hang on
#🤝│community-troubleshooting
viral monolith
languid stream
It means your game crashed or is “hanging” and is going to crash more accurately
It means you’re trying to play pubg
Play a different game?
languid stream
That’s kinda the only answer. You can try all kinds of things but ultimately as long as pubg has been a thing it’s been one thing after another as far as errors and crashes go
viral monolith
Steam thread about peeps with same answer
Unfortunately
There isn't a clear way to finish it
- fix
languid stream
That’s what I said
long owl
pubg. the #1 reason i play csgo.
languid stream
It was developed by noobs and even after making millions they seem to refuse to hire real devs
brazen yoke
just got rekt by a hacker
viral monolith
@viral monolith I could reccomend a good F2P game or two for ya to play, if ya want
long owl
could you reccomend that they fix this game for us?
viral monolith
Try downloading Black Squad
@long owl Feedback.exe has stopped working in PUBGCorp.bat
Mmmmm
long owl
why would an executable file be in a batch file?
long owl
not even
tribal flicker
This room isnt for complaining or conversation
tribal flicker
Next time I have to say that someone is getting removed
@long owl you are fine
What steps have you taken?
thorny cradle
I'd love to get a statement on servers resetting to Asia.
viral monolith
@tribal flicker hi, i have the same issue as Beever, it used to be on my test server and after this last patch it is now on my main game also. I tried everything on the forum post and nothing is working
long owl
I hate to link you to a forum post, but it sums things up best to this point. it started last night immediately after the patch. even before servers came back up.
tribal flicker
@long owl what steps have you taken?
long owl
I have reset all settings and gone so far as to reinstall the game
weary warren
Move on
tribal flicker
@long owl You have followed the steps that RoboDanjal has sent right?
Just to be sure.
long owl
yes.
viral monolith
i did as well
weary warren
You've literally attempted all the steps in that post?
viral monolith
yes, i have
long owl
as opposed to figuratively? I found and tried that list prior to asking here.
viral monolith
i as linked the list for the test server a few days ago
weary warren
Yes, Beever
viral monolith
and that didn't work on it either and now it pushed to my main game
weary warren
People say that have followed every step but what they have done is looked at the list and decided that they don't want to do it
Extremely common.
viral monolith
i don't doubt it.
long owl
ok?
weary warren
ok??
long owl
i found and followed that list before i posted on this discord
is there anything beyond that?
weary warren
Yes, I understand.
please do the following
Press Win+R and type %localappdata%\TslGame\Saved\Crashes
Enter the most recently modified folder and send me the file CrashContext
placid basalt
question, do peoples accounts get suspened and reviewed if they have been reported for cheating enough times? or is that only if actual cheats are detected? sorry i dont know how the system works
boreal ivy
afaik, in your case, players reported you enough and your account got locked until an admin reviews the case
weary warren
@long owl Did you previously remove any files from the game, perhaps to disable Miramar being selected, or have you set any of the folder to read only?
weary warren
And you have simply tried verifying game files
long owl
In teh dump i sent you, there were launch options. but they have no effect on the error.
yes through st eam
long owl
not sure where they even came from lol
weary warren
You shouldn't be using them
long owl
must have been in EA
weary warren
they have no value
long owl
yep
Tried a few things for extra frames back in EA, but shouldnt a proper reinstall clean that up?
quick chasm
have you tried deleting the whole TSLGame folder in %localappdata% then verifying the files to redownload all the files there?`
weary warren
@quick chasm They have followed my troubleshooting steps already
@long owl You should remove the launch options and try again.
placid basalt
@boreal ivy ok thanks
alright wtf i dont even use cheats
any reason why this would happen?
i dont use any external programs for the game either
weary warren
Penoxi has stated the likely reason
What is your in game name?
@long owl Okay, looking into this and I have made the team aware.
long owl
thank you.
strange prawn
I have the same issue as Beever
weary warren
@long owl Do you see any loading screens before the crash?
boreal ivy
Just verifying that you have rebooted your PC after first seeing the crash, and you have tried clearing the game settings ?
viral monolith
RD i was gone for a bit, should i do the same as Beever since i have the same issue?
weary warren
Do you get a message?
viral monolith
no, just the crash reporter and nothing in it
weary warren
what version of windows are you on?
long owl
I have win 8.1
long owl
also up to date.
viral monolith
drivers are the latest on everything as well
no game gives me issues, but PUBG
and i played the game yesterday
weary warren
Okay, well I have done as much as I can at the moment. This has been reported to the team and they will investigate the root cause.
@placid basalt Teamkilling.
long owl
Thank you once again RD. I know this can be a hassle. I just wanted to pass along the issue as I'm excited to play some PUBG on this new patch! Best of luck
weary warren
@viral monolith @long owl Just as a last bit of troubleshooting, could you please re-install to another folder. I just want to eliminate any probability that it is a windows permissions issue and reg key issue.
long owl
sure, cant hurt. Last install only took like ~8 mins 😉
boreal ivy
@weary warren Does PUBG use .Net stuff?
boreal ivy
I can't remember who mentioned the error code "GlsRunning == 1" but that's related to .NET corruption and running out of vmem. Fix is to uninstall, run the .net nuker and reinstalling.
viral monolith
yes, i am going to uninstall and reinstall in a different folder/drive all together
weary warren
👍
placid basalt
Ok RD makes sense I guess. Me and my friends were messing around last night a lot
wheat basalt
Change my nickname to Darkblack please
tribal flicker
@wheat basalt hm?
placid basalt
So teamkilling has the same punishment as cheating good to know
viral monolith
viral monolith
pubg gods help me 
small glade
need help reporting player(s) went to the site and it told me what i needed to do a report and not actually send one
weary warren
@viral monolith Did you read the message?
So you see your account is under investigation?
What is your in game name?
bold cargo
So, anyone has any idea what this could be related to and why my game crashes on launch or at the loading screens?
Pure virtual function being called while application was running (GlsRunning == 1)
small glade
ok report sent. guy was flying around in a car
leaden badger
friends can't see me online, but they can search for me
and then invite me
it's not the toggle setting. any thoughts
violet kraken
pseudo flax
yeah, same problem
serene lion
So, after the new update, my game still crash on exit to lobby.
Actually it appears since i buy it in 2017, everytime i exit to lobby after a game, an error appeard (like The Instruction at referenced memory at 0x The memory could not blabla). But after update 1.0, the error is bad_module_info (press exit to lobby after a game > pubg loading screen (not responding in task manager) > connecting... loading screen> bad_module_info appears)
you know it's very annoying after every game i need to end task the game from taskmgr, and re run it again, i do it since before 1.0 updates.
I've tried anything i found from google, but still not fixed. this is why i ask here in discord, wish there is a fix for this.
umbral mountain
just won a game in Squads but did not get the achivment :<
pulsar ibex
@serene lion that's annoying, maybe try re-installing the game
viscid dragon
how do i invite a friend to thew server?
vivid thistle
Small Bug: Whenever I click refresh on the friends menu from the bottom right. It goes from whatever tab i'm on to the recent tab
fierce badger
Any mods here that can kick @marsh saddle from discors as its going in different rooms and annoying the people playing?
dusty zinc
please fix the glitches: https://www.youtube.com/watch?v=pN2__4mYnI0
cyan vale
can confirm on @fierce badger 's request
safe cedar
I got PERMANENT BAN!
Even i DID NOT using any kind of cheats!
Can i get my account back?!
languid stream
Could you imagine being the guy who has to sort through the crash report?
6 Billion crash reports every day
tough harbor
partly of that goes through the bin
viral monolith
After update my osd says I'm using 7.5gb ram then crashes. Happening to anyone else? Never went above 5 before patch
rough cipher
For some reason after i updated my pubg to the newest version my pubg crashes when i launch it
full lake
pubg test servers infensted with hackers
tough harbor
the game is like open source. like gta which people can develop variations of hacks.
fleet geyser
Why do they keep implementing updates that completely fuck the frames on the game?? Like, the games unplayable but ooh updates great
brisk sandal
Fix the bug for getting damage when exiting a very slow vehicle
the damage is really high@ocean shard
it scared m,e the first time
even shroud thought that he was hit by a vehicle
@ocean shard
ocean shard
@brisk sandal Do you happen to have a clip of this?
brisk sandal
@ocean shard yeah i can give you one
the damage dealt while exiting a vehicle is really high now
its different than before
even wehn the vehicle is almost at rest
when*
ocean shard
That would be great, thanks so much
stoic pebble
Why are the fog and rainy weather being eliminated in the game?
azure inlet
one would think for competitive reasons, but what do i know
clever harness
To keep it more equally. Fog and rain was getting removed by reshade at certain settings. That’s what i know, but there were never an official statement on why
ocean shard
@brisk sandal Did you happen to find it?
wild raptor
Will the fog and rain be back?
brisk sandal
where can i send it ?
@ocean shard where can i send it?
its of 64 mb
discord wont let me
oblique wing
Is anyone else having issues with map balancing? for me it looks like i only get miramar. the ratio miramar to erangel for me is like 8:1. it's annoying cause i don't like miramar
ocean shard
@brisk sandal Ah! You don't have a link to the clip? Possibly Youtube then send me a link? My DMs are open as well, feel free to send it via that. Thank you again
brisk sandal
thats what i am doing
i will send you the video soon i am a bit busy right now sorry @ocean shard
ocean shard
of course, no problems. thank you
ionic olive
I keep getting a [25] Client not responding error, i've tried many things when I googled it, but nothing worked
past cloak
Game is crashing like it used to. right before lobby.
frank gyro
wheat basalt
@viral monolith is not leaving the channel
@viral monolith Didn't want to leave the channel even if we begged him to get out. His mic is also of shit quallity and you can hear is whole living room.
jagged sage
Anyone experiencing crashing in game since the last patch?
serene lion
And now i got bad module info after loading screen before the match -_-\
tough harbor
reinstall
brisk sandal
@ocean shard i am uploading it and will send you the link shortly.. if I experience this bug again .. i will send you an another clip of it..
tribal flicker
a double ping?
weary warren
@brisk sandal Please do not continually ping an admin.
We're aware of the issue of knockdowns from vehicles at low speed but in the video you are at less than half health and the vehicle is travelling at 15KM/H when you got out.
brisk sandal
@weary warren yeah i couldnt find a better one
thats not me actually
but that vehicle damage think ahppened to me
i dont have its replay
velvet rapids
i'm having bad_module 1 time a day and after this, everytime i finish a game my client crash
it just closes itself for no apparent reason
viral monolith
anyone have a good pubg optimization tips
like what to do?
I have my nvidia settings set and my launch options as
-refresh 60-maxMem=6144-malloc=system-USEALLAVAILABLECORES-sm4
nova lion
Launch options don't do shit as far as I have noticed
nova lion
think i saw you saying you can't go above 30fps?
i tweaked a lot of nvidia settings but those did not help either
fps on miramar is fine
just becomes garbage in erangel
viral monolith
rip
tidal wolf
new patch plays great, but game crashes after every other map ... you guys dont to testing?
zealous anchor
what's the error message?
viral monolith
tiny pasture
getting only miramar again
tribal flicker
@tiny pasture Do you need help?
true beacon
why tree's less than 100m 2d when i scope wth.... i guy was peeking and i could not see him...
a guy*
true beacon
no idea but it is fking dumb...
trail breach
just saw a streamer he have same issue lol
trail breach
it is
but only on custom servers
who was the streamer
nah
its gonna be a mod
theres new leak about incoming game modes
yeah.. they work too slow lol
i just wish we had custom server
i dont understand why the applications closed for over half year
theres only 1 custom server that runs 24/7
and its full of chinese aimbots
cant block them from entering custom server
not gonna happen
young oak
Thoughts?
serene lion
So today my pubg isnt playable anymore, because everytime i try to play it, it just got bad_module_info error. i've try reinstall the game and anything, but nothing work.
tribal gyro
(25) battleye client not responding any solution for this?
little glade
did you guys try to verify your game-data?
tribal gyro
yes
glass sparrow
😦 so apparently you cant shoot through open spaces on a cactus, this needs to be addressed.
true beacon
what is going on with the line to the safe zone... mine doesnt point to the middle of it anymore O_o
teal zenith
where i can check my ping to server?
haughty ridge
need someone squad room 5 (test server)
placid solar
@ocean shard is there an issue with the server? lots of people unable to connect https://www.reddit.com/r/PUBATTLEGROUNDS/comments/84fwbx/rip_servers/?st=jerghgu1&sh=3d59ebde
rustic anchor
Was about to ask the same.
exotic sky
I cant connect to server mysefl... So ye...
sour ferry
we want to play the legendsarena event but 2 of us can’t connect ... rip
dreamy vine
Installed Sophos, now BattlEye doesn't start anymore. Verified integrity - won't work. ._.
Also tried to run BattlEye as administrator - won't work either.
sour ferry
they wrote somewhere “keep refreshing thats all we can say”
exotic sky
Theres not even 1mln players atm and i stil cant connect to servers... 😦
placid solar
Now its just saying Not Autherized
sonic raptor
exotic sky
Its not working for me since 1h
zealous anchor
@exotic sky their connection provider is having an outage, go yell at them. multiple other games are affected including fortnite.
copper shore
anyone else can't connct
rustic drift
paper mulch
pbg servers to busy
languid stream
Fuck this game is buggy
Crashed 3 times in less than 3 minutes to finally spawn to my corpse
I can’t wait for a real developer to design a modern game like this
regal field
the servers always busy also for me
cant even launch
my friends can play it as always
coral bear
glass finch
Are the servers down?
languid stream
I have no idea what that means
long owl
third day ive tried to launch pubg and it still crashes after splash screens. No official acknowledgement of the issue or potential fix announced at this time.
south totem
https://youtu.be/fCtXKePzoGI Thoughts?
solar flint
tough harbor
have you reinstalled the game @long owl ? i dont think you should just sit still waiting for the game to suddenly work again. somethings seriously wrong there
reef lynx
it was working yesterday
zealous anchor
its a rare crash
heres something you need to understand
this bug has existed since the creators update
its not on PUBGs end
all UE4 games are affected
reef lynx
that you don't understand the definition of the word "rare"
tribal flicker
Bad Module Info is a crash that comes from windows conflicting with the games engine. It happens with other games on the Unreal engine as well. Sorry but there is no known fix since it is a windows error.
zealous anchor
i literally just said that wtf
reef lynx
which epic made
zealous anchor
^^
tribal flicker
I messed up my plug-ins. Apologize for the repost
reef lynx
Oh so verifying the game is fetching 2.2gb worth.... if this fixes, how about that as a generic response
steep dragon
grabbing popcorn
tribal flicker
@hushed prawn You can ask me the question.
hushed prawn
yessir
tribal flicker
No need to tag an admin
tribal flicker
In discord?
tribal flicker
Changed
reef lynx
verifyign fixed it
trail breach
how long will this tree 2D bug will be fixed?
proper falcon
@trail breach it's not a bug, it's a very common way to draw trees in games. It's called billboarding. Might be some kind of error in terms of not rendering when scoped Vs player distance though! :)
slim merlin
How can I turn off the desert map?
That map is so disgusting and I can't opt out of it
viral monolith
somone help me pls
proper falcon
@slim merlin you can't atm
trail breach
@proper falcon it was fine before this update fked it up now trees from 100m looks like minecraft
slim merlin
@proper falcon Yeah you can http://steamcommunity.com/sharedfiles/filedetails/?id=1299388032
But I don't know if there's a risk of getting banned
It's so retarded that they don't give you a option
viral monolith
but it'd be unfair for the people who like the desert map since most of the players would go to the other one @slim merlin
tribal flicker
@viral monolith do you have vsync on?
viral monolith
nope
tribal flicker
turn it on
viral monolith
i have gsync and a 1080ti
tribal flicker
Well if your screen is tearing make sure your gsync is active.
viral monolith
how?
tribal flicker
Depending on your monitor, there are different steps.
tribal flicker
check drivers, and monitor settings.
If your Gsync is active, you wont get tearing.
viral monolith
i have a geforce experience update?
tribal flicker
I meant more like your monitor drivers.
viral monolith
i dont think it has drivers
slim merlin
@tribal flicker Can I get banned for this? http://steamcommunity.com/sharedfiles/filedetails/?id=1299388032&searchtext=only+get
tribal flicker
Yes @slim merlin
slim merlin
So is there any other way to choose the map?
tribal flicker
I am not entirely sure how to operate that monitor or similar monitors like that, you should try our forums @viral monolith
!forums
regal vaporBOT
Link to the forums: http://forums.playbattlegrounds.com
viral monolith
kk
calm laurel
hey how do you aim with iron sights?
tribal flicker
Click right click?
calm laurel
so you just aim with the little vertical guide right
viral monolith
yeah
random stag
anyone having problems finding games on the test server?
viral monolith
@tribal flicker i fixed it! thanks for the help ;D
tribal flicker
No problem, thanks for the update!
viral monolith
np! ur the one who helped me. also i couldnt find anything on the forums i figured it out my self. for others who have the same issue turn the refresh rate down to 100
dire coral
@regal ravine and @sinful axle trolling my room SR12
sinful axle
loser
wintry minnow
my game crashes everytime I try to launch a game after loading up. wtf is going on
tiny crest
Same man
crystal perch
warm hawk
i seem to be having an odd issue.
So normally if typing on a notepad document or anything when you hold down a key it repeats itself right?
My issue is that whenever i hold down one of my hold to use keys it causes that same effect like when typing and holding a key.
so if im trying to talk in-game my microphone will stutter, or if im trying to do an emote the emote menu will also flash from the same effect.
This is really bothering me and i have no idea why its happening. anybody know what i can do?
Just redownloaded the game and reset all binds and everything and still have the issue
okay nvm disregard everything i just said
TURNS OUT THIS KEYBOARD HAS A REPEAT KEY FUNCTION LMAO
strange prawn
@weary warren Do you know if the recent issue I and @long owl will be fixed in this patch?
foggy cradle
Theres a glitch in the desert map
viral monolith
Hang on
@ocean shard Can you assist this man @tiny crest with his constantly crashing game?
Helps on the way
viral monolith
Just give Hawkinz a min or two to get his bearings and get into this discord
tough harbor
harusol and hee available too
glass sparrow
Custom servers keep getting client/server mismatch?? are the custom servers still getting updated??
tough harbor
hes active everywhere
viral monolith
Exactly ^^
foggy cradle
You can go beneath the ground and glitch under the map as the grass/ground is floating in the map. Idk if its only for that game but me and my temates can phase under the map thru that location.
past cloak
Game is crashing after every round.
tough harbor
so many crashes from a lot of people while the other half are just having fun with smoother and better gameplay
viral monolith
Great
@neat scaffold some people are having problems with the game and crashing quite a bit, could you assist them?
I'm getting help rn
Hopefully they online
past cloak
This new update/addition of the "Crash Bug" is sweet.
glass sparrow
??
strange prawn
@viral monolith are you also getting the issue where game crashes on startup or a different crashing issue
tough harbor
i dont think everyone is crashing. only some. streamers playing no problem
strange prawn
k
viral monolith
I'm not going to diagnose the problem myself
tough harbor
hopefully theres a workaround if reinstalling the game doesnt help
strange prawn
Nope Beever already tried with @weary warren to diagnose with no luck and the same issue as me
tiny crest
Me?
strange prawn
1080 and an 8600k 8gb of RAM and windows 10
tiny crest
Win 10, i5 6500, gtx 1070 (bottlenecked by i5, ik) 16gb 2400mhz
viral monolith
8gb of ram
tough harbor
what a banger
viral monolith
ik
strange prawn
I am planning to but with these high ram prices idk when
viral monolith
FeelsBadMan
If I could go and buy some for a low price and I could ship it to you, I would
tough harbor
no worries im still on a potato
strange prawn
lol where you live that prices are actually low
tough harbor
gpu and rams prices gone wild
strange prawn
Well im on the east coast so prices would just be worse
tiny crest
Same
viral monolith
@tiny crest I run a i5 7600k with a 1070 ti FTW2. maybe bottlenecked idk
strange prawn
prob not
tough harbor
i5 2400 and 1050ti here. bottlenecked by money
strange prawn
yeah
tiny crest
especially in rainbow six and battlefield one
in most games I'm capped at like 110 at all settings
strange prawn
isnt r6 pretty easy to run tho
tiny crest
fucking battlefield one
strange prawn
oh do you have a 144hz monitor
tiny crest
and for some fucking reason
viral monolith
@strange prawn i have that issue where it was crashing upon splash/credits. Now it's worse, it's insta crash
tiny crest
whenever I mouse over a desktop icon
viral monolith
RIP
tough harbor
how is it possible to get 30 on bf1?
tiny crest
my cpu shoots up 30%
viral monolith
No fix on it yet
strange prawn
@viral monolith oOf
tough harbor
stay in this channel to find a solution or maybe not. help required
strange prawn
it sucks because I was just about to get back into PUBG from playing fortnite (Only play cuz my friends don't want to play and its a little more casual)
tough harbor
be patient my friend. there must be a solution
viral monolith
yeah well i haven't been able to play since Sunday
strange prawn
hopefully its fixed by the weekend
viral monolith
so...
tiny crest
crash on startup
ree
if it's not fixed by tomorrow I'm officially selling my rig to play rules of survival
tough harbor
i'll be glad to take your rig away from you
tough harbor
damn miners
tiny crest
I have a mining rig too
viral monolith
Specs. Now.
crimson cedar
@ocean shard leaderboards are messed up, they wont load or allow me to select region. Any word on this issue?
vagrant fox
please help me
tiny crest
was making like 40ish a month profit cause my parents pay electricity lmao
strange prawn
is the 370 even profitable
vagrant fox
We are very sorry that this crash occurred. Please help us track down and fix this crash by providing detailed information about this.
Thanks for your help in improving the Game.
viral monolith
Welcome to the game
vagrant fox
please help
strange prawn
@vagrant fox does it just crash on startup?
strange prawn
Same with a bunch of us
vagrant fox
yes?
viral monolith
Sorry for y'all
vagrant fox
omg
viral monolith
^^^
That's all you can do, unless I risk getting kicked and banned from this place by mass pinging pubg team members
ocean shard
@crimson cedar leaderboards seem to be working fine for me, are you still having issues?
viral monolith
OHH SHIT
@strange prawn @vagrant fox @tiny crest look who's here
hawkinz, these guys have some questions for you
tiny crest
Hey there
tiny crest
Don't have questions cause I'm not getting a crash report myself
have no idea what's going wrong besides it crashing on startup
ocean shard
whats the issue sorry?
viral monolith
Crash on startup
tiny crest
Crashing on startup screen
viral monolith
A lot of these guys have had that issue
crimson cedar
@ocean shard it's good now, for some reason it was bugged while i was in a lobby with another friend.
viral monolith
Right when launching
ocean shard
@crimson cedar thanks mate
vagrant fox
before loading into the game
long owl
Never made it to the main menu. It crashes after the credits splash screen.
vagrant fox
me before loading into the game Hawkinz
viral monolith
Also, this guy ^^
ocean shard
@vagrant fox So, you can launch to the menu but not join a game, correct?
vagrant fox
yes
loading map crash
So, you can launch to the menu but not join a game, correct?
o sorry
We are very sorry that this crash occurred. Please help us track down and fix this crash by providing detailed information about this.
Thanks for your help in improving the Game.
viral monolith
Hawkinz, these guys can't even get into the main menu
tiny crest
He probably can't help right now
viral monolith
When they boot the game, they literally don't make it past the opening credits sequence
tiny crest
I'll just try again tomorrow and send some more crash reports
tiny crest
thanks for the help both of you
tiny crest
eh
ocean shard
@tiny crest @vagrant fox @long owl
Please review and attempt our troubleshooting steps here:
https://forums.playbattlegrounds.com/topic/181292-read-me-first-troubleshooting-steps/
If you still experience these issues after following the troubleshooting steps, please create a new thread detailing the error and your system specs, including operating system
tiny crest
Thanks.
long owl
I went over that yesterday with another member. Sent the crash reports. still no fix.
viral monolith
It takes a bit for the team to make a hotfix anyway
long owl
they have released two since the patch.
viral monolith
Kinda patched one hole, but opened 3 more
long owl
still no acknowledgement of the problem i am having.
viral monolith
I mean.....
tiny crest
just gonna run through this list then pray to PUBG-sus that it works
viral monolith
This isn't some small company, they take some time to respond to threads
Some staff member awknowledged that you have a problem and directed you to that thread
Can't believe I'm going this low to defend Bluehole, but at least the support is somewhat decent/works
tiny crest
🙏
viral monolith
Ronnie#6449 COMES TO THE SQUAD AND ASKS FOR HELP WITH GAME HE DID NOT BUY LOL
Bert, i wish you the best. Beever and I along with hundreds are having the same insta-crash with 0 fix
tough harbor
theyre investigating this one now. hope there will be a hotfix that fixes all of yous crashes
devout chasm
keeps crashing. try to rejoin crashes instantly.
past cloak
3rd time i've died to motorcycle randomly exploding or launching in the air for no reason.
knotty reef
Has anyone else had issues of lag/freezing when hitting tab for inventory? It’s never been a problem until after the 9GB patch. I turned off character render but the same thing happens occasionally.
tired crypt
Hi I have been contacting pubg and making tons of tickets, but they replied to me with automated messaging. and it is really depriving me of stress because I am innocent by no means I use no reshade no hacks, and no autohotkey.
viral monolith
@ocean shard bad_module_info has stopped working. plz fix
weary warren
@viral monolith this is a Windows error and it is occuring with multiple games and applications
@tired crypt responses are not automated, there may be a form used for the response, but each ticket is looked at by a human.
@viral monolith as I explained to you a couple days ago, we are investigating the cause.
@long owl no knowledgement? I have been asking for information from you so we can investigate internally
knotty reef
Anyone able to provide any insight as to the lag when I hit tab for inventory? I tried clearing temp files, lowering settings, disabling character render and I still get lag when opening inventory.
weary warren
What are your specs?
viral monolith
knotty reef
So I've got nothin. I changed a couple other things and am getting into game now so we'll see, but it's never been a problem before
weary warren
Are you trying to run SLI in the game?
knotty reef
I think I got it- fullscreen windowed and fullscreen seem to work now. The game was just in windowed for some reason
brisk sandal
@ocean shard hey hawkinz can i send you a clip of a serious aimbotter i just met in pubg
??
fossil ether
tribal flicker
@hushed venture close out steam entirely, and then relaunch and make sure to download any updates that are available.
hushed venture
@tribal flicker i already did and nothing appears
tribal flicker
@hushed venture you didnt get the 24 mb update?
hushed venture
no
meager bough
Anyone know how we can chat with someone responsible? I've openned 2 Desperado crates yesterday but haven't received anything because of the laggy servers.
tribal flicker
You can contact customer support. https://support.playbattlegrounds.com/hc/en-us
meager bough
Thank you!
hushed venture
fixed thank you . i did clear the downloading cash of steam and it worked
tough harbor
yay
worthy hawk
ionic olive
I've been getting a [25] Client not responding error for 5 days now and can't play a PUBG match without crashing within 3 minutes of a game, i've tried every solution I googled but nothing works, I need a solution
fickle pulsar
I have to leave most fo my games in the first minute because of a bug
does anyone know how to fix?
I'm talking about the green screen bug
white loom
Hello, can you help me? When i am in the game, many objects flicker so much that it is impossible to play. Have 1060 6gb, 16gb, i5 4430
azure inlet
I've only ever experienced that in games when my GFX card was overheating - have you checked that possibility?
Just a thought.
fickle pulsar
this game just keeps on failing and failing eh
pastel flame
hmmm , superman joined the game ?? BlueHole pelase anti-hack please ???
tough harbor
wow an actual superman animation. thats neat
pastel flame
@zealous anchor yes ~
long owl
am i going to be able to play this today?
viral monolith
s
naive kernel
verbal stream
Yeah.
thorny cradle
Isnt that fan-made map from ages ago?
tough flame
tough harbor
i dont think that map is official. fanmade.
zealous anchor
@naive kernel that's fake
bold cargo
I can't start my game.
Every time after Bluehole logo the game crashes.
Have tried reinstalling, verifying integrety cache.
Anyone else experiences the same thing?
I somehow feel it has something to do with Razer Synapse.
Because when I close Razer Synapse, there is a significantly larger chance for me to get into the game without crashes.
viral monolith
@ocean shard He's having an issue ^^^
coarse junco
@last wigeon please try these steps https://forums.playbattlegrounds.com/topic/181292-read-me-first-troubleshooting-steps/
last wigeon
okay thanls
viral monolith
This is happening
Right is my actual game
I've tried re installing my drivers
Doing a re install
Nothing fixes
Hmmmm
@weary warren We got another one ^^^
SOmeone will come soon
Just wait for a bit
ok
vagrant fox
We are very sorry that this crash occurred. Please help us track down and fix this crash by providing detailed information about this.
Thanks for your help in improving the Game.
please help
vagrant fox
2 days no connect pugb
placid basalt
if you lock a replay does that mean it wont be deleted?
proper falcon
@placid basalt all replays are saved locally anyways as a small file, but I'm sure the lock just stops you from being able delete it
placid basalt
whats the file path for them
wait nevermind found it
thanks for letting me know tho
vagrant fox
one help please
proper falcon
@vagrant fox with?
flint dome
my game froze when i alttabbed while being moved to plane
proper falcon
@flint dome been around for a while, I think they're aware. For now I'd just suggest to not tab out/in when you transition to the plane.
zealous anchor
same
proper falcon
It's if you tab as soon as the lobby timer ends @viral monolith
vagrant fox
me game crashed
loading party crash game
We are very sorry that this crash occurred. Please help us track down and fix this crash by providing detailed information about this.
Thanks for your help in improving the Game.
barren smelt
this game is just crashing allllllll the time
vagrant fox
yep and me mmo
undone tulip
Yep. Same here. Cannot start the game half the time as it takes 5+ attempts. My Steam friends must love all these notifications. Whatever update they released today has just brought back the freezing during the loading of a match now. We're going backwards....
The crash report tool taking 5 mins to send is also an annoyance when you want to report the issue but also get back into the game.
keen drift
Say whut
vagrant fox
mossy seal
i cant hear ingame voicechat it worked but now it doesnt
vagrant fox
one help admin please?
languid stream
Why does it keep defaulting back to Asia? Dammit that’s annoying
hardy trail
So, I want to report someone and I have evidence that the person was cheating but the evidence in the game replay of the match. Can I have help reporting the person
viral monolith
If you have evidence, record it
Go to there and fill out the form on the zendesk form @hardy trail
hardy trail
Ok, Thanks
viral monolith
one more thing: @hardy trail Due to some regulations, they won't tell you the status of the cheater
Just keep that in mind
hardy trail
What do you mean "statues of the cheater"
languid stream
If I were paid by the crash report I’d be damn rich
coral solar
have you reinstalled the game?
vagrant fox
yes
coral solar
all your drivers up to date?
quasi heart
!invite
regal vaporBOT
Invite URL for Discord: https://discord.gg/battlegrounds
errant epoch
Are there any official support staff here? The other day I tried to open a crate, and it just said it would take longer than expected. The crate is gone and I haven't gotten any new items, this happened with 2 crates, where one them was by using a key :((
viral monolith
the game is crashing every time I load into a match. I have reset my computer, deleted the game and downloaded again and checked files integrity. I can sit in the lobby of the game for hours but every time I try to get into a match it crashes.
is my computer fucked or?
mossy seal
check cpu temps
abstract kelp
I just tried to open a crate and it was giving me troubles so i restarted the lobby and when I went to go open it again my case was gone my BP was gone but I got no item
vagrant fox
Glitchu - and me brother
viral monolith
same is happening to you?
short portal
how bout the game crashing stop it is getting annoying and im tired of it 2 in the past 10 min
viral monolith
@vagrant fox u get helped?
vagrant fox
yes please
viral monolith
ok, have you verified your game files?
vagrant fox
yes bro
viral monolith
hmm
re-verify them
I have literally done everything I know off
of*
to fix this problem
of it crashing every time I load into a match
it's quite annoying
already sent like 15 crash reports
game was running perfectly fine before the new update -_-
my game runs fine 0.o
zealous anchor
Quick question, is anyone still having the issue where the game crashes after the startup logo?
zealous anchor
what issues are you having? @languid stream
languid stream
Can I list issues I’m not having instead?
zealous anchor
no, if you didnt come here for troubleshooting help then why are you here whining
abstract kelp
@languid stream dont play the game then
zealous anchor
i mean
i came in here to help you
you dont wanna be helped that's no longer the game's fault
¯_(ツ)_/¯
wraith condor
where should i report this
next river
guys wtf why i got banned??
can anyone help me ????
why the hell i got banned? under what reason?
I've put 840 hours on this game, yet get banned. wow
zealous anchor
You've been temporarily banned for being reported too much
as long as you werent actually hacking, you'll be unbanned in 24 hours
next river
this is bulshit. banning a player while "investigating"
so many wussies that cant take a pure headshot
zealous anchor
Heres the idea behind it tho
if you were hacking (not accusing you, just making an example) temp-banning you while they manually review your account makes it easier to catch you and harder for you to do more damage
long owl
Im still having the issue where it crashes afte the logos.
next river
doesn't seem to me like the best anti cheat system..
had my time to play now and i cant
mighty perch
Well just wait a little longer
zealous anchor
@tiny crest is the game crashing after the startup logos?
tiny crest
Yep
long owl
itll be a little bit before i can try this. ill let you know if this fixes my problem.
tiny crest
aha
wait fuck
nevermind I'm good
@zealous anchor thanks a lot man, anything I could do in return?
zealous anchor
nah, just here to help out
formal tinsel
viral monolith
@zealous anchor this worked for me!!!!!!
my game was crashing at launch now, but i just did that and i'm playing just fine so far
inland leaf
Devs you add a new menu? 
tawny basin
Is anyone in the know on how to fix where my friends list never shows who is online? If I refresh the lobby it takes me to recent, not receiving invites from friends either, can't invite from Steam.
native badger
is there anyone that can tell me why you ban random people
weary warren
Random people aren't banned
crimson plaza
why the hell are servers still "too busy" 4 months into full release
fiery mortar
Admins! These servers are always in the waiting list and they never start. Can you remove them from the list or deactivate them?
native badger
yeah so you ban people after 2 players report them?
long owl
@zealous anchor deleing hpet didnt fix my issues 😦 still crashes after the credits splash.
keen bobcat
@weary warren is it possible to see the reported replays for when a person gets a ban due to reports???
past pawn
every 3 - 4 games i get this mesage
long owl
@weary warren My game loaded! it took me forever to find "High Precision Timer" in my BIOS, but that seems to be what was causing my issues. Turning that off made my game work fine. Hope my case helps solve this issue for the rest of those having the same issue.
noble kelp
OK. WHAT THE HELL. WHY IS THIS ALLOWED. pls fix: https://www.youtube.com/watch?v=ku7eu77qpu0&feature=youtu.be
viral monolith
@long owl Glad you solved the issue finally. Have fun my friend!
past pawn
@noble kelp there are many places in the map where you can craw and go inside rocks
noble kelp
so
past pawn
the map is just too big the dev team cant track every single crack
noble kelp
its still dumb
past pawn
and also you get stuck down there
noble kelp
64 km
viral monolith
- .
past pawn
8x8km
noble kelp
same
viral monolith
Maybe if you give them an exact location of where the bad clip is, and how the players got into it, that might help
Think about it: win-win
noble kelp
entery*
viral monolith
Ahh, maybe retitle the video
noble kelp
right
viral monolith
Moral of the story: Being nice and polite gets u where you want to go
tough harbor
bug abusing. normal stuff. school can shoot through the ceiling in that one room. the 4 storey flat stairs too
viral monolith
Pulling an OptiC LUL
past pawn
at the start of the match some bad pc players can go trough walls like ghosts
viral monolith
Welcome to Censored, where we are NUMBER ONE
tough harbor
haha hasnt loaded for them
past pawn
yeah
viral monolith
Yea
tough harbor
i used to get regular marshmellow texture too on 1.0 release
i waited so long for it load
now its much better
tawdry condor
???????????
agile dune
is anyone else having connectivity issues?
tough harbor
haha that error is class. this is what pubg needs to improve. more info as to why we are unable to connect. and in general just server upgrades
misty quarry
whats the link for reporting glitch?
viral monolith
the dev team scatters procedural objects and then pretends like they painstakingly handplaced each object to avoid collision errors
considering how long it takes to select an object for manipulation in the ue4 editing tools, they couldve fixed every instance of misplaced objects by now, all aboard the laze expresso
barren smelt
hahaha n1
gleaming niche
Hi Idk if anyone can help me but I'm playing Pub G on a 2 monitor set up ( only use pubg on the one screen) But whenever I move my mouse it drifts across to the other screen. I've tried Fullscren, Windowed and Windowed full screen but nothing fixes it? Anyone help that'd be great.
jagged sage
Anyone have a resolution to game crashing with this error message? [25] Battleye: Client not responsing 3.7.18 - 09D47E[25] Battleye: Client not responsing 3.7.18 - 09D47E
odd monolith
@jagged sage re-install battle eye
jagged sage
@odd monolith already tried that
shut pier
@gleaming niche that should not happen ones your in game
i also have a duo monitor set up
and it only lets me do that before it goes in to game
ones in game arrow should disappear?
@serene lion have you checked the integrity of your game files in steam?
serene lion
this error appears when i only play with party
shut pier
like i says have you done what i asked checked the integrity of your game files in steam
i always do it after every update
@serene lion
serene lion
aight lemme try
shut pier
kl
golden edge
crashing every time i start loading.. i disabled hpet from both cmd and bios but apparently it does nothing to me... any solution? this problem happenned after 9gb patch.
shut pier
@golden edge do you get any info on the crash ones it happens or after?
serene lion
Sadly, checking the integrity not fixes the error
shut pier
@serene lion did it replace any files or did it just say done ?
serene lion
It's say done
shut pier
so its only when your in a squad this happens
serene lion
Yesterday, i got this error too, i though it's my ram is error, so i removed it. And the error not appeard again. But after today update, it appears again.
Not squad, but party. I can play with random people in squad mode.
shut pier
weird so its just random or all the time ?
shut pier
i would uninstall and reinstall the game see if that helps
serene lion
I've tried that
shut pier
make sure you remove every thing PUBG before reinstall
golden edge
Devs, please adress the crash issue, in the loading screen, its been 4 days since the patch come out, lots people complaining about it on reddit and official forum.
shut pier
Hot Fixes, Solutions, and Workarounds For PUBG Bad Module Info Crash
@serene lion
was that any help @serene lion
serene lion
im testing the game...
shut pier
ok
serene lion
not working
shut pier
what did you try
shut pier
sorry @serene lion I'm out of options hope you find a solution to your issue.
ionic olive
@jagged sage Have you found a fix for that problem yet? I've been having it for 6 days straight and still can't find a fix
viral monolith
I love this game but come the fuck on
jagged sage
No sorry @ionic olive :(
kind spindle
Fuckingg shit delay game
umbral night
im having a weird problem... sometimes i load the game in 20 seconds, sometimes it takes like 4 minutes and result to network error and then to lobby and then i cant join, states wrong pre-login game state? any ideas what is the cause
and i bought my first key few days ago, opened a biker box and then after a while i relaunched the game, and somehow i still had a key left? so i opened a fever crate with that and got prolly worst item... so do you get 2 keys for that 2.5$ or was it just a bob ross moment? as in a happy accident that the key wasent consumed somehow?
or some promo/bonus for newly purhcased accounts
umbral night
militia?
tribal flicker
no
tribal flicker
you can tell if there is a lock on the front of the case
umbral night
im a bit stupid i guess 😃 thanks @tribal flicker, you are right, and i can now open 2 crates, pray for epic loot 😃
gilded fox
great, so now my pc just randomly restarts when i try either to LAUNCH pubg or when i'm mid game -_- , i dont have issues with other games, just this one .......anyone ?
wild vale
@gilded fox Maybe high temps full load causing restarts check temps and load while in game
acoustic dust
they need to add a Mosin nagant PU sniper to the maps...it would always spawn with a 3x scope because that's the only scope they made for it....it would shoot 7.62mm because that's its actual caliber...make it do as much as a kar98k and only allow bullet loops as an attachment....no barrel or scope attachment(because it comes with a 3x)
vagrant fox
admin please help
white loom
Hello, can you help me? When i am in the game, many objects flicker so much that it is impossible to play. Have 1060 6gb, 16gb, i5 4430 https://www.youtube.com/watch?v=c7aXuEe7hRU
gilded fox
@wild vale thnx 😃
plain stratus
@viral monolith wrong section
viral monolith
ok
plain stratus
full sun
anyone seem to get lag in San Martin more often than anywhere else? I can drop Hacienda with 20 people and get less lag than when i'm running around in San Martin after Hacienda with only 1-2 teams there.
viral monolith
can i please get help with this, havent been able to play for 3 days now
Its just the loading screen with no background
Tried reinstalling and updating drivers
Nothing has happened
PLs help
Please
fiery iron
Anyone has idea?
viral monolith
Havent been able to for 3 days
proper falcon
@viral monolith Try restarting your router
viral monolith
I have already