big maps fix pupg plz
Nah to many people land at school or military base it needs to be spread out
people land there because they like to be in fights, not necessarily for the loot
@viral monolith SeniorEx
@wise bear Are you able to use your phone as a hotspot? if you can, please try to load that same page while using your phones connection and let me know the result
probably not very well
You may be able to run it, but as to how well it will run is tbd
6GB of ram is going to make it very rough though
If i upgrade it to 8gb?
I say upgrade the proccessor, the ram and the GPU
I would recommend replacing all of it to be fair
Your CPU might be ok
No. Desktop
Imo, buy the game, run it, see if you are happy and refund it if you aren't
using steams 2 hour refund policy
it might run fine on low settings @720p
but keep in mind that those specs are significantly below the minimum recocmmendations
so if performance is bad, support is incredibly limited
with overclocking and lowering the settings id say 30 - 50
That 6gb of ram is going to affect performance in a significant way
8gb is the minimum for a good reason there.
im on that cpu and i think you should worry more on the ram
its been 7.2/8gb for me lately. thats when it stutters bad
I am having an issue in PUBG, where PUBG sometimes freezes and just crashes: It runs well and just all of a sudden (not particularly in a firefight) it just freezes. I try to open task manager, but the window is stuck. After a while it shows the pubg crash system on my second monitor. Then pubg closes and I am left with the brocrashreporter.exe. I report and restart the game. But this didn't fix the issue. I tried verifying my files. First time it said. One file not able to verify and second time it successfully verified. I play PUBG and to my surprise the same thing happened again. I tried restarting PC, but that didn't help either. Specs: i5 8600k, GTX 1060 6gb, 16gb 2400mHz ram, temperature stays around 74 °C on load. Settings: post processing, anti-aliasing and textures are on ultra. Everything else is set to LOW or very low. Screen scale is set to 120. Running 1080p resolution with discord opened on my second monitor. Capped frames to 60 FPS. But usually getting a steady 72 FPS. If anyone has any solutions. Please mention or private message me. I prefer private messaging as I will notice it more often than getting mentioned. Thank you for your time! If you need any further info message me with : regarding PUBG issue
Damn
Oki
@twilit swan ye damn i take my issues SERIOUSLY
thats a yuge wall of text
Im Only getting 90-100 fps on 1440p all ultra Is it a game or server problem ? What do you guys think .
@signal trail I have a huge brain
?
maybe its your system
also use very low
there isnt much difference with ultra
unless you have 4 rtx 2080 on nvlink
Literally no-one has given an actual solution. Except buying better shit
Is there a pubg mobile discord room
I dont think so
SLI in UE4 isn't properly (or even at all) supported
1440p does put extra strain on the system, so 90-100 sounds about right for ultra
Fucking XGN. I remember that clan all the way back from like Halo Reach / Halo 3, tried recruiting me and my brother lol
memories
Same logo too
crazy
did you say yes
@onyx cove yes there is
Anyone got any good pics etc... to show were items are and vehicles other stuff will help
The loot spawns aren’t always the same so wont really help much
what bugs
my game started stuttering when i was spraying with m4 i restarted pc and it fixed it anyone know why that was happening
Memoryleak
wtf is that?
@obsidian geyser http://www.lmgtfy.com/?q=What+is+a+memory+leak%3F
hahaha real funny
Hi all, just wondering how I get rid of this big control area? It came in one of the recent updates and it's been bugging me somewhat
@twilit swan thanks man
Np
@celest panther i was complaining about micro stutters when shooting, i think i finally found the culprit, it's nvidia hd audio drivers, so far no stutters after removing it
interesting
@celest panther i had the same problem in WoW a while back i was advised to remove those drivers and it never happened again, i just remembered this so did a clean install and removed them, so far so good
Probably a conflict between the audio drivers for your headset and the nvidia audio drivers
not really sure, but i had a different headset back then and was on windows7 as well, im pretty sure it's fixed now, just in case anyone else is experiencing them try to uninstall nvidia HD audio drivers
@flat cloud I assume you don't use your audio over HDMI then (as thats what the audio driver would be used for normally)
@celest panther yea i dont
That might explain why I never see these stutters
did we get new hacks first time seeing floating weapons shoot people ? 🤔
Issue which has been prevalent for awhile now
It's nice tho you can know when people are nearby
But it shouldn’t be like that
hi , i just download the game and its really hard for me to join a match. the game started and i can hear gunfight and my character killed. but i'm still on loading screen
is your game installed in HDD?
yep
then that is your reason. try defragging your HDD to make it perform faster. dont run many instances of applications when running the game. last but not least, try to invest on SSD if you havent got one already. major difference in PUBG loading times.
https://www.newegg.com/Product/Product.aspx?Item=9SIA12K6U83608&Description=sdd&cm_re=sdd-_-20-147-676-_-Product @rough panther alot of ssd's on sale atm
uhh, have no money atm. got temporary fix by clicking at the screen. but the map not all loaded tho.
whats your pc specs?
its likely his HDD
definitely
@tough harbor What decade are you living in?
Who defrags these days?!
You don't defrag SSD's, thats a big no no 😃
lmao defragging an ssd
Windows stops you from defraggingg SSD’s anyway, that’s a feature which was added awhile ago lol
@rough panther Does it happen every single game, or just for the first match of the "day"
did i say defrag SSD though?
Nope, think Takarii had a derp there
Yes
Manual defragmention is not a major thing these days either. The OS handles it in the background and often cases doing a defrag yeilds little to no results
windows 7 upwards got smart
yeah i know it does it automatically. just giving him some options to perform
how can i get a nickname?
@frank niche DM a moderator
@frank niche what would you like your new name to be?
@coarse junco G_h_o_s_t007
done @frank niche
@celest panther every single game on sanhok and erangel, weirdly enough miramar load faster
i still have time in lobby
@coarse junco thank you
Is there a way to hide the timeline bar in the replay?
You can go into a mode where it's just the game no timeline mini map etc
Idk what keybind is tho
yea thats ctrl+u
i dont think so too, but i would love to be wrong, thanks man ❤
It's J by default
yea
Yeah, there's no way to do that at the moment
shame would be nice if an option was added in future patches
Link to the forums: http://forums.playbattlegrounds.com
i will thanks Gab
Is there a Dev that can explain the necessity of doing server maintenance during prime time?
I don't even understand how this is still a thing
the main team are based in korea, and this is the ideal time for them to work on maintenance. unfortunately, it just so happen to be "prime time" somewhere else. this cannot be avoided as this has been their schedule since the beginning of time. they need to start maintenance early just in case anything happens later.
That and because timezones exist and people seem to be forgetting that
@viral monolith could be not enough players, got in 2 games just fine instant queues
yeah really long match making wait times for me as well
@opaque girder timezones. It's not primetime when you look at the number of players in each region.
Also, our developers and platform team need to be in the office to carry out the necessary tasks.
So um, a while ago, I complained about some issue making me unable to play, and it's happening again
There's not much details to clear, other than that I can't play using my wifi, but works on mobile data
just gets stuck like this for a while
then I can hear the plane going
then I can hear myself dropping after a bit, then this happens
Any ideas?
Sounds like an ISP or network hardware related issue
Restart all of your networking and see if a wired connection works
if not, talk to your ISP
As you're able to connect using mobile data, that points to an ISP or networking issue, as Takarii stated.
yeah that glitch has been around for a while. a lot more often to some people. just ui glitch.
So more people play PUBG in the morning? Not after school or work? I get time zones, blizzard does different times for each region...and they do it at 7amPST.
matchmaking having issues? seems to launch games with only 60-70 and specific maps taking over 4mins
Region, FPP or TPP?
We are very sorry that this crash occurred. Please help us track down and fix this crash by providing detailed information about this.
Thanks for your help in improving the Game.
what???
Your game crashed. You can either send a report or close the crash reporter.
or try to send a report and wait till crash reporter will crash 😄
@celest panther @weary warren alright, I've tried that before but they're the exact opposite of friendly, so I guess I'll just continue playing on mobile data when available. thanks though!
(and sorry for the random pings)
Where abouts are you playing from?
Germany
Oh, might be noteworthy: before an update, where we were able to choose which servers to play in, I was able to play OK on NA servers.
you got multiple bp compensation for the bugs, so you got to keep what you got, but you loose 20,000 bp or however much you had
i got 60k bp last month
gg
