🤝│community-troubleshooting

[loud hawk]

Thanks man

[median blade]

Create new account and enjoy gaming

[slow ice]

same..

[broken lynx]

pubg not updating anyone else having same issue..? is the server down?

[true dove]

the smoke screen / slow lobby loading bug has been buffed, now it's also affecting my VPN. how many years has this annoyed players without a fix?

I welcome PUBG staff to look at the smoke screen for two minutes every 15 min to understand the frustration

[karmic bronze]

Yeah its nice that they still can't solve this issue - and now they are fking it up further. At least we solved it with VPN - now not even that helps. Thank you pubg for the cooperation & support, of course everything else is in focus we didn't ask for. 🤡 🤯 👏

[vapid solar]

game start and closese without any notifiacation - any advice ?

[fresh crane]

I posted in the wrong section earlier. Doh.

Hello. Anyone experience a bug since last patch?

When driving I can no long equip/aim/shoot my pistol?

I didnt see the feature being removed in patch notes.

ADS works fine via right mouse button when in passenger seat or walking.

Ive played a few games, my buddy confirmed too.

[mild carbon]

anyone else?

[broken lynx]

It downloads eventually...

[light wing]

Anyone ever get something in the contraband boxes but it dosent actually give it to you?

[kindred slate]

My game won’t connect on Xbox

Any suggestions

[wise totem]

you have it but it's a chroma (aka a diff colour of the original skin) - you can only salvage it for materials or keep it in case you get the baseskin too and then it can be used

[tough blaze]

https://youtu.be/N0Sy_ps_k-U

Can someone explain to me, why panzerfaust exploded instantly?

Idea 1 - Panzerfaust backfire explosion - when is something/someone behind you while you fire, it explodes. But this never hapaned to me in car before.

Idea 2 - Some bug created by latency (lags) while turning. When explosion occures, there is immediatelly seen corpse of driver in path of panzerfaust.

[loud hawk]

Hey I got falsely banned permanently on PUBG for cheating, 5 days ago. And today, I saw the weekly BAN notice and found out that over x2 ppl got banned this week compared to other weeks. Isn't this indicating that PUBG falsely banned a lot of players?
Is there anyone who got falsely banned in the past week?

[steel jacinth]

Please report inappropriate in-game behavior through the in-game tools or our support website: https://support.pubg.com/hc/en-us/articles/8664907399705-Reporting-Cheaters-Hackers-Teamkillers
We do not condone publicly accusing others and cannot assist with player reports on this server.

I will delete your message now as it contains their in-game names. Sorry @strange eagle

[steel jacinth]

In the pinned messages in this channel you can find guide links for basic troubleshooting or a clean install if you haven't tried that yet.

[steel jacinth]

Have you already tried some basic troubleshooting like this #🤝│community-troubleshooting message ?

[ancient radish]

Xbox you cannot select daily or seasonal sections. It skips over them boxes.

[last bolt]

im in a constant loop

[chilly cliff]

This looks very odd. The shell exploded; maybe it was hit by a bullet?

[tough blaze]

That sounds possible too

[light wing]

When i go into the broker? Its still locked i didnt have this issue when i got the demon slayer ace chroma

[wise totem]

Just right click on it and unlock it if you want to salvage it

[acoustic monolith]

Happening to me too.

[chilly cliff]

<@&1273219191884742716>

[loud hawk]

Is there someone who got a false permanent ban but got unbanned later? If so, how long did it take for the devs to unban you

[stuck lake]

please pubg developers pay attention again to people who report randomly in the game. here I have played rank twice and was reported as a cheat, I feel that my playing time has been lost. @devout mesa

[kindred vigil]

There's a bug with the Dacia where if someone goes onto the car's back window, they can stand on it and do everything — shoot, heal, and more.

[nocturne sun]

It depends on the ban reason. You will need to raise an appeal ticket on the support website and wait for an agent to review your case

[marsh lily]

Why is my mic not working in the game and i cant hear other teammates

i tried changing channels and everyything but didnt work

[regal vapor]

Kindly take note we do not discuss bans nor handle ban appeals via Discord. If you feel you were incorrectly banned, please submit an appeal on our support website: https://support.pubg.com/hc/en-us

Additional information on bans can be found in the following resources:

• https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-
• https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-
• https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[steel jacinth]

@stuck lake ⬆️

[old valve]

If playing via Steam check mic settings there, if it is recognized and can record voice at all. If you manage to set it correctly you should be also able to hear others.

[old valve]

Me and my teammate keep getting occasionally a 'teamkill or suicide' penalty (-10 points) in Ranked, which makes no sense as nothing like that happens. Normal gameplay, no damage between teammates or to oneself, dying in fight against other teams or from blue zone if we can't outrun it.
Is it normal? Can someone look into it? Or where should I report it? <@&1273219191884742716>

[chilly cliff]

<@&1273219191884742716>

[clever seal]

Did they remove name change cards? I can't find it in the store.

[twilit lynx]

I logged in after update and everything was good, went to play last night and every time I boot the game you get error cs0004. Cleared cache, checked all updates, deleted and reinstalled the game. Still same thing. Running PS5.

[twilit lynx]

I’m not the only one then. I’ve tried everything and can’t get passed this either.

[versed field]

any mods agaisnt unjust banning?

[chilly cliff]

you can submit it as a bug on PUBG's official site if you believe that RP are calculated incorrectly.

[chilly cliff]

They only handle this discord server as far as I'm aware and are unable to lift or give information on bans.

[loud hawk]

I got falsely banned permanently and I've submit a appeal to PUBG support but they don't help me at all and just keeps sending me templates. What should I do in this case??
I don't need my PUBG account back but I hate getting "1 game ban on record" on my Steam profile because this is literary tarnishing my reputation.

Also I saw the weekly BAN report and I realized that on the period I got banned, around x2 players got banned compared to the past few weeks.

[violet hinge]

<@&1273219191884742716> hi can i ask if i can link my epic games account to steam?

Ty

[proven haven]

Sup ✌️ nope, not possible. Also we're usually not responding to tech questions like this - please, make sure to look around a bit, this is a frequent question

[violet hinge]

Sorry

[chilly cliff]

The game bans get handed out by game developers and Steam has no way of verifying them. I don't think they should tarnish your reputation; I got one in Rainbow Six for having to go afk during some matches lol. They can be quite meaningless. I understand your frustration though; I hope you'll be able to find a way to get your PUBG account back.

[bold sigil]

There are those who have solved the problem with infinite initialization? I have been struggling with this problem for 2 days already. I looked for all possible solutions to the problem but nothing helped. Please help

[marsh lily]

Delete the game cache and steam cache

i dont understand what causes this

[untold tulip]

I need help. I have lag in the game and it increases when fighting with any enemy.
My setting All Very low
3070ti
ryzen 7 3700x
32g ram
Note: The game has been Move to SSD Nothing has changed

[chilly cliff]

Aim punch might introduce additional lag.

I'm getting more lag when being hit by weapons with a high fire-rate (mp5, vector, etc.)

[untold tulip]

+1

Did you find a solution?

[chilly cliff]

There is no solution to this, sadly; performance issues are something that has to be addressed by the developers.

Perhaps aim punch interacts with blood rendering, where when the direction you are facing changes, it needs to be rendered slightly differently, causing some lag. just a theory though

e.g. when getting shot by the MP5 which I think has a fire rate of 900, it changes the direction you're facing at least every 15ms. I haven't looked into exactly how aim punch works - if it's not just changing the direction instantly, but doing so in steps to make it more smooth, then it'd update your view angle much more often.

[chilly cliff]

If you have thermal headroom you could try overclocking your CPU - this will only work if this is caused by a CPU bottleneck/spikes though. In case of a scenario where aim-punch works step-wise, this might be the case. This would have to be tested though.

Frequent viewing angle updates can also break TAA temporal history and cause ghosting/blur, which can make the game feel less responsive.

[loud hawk]

Thank you. I hope I get unbanned soon.

[vernal cairn]

hello guys , i got a problem with a bug , i opened a PRIME PARCEL 2025 , SHOWED ME I GOT THE M416 PROGRESIVE BUT I DON`T HAVE IT IN INVENTORY , WHAT CAN I DO ?

[sterile jay]

I believe you have to craft it in the “regular crafting” menu

[vernal cairn]

oh thanks , forgot about that 🙂

[wind remnant]

krafton
how to fix my voice chat.. i cant use my voice chat in game..
already do validating files
its been 1 weeks i cant use voice chat
already unmuted and voice to team

[queen timber]

Hello I want to ask a question on Console on Playstation 5 every first game specially on rank after 1 minute of gameplay my game crashes that happen on start and on phase 5 also and it's annoying.that happened to me or someone else notice similar crashes?that's happens after 2 last updates

[south gazelle]

did u fixed it?

[marsh lily]

yea i just restarted game and it works]

[marsh lily]

me too

[south gazelle]

did u check if your mic is the only "default device" to be used?

[marsh lily]

yes , i set it up to be my Mic and still nothing works

The voice is detected in steam but not in the game

Even when i try to do microphone test

[south gazelle]

i mean...this is bad and cause some issues

needs to be in this way

[marsh lily]

How can i do that

[south gazelle]

win11?
btw...is not sure that could be the problem

[marsh lily]

10

[south gazelle]

right-click on the windows speaker icon > sounds > recording

[south gazelle]

are you on notebook? this is the mic from the camera i think 🤔

[marsh lily]

im using smart sound tech

thats my mic

[wind remnant]

you already fixed it?

[marsh lily]

no

[wind remnant]

i see. because another game run normaly. but only on pubg not worked

[marsh lily]

So how to fix?

[wind remnant]

i dont know, its not fixed yet

[south gazelle]

well..everything that uses your mic shows on the "MIC" icon near the windows clock
when there you can check if pubg is on the list

[wind remnant]

its on the list

[south gazelle]

something is wrong with the game
reinstall didnt fix?

[wind remnant]

not. already did it

ill waiting for next update

hope it will fixed

[south gazelle]

the game cfg was deleted when you reinstalled?

[wise totem]

OMG @south gazelle IS BACK

[south gazelle]

yep i'm back 😉

how u'r doing bia? @wise totem

[marsh lily]

it says in use

[meager gyro]

[cursive elbow]

i need help with the oxff arror

error

[steel jacinth]

Can you be a bit more specific? Is that the full error name? Does it say anything else? What/when is this happening?

[knotty carbon]

I have insane stuttering/freezes/fps drops but only on Sanhok and this didn't happen before (2 years in this case, before I stopped playing). Some of my teammates also experience this and only on this map... As for my pc specs, it's pretty good, as on the other maps I play with 200+ stable fps.

[tropic prism]

Hello! I'm having trouble playing on PC. Doesn't matter which game mode I choose, first or third-person, I hit Play and a couple seconds later: "Matchmaking Failed. Try Again Later."

The lobby will randomly disconnect as well, saying servers are too busy, and then it proceeds to re-initialize.

[south gazelle]

its because they added "destruction" feature on the map
but its bad implemented
they didnt pre-calc and fill into the sys-memory
they did to calc everything in realtime 😒

[south gazelle]

did u fixed?
try this one #🤝│community-troubleshooting message

[odd fractal]

hello , i have a same problem mic dont work. wait lobby worked but i jumped in airplane sometimes work 1 a 5 minute and at this time mic doesnt work . i have this problems a more mounths

[gilded ridge]

hi. im experiencing extreme lag in game like my ping is getting high and having pocket loss yet my internet connection is good upon checking. can someone help me with this problem? this didn't happen before. I started experiencing this after the latest update.

[vivid wagon]

Anyone else experiencing extreme lag and crashing on console this update?

[distant isle]

why is my ranked locked after one game?

[dreamy plover]

when is this maintenance for consel ?

in 9 min or 2 hours ?

[brittle hawk]

Guys, does anyone have any sound settings to hear the steps clearer and louder in the APO equalizer?

[timber ether]

Anyone else gettin this shit

I’ve deleted the game n reinstalled, cleared cashe in safe mode, trying rebuilding database in safe mode on ps5. Still running into this problem on PubG

[ornate spoke]

@timber ether i had this error before. This error is a network issue i think. I activate VPN or run GoodBueDPI command . Then relaunch the game. But I'm on PC. I don't know much about PS5 . But try VPN or some kind of masking that hides your network , like goodbyeDPI command from GitHub .

BTW PUBG server maintenance is ongoing. Are you sure this is not an error because of server maintenance?

[timber ether]

We had the update last Wednesday. Im not sure if they are doing anything to the servers at the moment

[ornate spoke]

PC server are not in maintenance. It will take another 2 hour to complete.
Talk to some other console player. See if their game is working or not.
If there games are working , try VPN if you can. Like 1.1.1.1 this is a free VPN.

[queen lake]

It doesn't seem that the FLEX THOSE COUPONS rewards are being awarded. I just burned 100 coupons but the special 10x coupon doesn't show in my inventory.

Nor the 20 case fragments

(pc steam)

[stuck crystal]

[wind remnant]

they didnt fix it

or our computer get trouble.. i dont know

[boreal hearth]

mine doing the same thing

[timber ether]

It must be some type of server thing then. It really sucks but at least i know im not the only one having this problem.

[boreal hearth]

Spent tooooo much money on this game to have this happening

[wild crater]

<@&1273219191884742716> where I can talk to mods? Is here anywhere ticket I can make or..?

[tropic prism]

Still have the same issue. "Servers Busy. Please Try Again Later" randomly in the menu, or when I try to launch a match "Matchmaking Failed Try Again". I got the cloudflare DNS thingy going just fine. All other online games work fine. It's just PUBG. Please help.

[upper lintel]

Hi! You can send me a DM!

[royal pivot]

Question, my friend said after playing last night now his pubg just loads to a black screen and that's it? Even uninstalling and reinstalling loads to black screen and he verified the files too. Has anyone else run into this issue or know a fix?

[fleet onyx]

I don't know if this is the right text channel to ask this, if it isn't forgive me.
My PUBG when I launch it, it never fully opens the first time, it just appears the logo and then nothing, the process just disappears 🤣 .
I am forced to open it again, for the game to actually boot up and reach the main menu so that I can play, did anyone had this issue before?

[south gazelle]

try this:....
press windows + R > type %localappdata%\TslGame\Saved press ENTER > delete the folder CohCache

[lyric drum]

How to use Xbox one controller on pc

[grave sapphire]

accidentally exchanged an outfit i bought for BP is there a way i can get the item back?

[twilit lynx]

Same. Haven’t been able to log on in a week and no word from anyone that they are working on this issue

[steel jacinth]

Please post any feedback in #1014184851978604604! 🙂 This here is the channel for community troubleshooting.

[cloud prairie]

Done

[steel jacinth]

Thanks!

[twilit lynx]

Its been mentioned here several times since the update that people are having this issue including me. How do we know that PUBG Devs are even aware of this when no one is acknowledging that it is even being posted?

In regards to PS Error (error: cs0004)

[snow trellis]

Not so much trouble shooting, and apologies if this has been mentioned before. So... I've been pushing my luck in the "Chrono Cannon" tab in contraband as there is seemingly a high value marketable item ie. "Gold-plated UMP45", I mean, I zoomed in and the 3D asset Is engraved with 45ACP on the side.. sooooo it has to be it right? lol, I stopped after some digging and probably saved myself a lot of frustration and coupons as all of them are still engraved as 45ACP👀 I would like my 1000 coupons back though.. thanks

[tropic prism]

I fixed my connection issues by updating the LAN drivers

[small tapir]

Is the function to search for people speaking the same language not working anymore?

And when I'm in missions for the pass I can't select daily and season, only overview, weekly and achievements

Playing on Xbox by the way

[wet sluice]

The original ammo type was 45acp, they later changed all smg ammo to 9mm

[warm ruin]

anyone having a blue screen with no error code when trying to launch PUBG since the new update? for PC

about 10% - 15% of the time mr silly launches the game, a non-error blue screen happens and immediately restarts the PC

only been happening since the update (>^.^)>

[steel orchid]

n

[scarlet bronze]

Hey do you know which customer support ticket/form/whatever i should use if i haven't received lobby pose 6 (this one with shotgun) after reching level 500? I tried to recovery it since november last year (i think) with customer support, and they weren't really sure what i talk about and we exchanged emails like every 1 or 1,5 month because they are very busy, and at the end they said they can't restore it, while i never get it back then in first place. At start they said i was like level 300 or something (in tier 5), and later that they can't give it to me. I didn't really care about it back then when that pose was only visible in carrer tab, but since now it's lobby pose i kinda wan't it.

[boreal hearth]

How you do that

[tropic prism]

I searched for the model of the network adapter on windows and on Google for that model + drivers.

[boreal hearth]

Hmm I’m on console tho so idk how it’ll work for me sadly

[tropic prism]

Oh yeah I'm not sure that's possible

[old radish]

hello! i just bought the nickname changer , i changed it but ingame it didnt changed.... what can i do ?

[green pelican]

I am trying to enter the game but every time it says "failed to initialize steam client". Can someone help me?

[south gazelle]

are you starting the game from where?
go to steam and start from there...still getting error?

[green pelican]

Steam,its just pubg problem , i re install steam ,pubg,verify installing file,run as admin , change network but didnt fix :/

since yesterday i got this error

[south gazelle]

you dont need to open as admin
it seens windows doing shit (as always)
what about installing the game on another disk or partition?
then disable the core isolation + add the folder, files of the game & steam to avoid any conflict from the security thing?

[green pelican]

there is nothing to do i check ports and firewalls it ok , i can play cs2 but pubg getting this error idk

[south gazelle]

games is softwares! softwares is not all the same

pubg is something to test your patience 🤣

[green pelican]

:)))))

[round elk]

Anyone else having VOIP issues?

[wise totem]

yep same here, just doesn't work

it's on and off

[untold tulip]

I have a problem with the game that was not there

First of all, the game drops frames most of the time in the gym.

The second thing that happens is a strong freeze after some time of playing. Does this happen to anyone?
I need Help I cant play
Rtx 3070ti
Ryzen 7 3700x
32g ram
M2

[covert crane]

I am having problem with the game since this morning. The game gets stuck on ''INITIALIZING...'' screen and wont load. I tried all kinds of fixes nothing worked... even reinstalled. Any ideas ?

[south gazelle]

did u fixed? if not

• go to the game menu and click on the save/load button to save ur settings to the cloud.
  then close the game.

• Now press **WIN+R **and type %localappdata%/tslgame press ENTER and delete the saved folder. (all your settings will be reseted) (thats the why you saved everything on the cloud)

• run the game again and see if the problem persist

• still?? so try this old "tutorial" #🤝│community-troubleshooting message

[covert crane]

I fixed it by deleting some files inside certain folders. Thanks for the help regardless. Cheers

[south gazelle]

||cohcache|| files 🤭
glad you fixed it. gg ^^

[wet sluice]

are EU servers having issues again? sometimes i have 40ms and other times i have 90ms. it should be around 40

[untold tulip]

.

[south gazelle]

i think you got a network problem
try to fix by using the cloudflare warp software

[sudden estuary]

I have the smoke screen issue and I've tried everything BUT cloudflare because I've been playing this game for ages without it and now it suddenly happened, I really don't feel like opening some random ass program every time I wanna play the game

But I guess I'll have to try

[south gazelle]

yep is not something "cool" or "self private"
but...discord is cloudflare...everything is cloudflare in some layer
so having warp installed is not so diferent than not having
but the idea is to "encapsule" every request (from many sources on your system to many destination sources) into a one request to a one source (cloudflare) and send to themselves . this make things easy to not being blocked/lost by system or poor ISP

[sudden estuary]

It's just odd yk

Been on the same ISP for ages and it happened out of nowhere, I mean, I'll try it for sure and it'll probably work but meh

The fact I even have to go through loopholes after hours n hours of it working properly is meh to me

[south gazelle]

pubg is falling down every day
devs dont care to fix the poor code
they only care to get more money from the players

[south gazelle]

btw...is not guaranteed to get fixed
i mean...is 50/50

[sudden estuary]

I see

Ty, I'll try it eventually

[south gazelle]

pubg: CLARO SA. ISP

CLARO SA. ISP + WARP

[sudden estuary]

My issue is the login screen

Basically

I can't even touch the game

The lobby itself just doesn't load lmao

[south gazelle]

the game loads into a smoke screen?
so its basically the same
pubg uses a server responses to load next page 😒

[sudden estuary]

Yeah, basically

[chilly cliff]

Where is the setting that highlights the outlines of vehicles that I'm close to?

Nevermind I just found it - Interaction target highlight in the Gameplay -> Interface settings

[round elk]

Well looks like software bug in certain systems.

Ok, well I am glad I just play with CLANMATES and in discord. I tried to play with randoms but my comms just dont work in the game at all.

[pine flax]

Anyone else having way more crashes on ps5 for the last few weeks? I get random crashes like every 2-3 games, it is getting really annoying.

[pine flax]

Yep sadly 😭

[primal depot]

<@&1273219191884742716>

[sudden estuary]

<@&1273219191884742716>

[woeful mural]

would this be the best place to report a bug?

[regal vapor]

Bug reports are not handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[ancient ore]

Hey @sudden estuary! Is there something I can assist you with?

[sudden estuary]

Just a scam post, it's gone now!

[ancient ore]

Okay gotcha!

[junior forum]

Has anyone had the issue on pc where some games my voice chat will stop working mid game, i cant talk or hear my team. Its not switched to muted or off. The next game it will come back but half way through itll stop working

[south gazelle]

**== **Guys i think i know how to fix the **Mic/Voip **problem (maybe! it fixed mine)
Let me know if this work for you 🙏 (comment)

• To avoid "missconfig" got to the game settings > click on the SAVE/LOAD Settings > SAVE your settings to the pubg cloud (graphics settings is not saved).

• Close the game and delete two folders:
  1°- Go to the gamefolder PUBG\TslGame\Binaries\ThirdParty - delete the Vivox Folder.
  2°- Press Win+R and type %localappdata%/tslgame press ENTER - delete the SAVED folder.

• Now open steam use the verify integrity of game files - to fix and get new game files.

• After finished the steam fix.... > Open pubg and do a test (deathmatch is a good gamemode to test).

**~~ **DONT FORGET TO LOAD YOUR SETTINGS FROM THE CLOUD
❗ATTENTION:.. Click on the LOAD option..not on the SAVE option❗

ANOTHER WAY
check on the windows audio device wich one is the DEFAULT recording device
needs to be only ONE mic marked as default.... not TWO
so find your mic in use and set to be the DEFAULT one

@wise totem @junior forum

[junior forum]

i will try it thank you

[lost hawk]

Hello everyone,
I recently reinstalled the game (I took a two-month break).
But since I reinstalled it, my voice chat hasn't worked in-game... Do you have any solutions to my problem?

Knowing that on my PC and Discord, it's the correct microphone and it works very well. Also, in open mic, push to talk, open to all, or team chat, nothing works. The game doesn't pick up my microphone.

Kisses

[wise totem]

Literally 2 messages above yours is a solution

Thanks @south gazelle

[south gazelle]

urwelcome
so...that helped to fix??

[lost hawk]

I'm currently working on it 😉

[wise totem]

Fixed mine yes

[south gazelle]

good to know! 🥹
hope that works for others too

[lost hawk]

@south gazelle I followed your tutorial twice but it doesn't work... :/ for me

[south gazelle]

sad :/
on the audio settings > voice chat
you can see the "volume bars" working?

like this

[lost hawk]

On Pubg it doesn't detect my microphone, but on Discord it works, whether it's open mic or push to talk.

[south gazelle]

do you use third-party audio software?
test with discord closed

[lost hawk]

No, I don't use any third-party apps and I just closed Discord, it still doesn't pick up.

[south gazelle]

sad that its not working for you
discord you can select the device...pubg dont
pubg follows the windows default "communication device"
i dono if there something related with that
i mentioned before in this msg #🤝│community-troubleshooting message

[lost hawk]

@south gazelle

I found my problem: the computer was set to the VR headset and not the gaming headset.
But why it worked on Discord and not PUBG, I can't explain.
Anyway, big heart to you because you took the time and racked your brains for me, and I appreciate that.
Thank you, have a good day and good luck.

[south gazelle]

GG man! glad that you figured out.
as i said...on discord you can choose wich device to use
pubg just follows the default from the windows audio settings...in your case it was the VR

[lost hawk]

thanks for everything bro

[hollow jacinth]

@oak rampart can u check my dm regarding ,are we cooked reward claiming issue.

[wheat void]

I have been playing pubg for a long time but today I got an error like this. Can you support me please? I have provided all my verifications but the problem continues.

[hollow jacinth]

@ancient ore can u check my dm regarding ,are we cooked reward claiming issue.

[iron osprey]

i have a question why this isn't a valid screenshot? #1386770277987385487 message

[vast vapor]

See the pinned messages in this channel for the common troubleshooting steps; start by checking file integrity, and then (if that doesn't work) try the clean reinstall procedure.

[ruby sandal]

PUBG became a safe haven for cheaters. I reported this cheater in-game, he wasn't banned, then I submitted a ticket and he didn't get banned. The video is a proof but yeah, he probably pays money so he's immune right?

[broken palm]

hes legit

he just knows how to hipfire better

[ruby sandal]

xD shooting without seeing the enemies and killing them perfectly, maybe he has an extra sense that we don't have?

[broken palm]

nah he just put all his skill points into hipfire and spidey sense

[shy nebula]

Hey guys, I’m running a i7-13700kf, 32gb ddr5 5600mhz and a RTX 5080 yet when I run in buildings my game stutters like mad. It’s almost unplayable but my FPS doesn’t drop and my ping doesn’t increase I’m not sure what’s causing it. Any ideas ?? Thank you

[chilly cliff]

Check 1% lows. Have you enabled XMP?

[shy nebula]

Not checked 1% lows I’ll put it on when I play tonight see if that shows anything.
Pretty sure XMP is on

[wheat void]

I tried both methods and the problem was not resolved.

[south gazelle]

try this:

• go to Virus and Threat Protection and disable everything (just for a moment)

• open powershell as admin and type this code and press enter:

Add-MpPreference -ExclusionProcess "steamwebhelper.exe" -Force ; Add-MpPreference -ExclusionProcess "BEService.exe" -Force ; Add-MpPreference -ExclusionProcess "BEDaisy.sys" -Force ; Add-MpPreference -ExclusionProcess "tslgame.exe" -Force ; Add-MpPreference -ExclusionProcess "tslgame_zk.exe" -Force ; Add-MpPreference -ExclusionProcess "execpubg.exe" -Force ; Add-MpPreference -ExclusionProcess "tslgame_ùc.exe" -Force ; Add-MpPreference -ExclusionProcess "tslgame_be.exe" -Force ; Add-MpPreference -ExclusionProcess "zksvc.exe" -Force ; Add-MpPreference -ExclusionProcess "navagio.sys" -Force ; Add-MpPreference -ExclusionProcess "BEService_pubg.exe" -Force ; Add-MpPreference -ExclusionPath "C:\Program Files\Common Files\PUBG" ; Add-MpPreference -ExclusionPath "C:\Program Files (x86)\Common Files\BattlEye" ; Add-MpPreference -ExclusionPath "C:\Program Files (x86)\steam" ; Add-MpPreference -ExclusionPath "%LocalAppData%\tslgame"

• go to the c:\programfiles\common files\PUBG - run the uninstall file as admin

• now search by Core Isolation and disable everything (this will be there if you have virtualization enabled on the bios)

• restart the pc and test

the code that i wrote above is to add some pubg's " files / folders / process " on the exclusion list to avoid system "blocking something" that the game want to do or load.

@wheat void 👆 i forgot to reply on your msg

[small latch]

right click randomly stops aiming down sights, been a bug myself and friends have been suffering from for months. is there a fix?

[whole acorn]

does anyone know what H5UI means in my task manager?

[shy nebula]

Finally found out how to get 1% lows to show on MSI Afterburner + RTSS will try now as it’s consistently happening and my PC is good enough I feel to run this game without that.

It’s so odd, it feels like the mouse loses connection then stutters I know it’s not the mouse but just odd behaviour

I’m not sure what I’m looking at when it shows the 1% lows though lol

[chilly cliff]

It's sort of like the top1% worst fps you're getting, i.e. stutters. Mine are pretty bad at 19-35 because I have an old system. Yours should probably get 100+

[shy nebula]

Yeah atm 175fps 1% low of 139

I guess I need to see what number that 1% low drops to when it’s stuttering ??

And I guess ultimately if it is this 1% lows issue, how do I fix it lol

Oh didn’t know I could send videos this is what it’s like sometimes a lot worse. Like it gets “stuck” then unsticks itself to be free again lol

[south gazelle]

@shy nebula do you use any type of vsync?? are u on amd gpu? if yes...check if is there something enabled on the adrenaline painel.
amd likes to enable some "game features" that is not always something good or worthy to use

[shy nebula]

No v-sync on my monitor is an Alienware (AW3423DW) comes with built in G-Sync or something!

GPU is an nVidia RTX 5080

I’m gonna uninstall it, and reinstall it on another SSD I have incase that’s the issue, it’s worth trying I think.

[shy nebula]

I’ve uninstalled the game and installed on another SSD gonna see if that is the issue I’m trouble shooting everything haha

[shy nebula]

Seems since switching I haven’t had as many issues bar one game but it was a very laggy game

[south gazelle]

since you are on rtx50
check for some issues related
this new rtx is going crazy about unstable drivers...i dono exactly keep trying everything you can

[raven egret]

Why do support bot forwarded me to "the appropriate team" and this team did not contact me for 3 days now

[plain musk]

Open the game
Open task manager
Click “details” on the left pane
Right click tsi game
Click priority and select realtime

[shy nebula]

What does that do? And is it on the ExecPUBG.exe ?

[chilly cliff]

139 fps 1% lows are good, maybe try activating 0.1% lows and check what those read, but probably not the issue.

[shy nebula]

I think since changing it to another SSD and doing what Protege said I’ve had some really smooth games, I’ve also turned off Discord & Nvidia Overlay. So hopefully jobs a good un’

[vivid leaf]

guys anyone knows how to fix error 25 ?

[chilly cliff]

Nice!

[vivid leaf]

25 query timeout

[south gazelle]

gg

[south gazelle]

when this occurs?

[vivid leaf]

usually in the late game, it happened twice when i hit a few kills in the short time but i dont think it's linked to reports from players cause had once when i was almost afking in small zone. In a nutshell long late games with few players left

[distant isle]

HOW DO U DROP A NADE OUT OF A CAR|? I CANT SEEM TO find the aim option?

[river basin]

CAN U FIX UR TERRIBLE RANKING SYSTEM?

[white egret]

game crashed after the helmet loading screen thingy

[wise totem]

Equip said nade and use your mouse?

[white egret]

game only load up to here then it crash after need help

[distant isle]

tried, doesnt work, it just immediately gets tossed

[wise totem]

Did you hold the mouse button?

[distant isle]

yes

i dont get that red trajectory line pop up for me

[south gazelle]

where ur game is installed?

[white egret]

why is the mic only works when you're on the plane?

[dark saddle]

Resolution
Hi, I have an unusual problem with the resolution in PUBG and I'm looking for help or an explanation of why this is happening.

Problem:
Despite the fact that in the GameUserSettings.ini file I have set the resolution to 2560x1440 and ScreenScale=100, the game looks as if it is rendering the image in a lower resolution (around 720p) and then scaling it - the image is blurry, the HUD and textures are not sharp. However, in the engine.ini file the resolution is set to: [SystemSettings]
r.setres=1280x720f. However, after changing the resolution to 1440p and starting the game, the resolution in the file changes to 1280x720. Because of this, the image looks as if it was upscaled from 720p to 1440p.
What I did:
Uninstalled graphics drivers using DDU
Reinstalled the system
Updated the BIOS
I tested the game on two different monitors and HDMI and DP cables.

Nothing helped
Spec:
Graphics card: RTX 4070 S
i5-14500

[glad mountain]

Hey there I'm using Ryzen 31200 with 1050ti and I'm facing lag and stutter on pubg is there any fix avail ?
I try to play PUBG on minimum possible settings

[south gazelle]

in fullscreen the game controls your monitor.
Go to the graphics settings > switch to borderless > choose the 1440p resolution.
Alt+enter changes between all "screen mode" (fullscreen windowed borderless)

[dark saddle]

It doesn't work

[south gazelle]

r3 1200? 😱
in my opnion....theres nothing you can do
this cpu is very old and not powerfull enough to run smoothly

on minimum settings helps the gpu BUT it also makes hard to CPU process.

try to limit the fps at 30 and keep increasing by +10 until you find a good spot

[south gazelle]

.Go to Settings > save the settings on the cloud > close the game > delete the game settings:

• Press **Win+R **and type %localappdata%/tslgame press ENTER - delete the SAVED folder.

.Run the game > now load the settings from the cloud.

btw...check if you have something forcing the res
like in the steam launch options

[dark saddle]

Still doesn't work

[south gazelle]

are u sure u didnt nothing? on your screenshot there's nothing bad as you said
ur monitor is not an LG OLED 27gr...Right?

[dark saddle]

I know it doesn't work badly, as long as the gtx1660 card is plugged in normally, now

[south gazelle]

wait...it worked with the 1660 but not with the rtx40?

[dark saddle]

Yup

but on another computer

[south gazelle]

so..wht about driver?? NEVER UPDATE DRIVER unless do you need to use wht the driver brings or fix

if you use two gpu..make sure the game use the primary one (rtx40)

[dark saddle]

I uninstalled the drivers using DDU and reinstalled them without internet

[dark saddle]

I only have rtx4070 and gtx1660 was in the old computer

[south gazelle]

well...try another driver...older or newer than wht are you using now
i really dono wht exactly is (ofc) but keep trying everything you can
maybe some one here already fixed and can help you with that

[normal gust]

does anyone know this hairstyle and how to get it?

[white magnet]

any one plz tell me why i cant hear or speak in ingame or in lobby

[languid basin]

You can unlock the whole outfit (including the hair) in a hunter’s chest, it is a low chance you unlock it tho

[south gazelle]

ctrl+m to mute/unmute all
ctrl+y to mute/unmute voip

you can't hear the game sound you are saying just the voip?

[white magnet]

voice chat

[south gazelle]

oh

[south gazelle]

• check the pinned message and follow my steps.
• you need to check the default device on "windows audio settings"
  just read this msg how the "roland culler" did #🤝│community-troubleshooting message

[white magnet]

ok

[white magnet]

in windows settings do i need to set same headphone for talk and speaker

[south gazelle]

yes!

[white magnet]

do i need to set default

[south gazelle]

yes

[white magnet]

then what

[south gazelle]

check in the game settings > voice
if the BARS appears...then the game is detecting your mic
´play the "team deathmatch" to test the voip

[white magnet]

but i like my laptop microphone

it work on other apps

[south gazelle]

so use it
just let the laptop mic be the only default recording device

[white magnet]

ok

[white magnet]

still they can't hear

[white magnet]

...

[white magnet]

bro i tried the your pinned message method still no change

[south gazelle]

if you did everything correctly and still not working
google about it. maybe u can find some fix
you can also use the steam community discussions! its a very good place to find or ask help
https://steamcommunity.com/app/578080/discussions/

[cosmic moon]

Holographic sight seems to be bugged, unable to adjust the brightness of crosshair

[fickle jackal]

Why no NA pubg meetup event !

[primal depot]

Scroll up/down not working?

[wet sluice]

noone told me it was possible to play from the moon

[cosmic moon]

Was something to do with my settings, its working fine now

[rugged portal]

How can spec mode be still bugged in IBR after watching death match ? It's been a year it doesn't work

[snow trellis]

I'm aware.. That's my problem with it.. they need to update the weapon 3d asset as they are sold as a 9mm and a 45 on the steam market with a spectacular price difference between them

[latent dove]

Hello! So I’m kinda new to PUBG, I’ve been playing for 3 months ish.

I started to use the apex pro TKL (2023) with Rapid trigger/rapid tap enabled about 3 days ago.

I was banned earlier ( 3:20 AM EST ), for cheating/hacking I’ve never done either, is using the keyboard software I mentioned considered hacking/cheating? I’m generally consered, I’m not hacking nor cheating.

I don’t really benefit from the software, I was just utilizing the 240 dollar keyboard.. Any feedback back would be nice.

[south gazelle]

yep! unfortunately this new GREAT tech is not allowed for some poor studios game developers.
macro is not a "cheating" thing .. but since it gives to you a advantage against the others.....YEAH THIS IS CHEATING. (sad to live in this generation).
You paid $240 to get something of quality/feature but they dont care just because you HAVE but the ohers DONT 😒

the most famous and good the keyboard/mouse is...the more easy they are to be recognised and blocked

[latent dove]

Thanks for your answer, I don’t really care about the rapid tap and rapid trigger, didn’t really benefit from it, doesn’t make me any better, I’ll go back to not using.

Once again thank you for answering!

[sly zinc]

Lol you didn't get banned for that

Using it since it came out

[latent dove]

Well, I got banned temporarily for 24 for using it.

[sly zinc]

You just got too many reports

[latent dove]

Welp, people don’t like getting killed unfortunately. I’ve also been kicked in a game.

[sly zinc]

Happens

But it isn't because of that feature lol

[golden arrow]

Can the Ultimate Chroma be exchanged for future tokens?

[pliant crest]

I purchased skins from "your store" and they are no where to be found in my customize

[real wing]

I’m having a problem trying to play blue bomb rush where is it?

[jolly jetty]

https://www.youtube.com/watch?v=N_ebJvjvhkQ

[real wing]

When is blue bomb rush returning ? They said it would be returning over a year ago…… are we being lied to again?

[wise totem]

What do you mean by future tokens?

For other similar events that require tokens, no

[sudden estuary]

I've figured out that my Windows Defender is causing the infinite smoke screen when lunching the game. Fixes when I turn the Firewall off for private, thing is I've tried to put both BattleEye and the game itself into the exceptions list and nothing works.

[south gazelle]

in my "tutorial" i always said to add the game to the "windows exception list" to avoid problem
but firewall is not something cool to config
i dont recommend to turn it to off. firewall helps to block in/out requests to use internet connection! if malware/virus request port to contact an remote server...the system can't do nothing because firewall is off.

you can try to open udp/tcp ports that is used by the pubg
in my case i let all the udp opened because i have an external "firewall"

[sudden estuary]

Soooo basically port forward it in my router... hm, what I'm saying is it's the Windows Defender Firewall, not the Router firewall. If I just turn it off the game works, I've literally attempted to add everything that in my mind would colide with the firewall to the exception list and the anti-virus whitelist, just have no idea which file it could be...

[fallow spoke]

It' new laptop and newly purchased

How it's fixed it?

[quiet fog]

Hello, guys iam having trouble playing pubg whit i5 8400 and gtx 1060 32gb ram. i am getting mini lag spikes, when i run msi afterburner it show Cpu usage 100% and gpu 50-90%, any solutions, whitout bying new pc 😄

[sly zinc]

Buy a new PC

[quiet fog]

yeahh...

[sudden hearth]

Anyone else getting unknown error?

[ripe hamlet]

Hello, I got a problem where I can't open the Crates from 2017, the "Aviator Crate, Equinox Crate, Triumph Crate and Fever Crate" any reasons why + I get this error code "(evaluating 'Me.Result.ResultCode')

[gaunt mountain]

Can anyone tell me how to fix this black screen when I launch the game ?

[chilly cliff]

your game is being CPU bottlenecked just like mine is (on 8700K). It'd be best to upgrade to AM5.

[quiet fog]

Yeah.. thank you for answer

[sly zinc]

He should upgrade his GPU too lol

[chilly cliff]

depends on what his objective is. If he wants to improve 1% lows then it's mainly a CPU upgrade that's needed as long as the game is run at low/very low settings. Check out this video for instance: https://www.youtube.com/watch?v=B8Kivvn_Scc

For my own setup, I'm strongly considering keeping my 1080Ti until the RTX6000-series gaming GPUs release.

[sly zinc]

Still he needs to upgrade in hot drop situations he's gonna be below 70-80 fps or even more in hot drop situations and smokes etc and the video you shown is 11 months old plus it is relatively good overclocked

But it's my opinion I guess

[chilly cliff]

all depends on the budget. 5060Ti is great for PUBG in 1080p.

[heavy seal]

Buyed gcoin to buy aspea 12500 pack i had a bug and give me hanna pack instead tried contacting pubg support and no clear respond

[south gazelle]

theres no much to talk about it
8400 is not powerfull....is old...and is only 6c/6t
at this level the best is to limit framerate at the level where the cpu can handle without problem (but still not enough.)

[south gazelle]

go to:

1. c:\program files\common files\PUBG
   run the Uninstall file as admin.

2. (Gamefolder) PUBG\TslGame\Binaries\Win64\BattlEye
   run the Uninstall_BattlEye.bat
   than test if it fixed

[south gazelle]

InOx said this fixed to him
#🤝│community-troubleshooting message

or u can try using the cloudflare warp software

[lofty loom]

Hey guys, I'm having an issue where the game just doesnt finish launching, this is the last thing i see before it closes.

any ideas on how to fix? Ive tried restarting, and validating game files

this wasnt an issue before the update of today

[unkempt talon]

Possibly anti-virus blocking it?

Also, tried repairing game files to make sure update didn't corrupt some files by mistake?

[heavy seal]

Bug concerning purchase aespa bundle

[lofty loom]

I only use window's base anti virus, nothing more.

i've tried repairing game files, didnt help

[unkempt talon]

Tried running as Admin?

[lofty loom]

im having trouble doing that it tells me I dont have permission to go to the exe file location so i launched steam as admin too and then it didnt give that error msg but still couldnt get passed this

this is the msg I get when attempting to launch as admin, without having steam launched as admim

[unkempt talon]

So its like Windows has randomly decided that the place where you had it installed is no longer accessible.

Maybe try going into windows security settings anyway and seeing if you can set the program or file path as an exception to it.

[lofty loom]

launching through this worked but i cant connect to steam now, so i get the smoke screen in game and nothing happens

[lofty loom]

ill try this now

[ripe hamlet]

???

[lofty loom]

nothing is working still the same problem

ill try unninstalling and reinstalling

[unkempt talon]

Try reinstalling to a new location if you can.

[pallid radish]

how fix?

[lofty loom]

installed it to a different drive and its still doing the same thing

[lofty loom]

its working now, dont know whats changed it. just started working :P

[south gazelle]

@lofty loom you can't run the game direct by the game file
always use steam or the shortcut created by steam.

search on the windows by "exclusion list" there you add the game folder to the list exception.
i recommend add even the related folders like....
c:\program files\common files\PUBG
c:\program files (x86)\common files\Battleye

i know it already fixed but i recommend doing this to avoid future problem.
btw...dont install the game on the disk C:

[lofty loom]

thanks for the advice! Ill do that now, and i didnt install on C:

[south gazelle]

noice

[gaunt mountain]

Tysm

[timber geyser]

What is the cause of the problem, and how can it be fixed?

[teal gorge]

Try resting your game if it is a Xbox it does the quiz resume which messes up the start of the game and you have to close out of the game every time you turn on the Xbox

[copper coral]

Anyone else having horrible stutters and crashing after the update? Think its because of dx12 but id rather not go back to dx11

[south gazelle]

did u fixed?

[woven heart]

Issue Summary:
PUBG's in-game voice chat is completely broken for me. I can't hear my teammates, and they can't hear me. The mic and audio devices are correctly detected in PUBG's settings, and everything works fine in Discord, OBS, and Windows. What’s Happening:

❌ I can’t hear my teammates in-game (no incoming voice).

❌ They can’t hear me either (no outgoing voice).

❌ No mic icon shows when I speak.

✅ My mic works perfectly in Discord, OBS, and test apps.

✅ PUBG detects my mic correctly in Settings > Audio.

✅ Game audio (gunshots, footsteps) works fine.

What I’ve Tried (but didn't work):

✅ Checked in-game audio settings (Voice Chat enabled, volumes 100%).

✅ Changed voice mode between Open Mic & Push-to-Talk.

✅ Uninstalled VoiceMeeter + virtual audio drivers (VB Cable).

✅ Reset PUBG config (%localappdata%\TslGame\Saved) and re-verified game files.

✅ Set mic and headphones as default devices in Windows.

✅ Gave microphone access in Windows Privacy Settings.

✅ Tried different matches (TDM, Squad, Training) — nothing worked.

✅ Disabled all other mics in Windows to avoid conflicts.

✅ Ran PUBG as Administrator.

Expected Result:
I should be able to communicate with my squad through in-game voice chat — both speaking and hearing — like in Discord.

Actual Result:
Voice chat is completely non-functional. It's like PUBG’s VOIP system is blocked or not connecting for my account or device.

Please advise on how to fix or escalate. I’d be happy to share logs or run a fresh install if needed.

Thanks for the help 🙏

[south gazelle]

check the pinned msg
do the "vivox" step.
you can try to install "cloudflare warp" to test if there's not a connection issue

[woven heart]

Ah man i tried but didn’t work for me

[limpid mulch]

Hello, my friend has a problem, when he starts a game, the game freezes, the headset at the bottom right no longer moves, and the game does not launch, we tried to delete the config files, the game ready drivers seem to be up to date, help pls

[south gazelle]

did you guys fixed?

[limpid mulch]

nope x)

[south gazelle]

where the game is installed? send me the complete url folder

[muted sparrow]

I kept getting "Access Denied - You don't have permission to access "http://accounts.krafton.com/" on this server." any solution?

[south gazelle]

https://accounts.krafton.com

[hexed portal]

Had same issue. Found solution on reddit and it worked for me

https://www.reddit.com/r/PUBATTLEGROUNDS/comments/1crq8m7/pubg_stuck_on_initializing/

try this and tell me :

1- Start PUBG and let it load

2- Go to %localappdata%\TslGame\Saved\CohCache

3- You’ll find a lot of files lile this one a5365349908f37c07064bb9711f9d325.ctx. When you’re stuck on that screen, you’ll notice a file in this folder which is increasing in size (right side) considerably and continuously, while the other files are not changing. You should right click on that file, properties, then set to "read only". Then restart the game.

[limpid mulch]

Ok, thanks, we tried and no file changes size, it's weird, we put the 3 biggest files in read-only and the headset continues to freeze when it launches a game

[hexed portal]

try to delete them while being on this screen (or try to delete every files in this folder)

[worldly widget]

hello, i have a problem being that i just crafted the pcs2 contender set (cant recall the set name) in workshop i equiped the berryl and took a look at the mask then quit the game to sell the set on market place to find only the shorts shows up in my marketable inventory checked my steam inventory same reopened the game in my inventory i only have the mask, the shorts, and the berryl - any ideas ? (i did check if the outer and shoes stacked on the ones i already had it didnt)

[little atlas]

how to fix this

[quiet fog]

dont use cheats

[worldly widget]

is the ticket system down? im trying to submit my request but im getting no where

[south gazelle]

on the windows search...type core isolation ... if is enabled on your system...then disable averything is in there.

[little atlas]

It was my GPU driver that needed an update

[primal girder]

фастом помощь EHwFNJ1hjapMKObI

[royal ferry]

Hi guys, the random micro stutter problem is back for me for a few days after i upgraded my monitor from 60 to 100hz. System : 1070 8gb + 11700kf + 32gb corsair.
In game cpu usage : 30-40%
cpu temp : 65-75 C
gpu usage : 65-95% (depending on the settings)
gpu temp : 69-75 C
I want to specify that changing video settings doesnt seem to influence the problem. It seem that it happens with the same frequency irregardless of video settings and gpu usage.

Even tho the gpu temps that im checking with nvidia frameview and furmark (for the graph view) seem to be normal, im starting to suspect a overheating problem caused maybe by a potential hotspot on my gpu board rather in the gpu chip itself (maybe one of the memories ? I have no idea ) because the problem doesn’t seem to appear in the first 20-30 minutes of playing. And I suspect that even tho I try to lower the settings when it happens, it may not be enough time for the hotspot to cool off and therefore for the problem to disappear.

PS : game installed on a Kingston nv3 1tb m2 that also doesn’t ever get hotter than 48-49 C after a few hours of gaming.

Thank you for suggestions if you have some

[limpid mulch]

We did it, but after like 5 minutes of being stuck, there is this message (it mean "the connexion to host has been lost"

[south gazelle]

• disable your firewall: The Private profile is your default in use...i think. (do not need to disable public and domain profiles)
  then restart the system and test.

• if it is fixed! enable the firewall again but reset the configs to default
  when you start the steam or pubg a firewall pop-up will showup
  allow to use both private & public profile. Test the game again

[normal gust]

sometimes when I shoot the smoke grenade gun, the smoke doesn't appear immediately but takes like 10 seconds comparable to a smoke grenade. Why is that?

[royal ferry]

I think its normal, happens to me too

[placid atlas]

it has to travel a certain distance for instant pop

[distant isle]

what is this symbol?

[muted sparrow]

still doesn't work.

[lethal coral]

Twitch drop rewards removed my arms

[distant isle]

smaller hit box ^^

[south gazelle]

maybe something on your network is blocking the connection?! 🤔
do you use some adblocking? remember that some browsers have a one built-in (brave...firefox...opera)

or just enable private dns to 1.1.1.1 (cloudflare) on the browser settings
OR switch to another browser

[mighty gull]

any notice that the OLD Clown Mask is no longer equiping in the lobby and game you get a red X

[gilded quartz]

CgnvuoinSW0mbxOZ

[ocean crow]

Sup gamers - Someone can help me fix my pubg stuttering and network lag detected?
Dm me, if u can help :p
Thanks!

[fallen panther]

how to fix this. As soon as I entered the game, it's been like this for 2 days

[south gazelle]

did u tried to fix scanning the integrity of the gamefiles? or changing to dx11 dx12 dx11.e??

[wary schooner]

does anyone have this issue where 2 - 3 times in each game the whole PC crashes? Did not happen a single time before most recent "patch"

[young drift]

I’m on an intel i5 with a 2060 GeForce gpu but have been having trouble running pubg smoothly. I get huge packet loss and frame drops randomly, especially when more players are around or a hot drop. I’ve switched from dx11 and it doesn’t seem to make a difference. I have things like hardware acceleration settings turned off but still didn’t make a diff either way. I built my pc but I’m not extremely computer savvy. I can provide more info if anybody has any suggestion or feedback, would be much appreciated Miss playing this game

[south gazelle]

i5.....? wht gen is

[south gazelle]

srry man...your cpu is too old
old and 4 cores only
the best you can do is limiting the fps bellow 60
but even this is not enough

[young drift]

what parts would you recommend upgrading?

[south gazelle]

everything 😅
to upgrade cpu u need to upgrade the motherboard and ram
so you can keep with the rtx2060 for now
you dont need to trust me....ask for some more ppl about it
but keep in mind the best to use these days is amd AM5 platform

[young drift]

okay I was considering swapping my storage drives a bit so it wouldnt hurt to upgrade the mbo...how much ram would you recommend? Im running 16GB currently

[young drift]

I have other sources for help too, any recommendations are appreciated

[south gazelle]

16gb is the minimum. if you can afford buying 32gb...go forward 👌
i don't want to help with that 'cause i dont use dollar in my country
so i do not know the "value x price"
maybe starting with r5 9600x ~ r7 9800x3d + 32gb ddr5 cl30~36 6000mhz 🤷‍♂️

[young drift]

okay ill check it out and maybe wait for sales in my country, thank you for the advice

[south gazelle]

urwelcome 🫡

[opaque geyser]

dafuq is this

[ionic aspen]

How i can fix this
pubg kicking me in the middle of the match and i verified the game files but its still doing this

[kindred frigate]

hey guys
im having a blue screen problem when i start the game
i did files check.... same problem
did a reset to the bios ... same problem
any advice ?

[warm laurel]

same issue here any suggestions

[south gazelle]

@warm laurel @kindred frigate

• nvidia? update the driver.
• check if "core isolation" is enabled on your system....then disable

[kindred frigate]

last update for gpu and all the drivers
the core isolation is already off

[south gazelle]

ok so...wht about to add the game on the "exception list" to avoid possible block by the windows "antivirus" ??

[kindred frigate]

i tried that too
same issue

[south gazelle]

blue screen when the game window will appear?

[kindred frigate]

i start the game
the scene of the new event ends
5 seconds in the lobby .... blue screen and restart

[south gazelle]

you can find the error on the "reliability monitor"
click on the last error and than on the tslgame.exe info to see what was the cause

[kindred frigate]

where can i find that ?

[south gazelle]

windows search

[kindred frigate]

do i send the last code here ?

[kindred frigate]

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000006, 0xfffff800e7e86695, 0xffffbd0559c06608, 0xffffbd0559c05df0). A dump was saved in: C:\WINDOWS\Minidump\071325-17390-01.dmp. Report Id: 559516a3-f52c-46fb-b2a9-bfbf536074f2.

ive just reinstalled the game
i will try it again now

[south gazelle]

theres not more userful listed here?

[south gazelle]

ok

[kindred frigate]

i did
i sent you what it shows me

[south gazelle]

oh ok

[kindred frigate]

this error

[kindred frigate]

just crashed again 😦

all other games work perfectly
i tries stress test on the pc and everything is working fine
except for pubg

[south gazelle]

is driver error..pubg loads some driver
but stopping after the game is in lobby is not common

the game is on C disk?

[kindred frigate]

thats the problem
i reach the lobby for 5 seconds and then it crashes

[kindred frigate]

it was
i reinstaleed it on F

all the problems began after the update

[south gazelle]

good good.
do you know where the battleye is in the game folder? go there and run the uninstall (not as admin)

[kindred frigate]

which one ?

u mean the last one ?

[south gazelle]

yes

[kindred frigate]

just double click on it ?

[south gazelle]

yes

[kindred frigate]

done

[south gazelle]

then uninstall the zakynthos going to c:/programfiles/common files/PUBG

[south gazelle]

yes
but first you need to add on that exception list

[kindred frigate]

what list ?

[south gazelle]

..

[kindred frigate]

done

tsl game is already added the firewall exceptions

[south gazelle]

did you add folder or file?

[south gazelle]

after add this folder to the list
run this uninstaller as admin

[kindred frigate]

i didnt add anything
just turned the RTP off

[kindred frigate]

i didnt understand this one

[south gazelle]

look...could be something very simple
i always do the hardcore things
so if anything helps...EVERYTHING...try formating or ask support

[kindred frigate]

everything was fine before the last update !
it all happened after the update }
i couldnt play anymore

[south gazelle]

pubg being pubug

[kindred frigate]

i cant format the whole Pc
not before 40 days from now !

ok , thank you for your time mate
i think ill just leave the game
the game starts an update ... then i need to a format for the pc
while my pc is working perfectly in all other games
COD , R6 , BF1, BFv,repo , csgo,LOL, Horizon

only crashes in pubg

[south gazelle]

while the game is in kr hands....never will be good

[eternal mango]

why normal fpp is only miramar?? since the last update i never got any other map than miramar

[craggy dew]

Hey

[mild zinc]

Lucky you

[eternal mango]

i loved miramar before this update, but now it just got way too annoying playing the same map every single time

[scarlet gulch]

I need help please, when I start a game I get stuck on the loading screen the entire time, I can hear the plane and shots being fired but I can't see anything, after some minutes I just get disconnected from the game

Already verified the integrity of my files, uninstalled and installed, still the same

[south gazelle]

still?

[distant isle]

i dont see where i can get these rewards

[scarlet gulch]

Yes, I’m still not able to play

[wise totem]

first event?

[distant isle]

tadpole thing

it should be live bu t i see no rewards

[wise totem]

Only for new players

Who joined in the last 14 days

[obtuse blaze]

Is there a step by step how to get PUBG to run on steam/Epic games launcher? Mine opens battleye and wont load game at all

[robust grove]

Since the last Patch i have big perfomance problems. Anyone else?

[south gazelle]

Press win+R and type this %localappdata%/tslgame/saved
delete everything except the CONFIG folder
test if its fixed.

nothing yet?
go to firewall and turn it to off (you can disable only the profile you are using...i think it will be the private profile)
test the game.

STILL NOTHING? close the steam & game .... install the cloudflare warp make sure its working going on the icon near the system clock
check if is showing "PRIVATE".
Now go to this site https://one.one.one.one/help and make sure the "WARP" option is saying YES
Run pubg and do a test

[soft leaf]

Hi guys. first account I changed my pubg ingame name, I want to take the name on my second account. But when I try it says already taken. How long untill I can choose it?

[wise totem]

Needs to be a week or so i think so wont be immediately

[past grail]

Hi guys, me and friends mostly on asia server keep getting this "attempting to re-connect" during in-game this past few days, almost unplayable. anybody else experience the same?

[proven jacinth]

Dont use VPN connections to get to another regions to play. Play on asia servers and all ok.

[compact kayak]

Hello, someone have the same problem as me ? about got a ticket for visiting a website, it's not working for me

[worn kernel]

my friends crashes all the time in middle of the matches because of .NET Framework 3.5

[gilded condor]

How do u complete the second challenge on the Grind for the vote event nothing works for me

[south gazelle]

fixed?

[worn kernel]

nope

i found your message

he did that but again

the same thing

[compact kayak]

for got the vote ticket ? i have same problem, i go in website but i don't get the ticket for vote

[worn kernel]

where you click on it?

[south gazelle]

how the same if him installed the netfx3??

[worn kernel]

yep

installed net framework

the repair thingy from microsoft

and enabled that in the cp

verified the game

disabaled anti virus

still the same error

[south gazelle]

🤔

some printscreen?

[worn kernel]

of what

[south gazelle]

error

[worn kernel]

https://cdn.discordapp.com/attachments/1393371924922499123/1395419727626502154/ECF03F53-E6C9-437B-AE58-9397F588F39B.png?ex=687a6164&is=68790fe4&hm=a8737be6a369d11df5dec200190a8ec81389110ad70adcff82142126d496c186&

[south gazelle]

so is not installed

[worn kernel]

it is

[south gazelle]

download the offline installer

no is not

[worn kernel]

he did

both of those

:D

[south gazelle]

restarted?

[worn kernel]

yep

[south gazelle]

if he did the complete install...how still showing this message? makes no sense 😭

[worn kernel]

i don't know either

https://cdn.discordapp.com/attachments/1393371924922499123/1395535232396038184/5887ED4B-3EFA-48E6-B521-4E9E467DBFEF.png?ex=687accf7&is=68797b77&hm=ee4fa546549586ee841d224d062d73d0dc367a58619346ae3a1d5ce92d545c3f&

new error @south gazelle

[south gazelle]

do you have "core isolation" enabled? search on windows search

[worn kernel]

yes @south gazelle

c:

i told him to turn it off

what else shoud he turn off

[south gazelle]

disable everything and restart
check again because some options is greyout until some option is disabled

[worn kernel]

ok

c:

[south gazelle]

restart and test

[worn kernel]

fixed

ilysm

[south gazelle]

noice

gg

[nimble crater]

does someone have a solution for this? im trying to authenticate in ranked to play but it just doesnt send me the code for some reason

[vague ledge]

yo fellas

do yall know why everytime i finish a lobby that thing stays like 2-5 minutes in a gray screen with smoke till I finally im able to go lobby

[south gazelle]

network problem

[south gazelle]

try this #🤝│community-troubleshooting message

[compact kayak]

it's only place we can click for this

[past grail]

we play in asia server, no intention to play in other server. lol.

[worn kernel]

Lemme get in the game i take a pic

[compact kayak]

sure thank you

[worn kernel]

this should give it to you

sorry

[compact kayak]

oooh really down of the page, thank you

[worn kernel]

np np

[nocturne agate]

Hello i crafted the aespa KARINA Set but didnt get the Torso. What can i do?

[mild obsidian]

Is the server down?

[neat bone]

almost everytime my game stuck at this screen any solution?

[barren cloak]

Texture bug of summer bikini (black)

[south gazelle]

install "cloudflare warp"

[queen timber]

On PS5 when I try to open the shop to buy the pass even the g coin it says there is no content.It might not be for sale yet ,or might no longer be for sale and I can't use the shop even the same message if I try to add g coins

[neat bone]

it wont cause any issue?

[woven heart]

hi guys anyone is struggling with mic system in pubg? I tried everything to turn on mic but it just does not work. Pubg detects my mic but does not lemme speak in the game or let me hear my teammates speak. I tried deleting vivox, reinstalled, deleted saved file but none worked for me, anyone could help?

[south gazelle]

no
many people still using to fix some network issue

[trail creek]

is hudsight crosshair bannable?

[normal gust]

Will there be more PNC tokens available for free? I'm asking cause I'll get stuck at 1200 if I happen to guess the correct team. If there's not then I'd be 300 tokens short of the pnc set 🤔

[neon tendon]

I got banned for TK, but If I didnt kill him he would have killed me. Also, his team8 had my team8tes chip in the back of a mirado trying to blow it up so I had no choice if I wanted my team8 for that game.

[wise totem]

Then deserved really lmao

Tk gets banned regardless of intention

Pubg doesn’t look at it like you tried to do a good thing, you just became the teamkiller yourself

[tacit bronze]

having some issues with performance from my 7900xtx

[heavy seal]

Hi im not able to have the coupon for the event from pubg esport website.

[steel jacinth]

Do you have more information on this? Are you getting any errors or what is the issue?

[steel jacinth]

What kind of performance issues?

[tacit bronze]

Previously it was lots of crashes but more recently lot of micro stutters and fps drop

[steel jacinth]

And that is always the case or is it mostly specific maps, time of day related or something like that? What troubleshooting steps have you tried already?

[heavy seal]

Nope no error just the game wont give me the ticket for the event cause it doesnt show on the game for the event

I tried to go directly on website login too doesnt give me the ticket

[wise totem]

What do you mean it doesn’t show on for the event? Did you visit the website by clicking it through the pick-em tab and you didn’t get the reward?

[south gazelle]

are u using memory overclock? (xmp or similarly)
amd sometime enable "game features" on the painel driver...did u checked if is everything disabled??
always use dx11E

[tacit bronze]

I do have xmp on yeah

[heavy seal]

I went and login true the website and even from the ad still doesn’t give me the coupon

[wise totem]

#💬│general-chat message go through the game

[heavy seal]

I did both

Doesnt work :/

I watched streamer did the same thing doesnt work

[wise totem]

didn't hear anyone say it doesn't work but anything is possible

through game worked fine for all that were asking and didn't know how to access

in that tab only it works

nowhere else

[heavy seal]

Its weird

Thats why im asking cause it seems it doesnt work for me

[simple oxide]

i got a problem.....this game up dates to often

[digital burrow]

Hi everyone, I need some help because I keep getting the error "Windows cannot access the specific device, path, or file ..." I've looked it up on Google and tried, but it didn't help. I also already deleted both PUBG and Steam, but still didn't work. thank guys

[zinc sundial]

Share the error screenshot

[south gazelle]

did u run through the steam painel or steam shortcut??
because you CAN'T run directly the game executable or the shortcut fixed on the taskbar

[clever steppe]

Hi! Can someone help me with this issue? Keeps peaking to 2mb and dropping to 0...

[south gazelle]

try changing the download server on the steam settings

[clever steppe]

yeah, i did it a few times, but didnt work 😦

funny thing is that it only happens with pubg

[south gazelle]

yep
maybe some poor parsing

[compact kayak]

same problem for me

[left epoch]

Having the same problem this morning, how do you change the download server ?

[nocturne ermine]

How do you fix ''failed to initialze steam''?
when launching the game

[slate folio]

same issue with steam for me zzzz

guess i won't be playing pubg

[digital burrow]

here is the error screenchot. I run it in through steam

[primal eagle]

NO POPO

I GOT NO POPO

YEAH

@bold harbor

@urban anchor

@primal eagle

[regal quest]

Try verifying your game files

Often it's a corrupt file

You can verify through the steam launcher

[regal quest]

Did you move the files after install?

[digital burrow]

Nah I didnt do anything

[regal quest]

Run the program as administrator

It's likely that

Find the pubg launcher icon, right click, run as administrator

If you want to do it from steam than launch steam as administrator

[slate folio]

Finally found a solution. Start the download, then turn off wifi or unplug your internet on the console/pc for a few seconds then plug back in.

[south gazelle]

did u fixed?

[digital burrow]

Nope, still error

[south gazelle]

i fixed it years ago..but i do not remember how exactly.

try allowing permission to everything on the folder properties

click on each profile and allow the permissions to all of them

PUBG folder
i forgot to mention

[digital burrow]

Aight thank you I'll try and let you know. Thank you

[digital burrow]

So I just did that and it didn't fix

[regal vapor]

To contact PUBG Support, please submit a ticket at the support site for your platform:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[short kiln]

lmao they still didnt fix the mobile authentication code

i cant recieve it

ks omkm

[somber mortar]

I bought the premium pass and it’s still showing I don’t have it It’s definitely purchased because I can’t buy the premium pass. Says purchased. I’m on Xbox. Any ideas?

[viral prawn]

Discord channel: Ranked call

Its permission is set to Push to Talk, fix that ffs

[worn kernel]

amm, is YoloMouse bannable?

[compact kayak]

well, RIP for the 2 tickets i guess

[chilly rover]

on 5000rtx 1% FPS DROP to 20-50fps| I have same problem 13700k+5070| did tyou fix?

[spare marsh]

Guys, my friend has issues when ending a game, it takes way too long for the game to actually load the lobby, any idea how to fix this? and no it's not because of bad PC

[west zodiac]

can anyone pls help, where to watch for these rewards? twitch doesnt show any

[south gazelle]

install cloudflare warp

[hearty orchid]

has anyone else not been having the team fill actually work the last few days, ive had one maybe 2 actually fill in that time frame

[junior wharf]

I don't get awards for twitch drops

[ornate axle]

You get them later upon update

Can anyone help me out with the twitch drop codes? I’m on console and can’t redeem them through the PNC voting tab since we don’t have that just yet…

@devout mesa

[wanton bane]

Have NA servers been changed again? was getting 40ms yesterday, today ping is nearly 90ms in all matches

[rain ore]

does anyone have a weird red shadow on everything in lobby?

[versed ridge]

Hello my microphone works for everything like discord and other games but it doesn’t work for PUBG. Any advice?

[frozen osprey]

I have the same problem with my microphone

It works for all other games but it doesn't work for PUBG. Need help please

[south gazelle]

@frozen osprey
#🤝│community-troubleshooting message

if it doesnt work....keep reading the messages bellow 'cause one guy and i managed to fix it changing the audio device on the windows settings

[versed ridge]

Hi there. So I was able to figure it out. In the PC settings you have to make your headset microphone the default microphone for the PC. Mine was somehow defaulted to another device which was causing the issue. I made sure to change it and I could talk in game. Thank you!

[south gazelle]

gg man

this is the default way that windows do when you choose the device

FOR YEARS 🤨

@versed ridge
the system change the "communicate" state...not the "default" state
this is something the community is asking to be fixed for years.

i recommend to use Sound Switch & EarTrumpet to get a better control of your audio device

[ornate axle]

Can anyone help me out with the twitch drop codes? I’m on console and can’t redeem them through the PNC voting tab since we don’t have that just yet…

[lofty current]

I think it’s PC only chrisp ☹️ i tried too.

[ornate axle]

No one will reply either from mod team so that doesn’t help lmao

[sharp grotto]

does pubg support vulkan?

[sharp grotto]

Ive seen people use autoclickers for m16 and stuff

are they allowed?

[ornate axle]

No not allowed

People are gonna do it anyway but rules wise no good

[sharp grotto]

yeah at that point they can just use any external cheat and yeah

heard new anticheat update is coming?

[hardy estuary]

Guys I cannot buy G coins on pc coz the payments are not going through.. any idea on what could be the reason and any websites I could purchase them online?

[vapid quiver]

how do i report someone to mods? @devout mesa?

[wise totem]

Send any of the mods a dm

[vapid quiver]

thanks bro

[slim geyser]

Glitch Check it

[normal gust]

why cant I mark enemys in squads?

[wooden fog]

if your using steam then you should be able to add to your steam wallet and then use the money in your steam wallet to buy G Coin

[rugged crag]

am I the only one who cant claim this cause it's bugged?

[upper cargo]

Won big, is 99 really the max or is it 99 max per buy?

[upper cargo]

You can rebuy 99 over and over

[hardy estuary]

I have PUBG on EPIC games. What do I do now?

[compact kayak]

i exchange some esport points for PNC points, it's 15 minutes i wait and no got it 😦

where can i got help ?

[pliant sun]

Hello, I have a problem when I start a game it loads and suddenly it freezes and then it disconnects me and sometimes it gives me a blue screen can you help me please

[steel jacinth]

Have you already checked the "GENERAL CRASHING AND PERFORMANCE GUIDE" here: https://support.pubg.com/hc/en-us ? If so, which of the troubleshooting steps have you attempted?

[ashen grove]

I have the exact same issue on PS5. I’ve reinstalled the game and even cleared up some space on my console. Still the same issue. None of the troubleshooting steps worked.

[ashen grove]

I also just saw something that says Jsonreader (or something) error. What is that!?

[placid atlas]

how to fix cannot change nickname

i checked the username is available

[viral monolith]

You have to select the username changer and right click on it, if that's nor the issue, restart your game.

[inner steppe]

If someone teamkills my friend then try’s to team kill me can I kill them or do I have to let them kill me to avoid being banned

[hardy estuary]

Hi. I have PUBG on EPIC Games. What do I do?

[wise totem]

You let them kill you otherwise you risk getting banned

Unfortunately a team kill is a team kill regatdless of circumstances

[torpid basalt]

someone can help? when i load into the game i get this

i tried reinstalling it 2 times

i tried getting in epic games also not working

<@&1273219191884742716>

[jolly condor]

Pliz Pliz Pliz How do I solve this? I can't take it anymore!

[wise cipher]

Just wanted to point a small bug on the official website, when going on the map overview, on erangel map, georgopol is called school, and where its supposed to be called stalber , its called georgopol

[half pawn]

The game has become unplayable on ps4 is there is anyone who has a fix for the buildings rendering late

[upper lintel]

Hey there, if you are having issues with game connectivity (network lag, unable to connect etc), please check out the troubleshooting guide below

https://support.pubg.com/hc/en-us/articles/900002205766-GENERAL-CONNECTIVITY-GUIDE

[twin pond]

Hello,
Does anyone here commentate on PUBG matches?
I would like to do it in my own language, I have a few questions.

[zenith flint]

I cannot launch the game anymore !! 🤯

[twin pond]

1. Reset PC.
2. Verify integrity of game files on steam
3. Run game

[zenith flint]

No. It still doesn't work... 😢

[twin pond]

Soo, try close all third party apps, wait some time maybe in your location are any server problems if you have high speed internet you can try re install game,

[zenith flint]

I've already re-installed the game.

And I don't have any third-party apps on background.

[twin pond]

Maybe check antivirus or firewall.

[zenith flint]

I don't have any firewall nor antivirus installed on my computer.

[twin pond]

Are u sure?

[zenith flint]

Windows firewall isn't a real firewall.

[twin pond]

Ok.

[wheat cedar]

any redeem code?

[abstract adder]

Hey team, just helping a mate out.
My friend’s account got hacked and used to spam the server, which led to him getting banned. He didn’t do it himself — someone else got access. He’s already changed his password and turned on two-factor authentication, so his account is secure now.

Does anyone know how he can contact a mod or admin to explain and request an unban? He really wants to rejoin and make things right. Any help would be appreciated 🙏

[torpid basalt]

i did everything

nothing worked

[south gazelle]

search how to add things on the "windows exclusion list"

• then you add the gamefolder
• Also add c:\program files\common files\PUBG on the list as well
• check if your "core isolation" is enabled.... disable averything if is on
• go to the battleye folder ( it is inside the same folder of the pubg executable. "tslgame.exe" )
  inside the folder run the uninstall.bat (do not run as admin)
• restart the pc and try to play the game

[torpid basalt]

k

[torpid basalt]

i did everything nothing worked

[rich arrow]

Anyone on right now? I have a question about using a name change card, an need advice

[wise totem]

what's the question?

[rich arrow]

trying to change my name and keeps gatting the prohibited nick message. Is noting offensive or any bad word

[cunning raptor]

Yeah how do i change my username on console

Anyone know how to change the console username

[rich arrow]

is it prohibited to use a blank space character in my name?\

[cunning raptor]

Yes

[wise totem]

can only use stuff like - _

[rich arrow]

😢

ty

[flint pine]

hello, i need help i launched the game but its black screen i tried many times the game doesn't show still its black screen

[rain flame]

Hey folks. I have an issue with this "your client will close in 10 seconds due to anti-cheat process not running correctly". It happens 5 Minutes after i'm joining a game. I've no idea what to do. I already tested:

Reinstall (Fresh Steam/Epic)
Deactivate Firewall/Defender (No other firewall or anti-virus software are installed)
Switched DNS

BEService.exe is running
zksvc.exe is running

Added all the anti-cheat executables manually to windows-defender.

Update: BIOS-Update -> Nothing changed.

I already have > 600hrs playtime, never had an issue like this. Other games are running without any problems. Please let me know what else i can try

[abstract adder]

Hi guys, my friend has gotten banned from this discord server due to his account being hacked.

Is there a way I could contact a mod to ask for his unban?

[zenith flint]

It works now. I've done nothing. Just wait three days.

[twin pond]

@zenith flint told ya

[zenith flint]

I couldn't play with this account for three days. I missed 12 loot boxes ! 🦍

[stuck saddle]

Does anyone know how to text to administrator of this group? I won in "pure cinema" but changed my in game nickname ((

[twin pond]

<@&1273219191884742716> maybe can help

[stuck saddle]

Where do I text?

Is there a special chat

[twin pond]

@tiny bobcat can you help @stuck saddle

[stuck saddle]

Thanks

[fast harness]

hello gamers, UGC mode isn't available for everyone, yet - is it? thanks.

[twin pond]

PUBG partners and esports players, our core creators, and competitive leaders will be able to create sessions first.

[steel jacinth]

You can message any currently online Moderator to have this reviewed but no promises.

[abstract adder]

Thanks a lot, I have actually tried to dm a moderator to request an unban for him.

Small question, your a moderator yourself right. Can you please help me out? 🙏

[steel jacinth]

Have you already tried these steps #🤝│community-troubleshooting message or any other troubleshooting?

[steel jacinth]

You may reach out to our technical support through the website: https://support.pubg.com/hc/en-us

[torpid basalt]

i reached out

[steel jacinth]

You may also reach out through the website for individual support.

[steel jacinth]

Were you able to get in contact with an admin or do you still need help?

[steel jacinth]

They will likely get back to you the next time they are online then! I'll head out in 15min for the day so not sure how helpful I can be right now.

[abstract adder]

That's for the help and info. Have a safe one out there!

[stuck saddle]

Yes, no more help needed, thanks a lot

[steel jacinth]

Glad to hear!

[fiery hull]

Hey all, Ethernet keeps disconnecting and reconnecting when playing PUBG, any idea how to fix it? Have you had this problem?

[sterile elk]

fagget game

[willow cypress]

Trying to purchase some g-coin and the checkout screen keeps closing automatically after 3-4 seconds every time. On epic. Anyone else have this issue before and know how to fix it?

[quiet garnet]

@chilly surge I still haven't received the reward from the #1392533914911903744 event

[topaz crown]

how do i activate em or are they active by default

[gloomy thicket]

Is there a reason I can’t find someone’s name on Abi it doesn’t exist were they banned or name change perhaps?

[twin pond]

They active automatically

[jagged crest]

i have been stuck on the smoke loading screen. I have uninstalled and reinstalled the game. Changed wifi, DNS, IP. Cleared download cache. Deleted app data. Restarted. Still the same. I couldnt get past the smoke loading screen

[sly zinc]

use a vpn

[south gazelle]

do ur ISP provide a ipv6 connection? if yes....try disabling!

otherwise try to fix with "cloudflare warp"
its like a vpn but the tunneling is sent to a nearest server...that makes the ping almost the same

[jagged crest]

I tried that too and didnt work

[jagged crest]

I tried on a hotspot and on wifi... i also tried cloud fare warp and did not work too

[patent wind]

Hello sorry if I'm in the wrong place, I have a weird bug since yesterday, the game sound just disappears for like .3-.5s and that 3-5 times in a row, randomly. Anyone experiences this and/or have a fix ? (Only pubg, I tried with youtube in background and yt wasnt muted)

[jolly sky]

not just you, this is how broken the game is currently

gunshots regularly do not play audio in a timely manner and cut off prematurely. footsteps are incorrectly playing material type and volume if they play at all.

[eager mural]

i got stucked here, how do i go out

right now, its urgent

ok then im dead

[south gazelle]

oh really?
since you said hotspot...do the internet share from your smartphone using the mobile data.
in that way you will use diferrent isp connection...if it work...means theres something wrong...if still not working...theres something on your system or the game 🤔

[honest dagger]

https://cdn.discordapp.com/attachments/1266059781731254294/1399097159001047071/image.png?ex=688c5f84&is=688b0e04&hm=79c0b43e5a13f58919536970e8fcf0c68a460749988ee3524320df8a2e48f015& day 1 i get ban but the funny thing is i not play the game

day 2

again

day 3 again ban

wtf is this fuking bs

after 28 i never start the fu game

o.0

any mod hare to help me

i dont care about the game i care about the my fu steam account

why the f i get ban again ?

[twin pond]

Anyone on eu have lags today?

[honest dagger]

anyone of the mods pm pls to fix this problem the support on email side is so bad

[peak stream]

that means next time you hack, you get perma banned.

[livid verge]

So is there no support here at all? I won the June bonus mission but I guess I'm never getting the rewards for it

[vivid garnet]

does anyone know how to see a krafton id that is linked to twitch account
the problem is i dont get drops from twitch
if i connect twitch from krafton website then it says error other id is linked on krafton. But on twitch it links some id which i have no clue about.
I contacted krafton like 5 times but conversations end on me writing further explanation and 0 reply

also they recommended relinling steam account but i cant because 365 day delay

[slow girder]

Hi, Anyone can help me understand why ace32 demon level 2 skin is not showing the kill count on the gun?

Also i have m24 skin got from hideout, that is also not showing kill count even i have kill 4 enemies same with aces i have kill 24 kills

[steel jacinth]

We're always happy to help. I do not see any prior communication from you on this though. You're welcome to reach out to any of the Mods here so we can look into this for you. I don't see you pinged in the winner announcement #1382420180885442560 message unless I'm blind though 🤔

[wise totem]

should be able to see what twitch account you have linked, yes

just check on the krafton website

https://accounts.krafton.com/

[vivid garnet]

...

i know that twitch is linked to something

the problem is that some krafton id is linked to my twitch

on krafton website it does not show twitch linked because for some reason other ID links to my twitch when i link it

[wise totem]

That’s odd

I’m sure you’d have to confirm and log in to link something

[vivid garnet]

yeah i have no idea what to do

[vivid garnet]

ok so i found someones problem with oncehuman
turns out they had multiple emails

I tried to sign in with my other mail into krafton, didnt work so i reset password. Then i login and see that i have discord and twitch connected. I unlinked and now linked to my new account, now it works
thats why my name was blackeagleyt#0002 😭
thank you

sad that i cant get any drops anymore (

[hardy estuary]

I want to purchase the 510 G coins but the payments are not going through. I play PUBG through EPIC and even EPIC's store payments are not supported. I do not know why this is happening. Does anyone know what to do?

[vivid garnet]

nevermind i got all drops ❤️

[scenic nimbus]

Idk where to report a bug.
But the item leopard summer bikini doesn't seem want to work~

[regal vapor]

To contact PUBG Support, please submit a ticket at the support site for your platform:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[soft oxide]

@scenic nimbus report through these links ^

[edgy void]

Hi @mods, I have no clue why I got banned on dc and had to contact developers, even it was probably mistaken or something out of my knowledge with discord setting/rules, when it happen to someone how can we contact discord moderators? I did not found any option when it’s separated outside official support and we are not allowed to contact any moderator if we are outside the dc server, is there some possibility to get outside ticket or direct contact on admins via tickets?

And thank you for unban. 🫶

[wary canopy]

One message removed from a suspended account.

[livid verge]

sent you a dm

[broken palm]

my game crashed last night, and now whenever i want to launch PUBG it takes like 5 years and uses 98% of my CPU to launch any ideas why?

[cinder widget]

i cant get my game to load.
no info
i have tried reinstalling the game
uninstalling and .net 3.5
and letting it reinstalling
also have given all the game exes admin rights

I just bought the laptop, no other games having issues. have reinstalled the os from scratch as well.

NVIDIA system information report created on: 08/03/2025 22:13:05
NVIDIA App version: 11.0.4.526
Operating system: Microsoft Windows 11 Pro, Version 10.0.26100
DirectX runtime version: DirectX 12
Driver: Game Ready Driver - 580.88 - Thu Jul 31, 2025
CPU: Intel(R) Core(TM) Ultra 9 185H
RAM: 16.0 GB
Storage: SSD - 953.9 GB

Graphics card
GPU processor: NVIDIA GeForce RTX 4070 Laptop GPU
Direct3D feature level: 12_1
CUDA cores: 4608
Graphics clock: 1605 MHz
Max-Q technologies: Gen-5
Dynamic Boost: Yes
WhisperMode: Yes
Advanced Optimus: Yes
Maximum graphics power: 115 W
Memory data rate: 16.00 Gbps
Memory interface: 128-bit
Memory bandwidth: 256.032 GB/s
Total available graphics memory: 16082 MB
Dedicated video memory: 8188 MB GDDR6
System video memory: 0 MB
Shared system memory: 7894 MB
Video BIOS version: 95.06.31.00.a2
IRQ: Not used
Bus: PCI Express x8 Gen4
Device ID: 10DE 2860 1C631043
Part number: 3757 0010

any suggestions?

i also turned this of as a youtube video suggested

[south gazelle]

search how to add things on the "windows exception list"
and wht about the overlay?? maybe some overlay is causing this issue!
discord
msi afterburner
windows xbx
steam
any other software u installed

[cosmic belfry]

sanhok bugged textured when u rotate camera.. and also getting lag at random points in game .. multiple friends told be about this and it happens very often

[fast harness]

Hello Gamers,
sorry for this one.. how to set the yellow start/stop bars in replays to be exported.. marking the export section?

I did it in the past but don't manage to move those these days anymore.

Thanks

GGs

[quiet garnet]

Same issue for me, I won the #1392533978388369529 event and never got my prize. I’ve tried messaging here and DMing @young yacht and @chilly surge (doesn’t have his DMs on)

[faint prairie]

I adjust my reticle on a 4x scope to make it easier for me to aim but every time i mark something it goes back to default. is this keybind shenanigans or is this a bug?

[eternal bough]

keybindings

[faint prairie]

what keybind should i change

[young yacht]

Congrtz on Winning! Winnings will be awarded don't worry, They can sometimes take a short while to arrive in your account 🙂

[quiet garnet]

I’ll give it more time then. Thank you for the response.
Not trying to be a pest about it. Was just going off what the timeline that was stated.

[worldly wyvern]

Hey guys got a random problem where my pc just resets sometimes when im in a game i play on low settings and it also happens on high settings
Gpu : 4080 super
Cpu : i7 13700k
Not sure what's causing this problem it doesn't happen in any other game

[eternal bough]

this

[faint prairie]

Amazing thanks

[distant isle]

now what?

[distant quarry]

anybody knows how to fix this one?

[south gazelle]

• disable ipv6 (if you have a connection active)
• press win+R e type this %localappdata%\tslgame\saved delete the "cocache" folder.
• open cmd or powershell as admin and type this command:
  ipconfig /flushdns

TRY TO RUN THE GAME
IF THE SCREENSMOKE STILL...

• install cloudflare warp
  open the painel that is located near the windows clock and make sure the connection is in "PRIVATE".
• then try to run the game again

[analog venture]

anyone else having trouble loading pubg?????

i keep getting crash message\

[weary adder]

Hello my in-game mic isnt working

I press t but it doesn't work

[acoustic oxide]

need 50 item aespa 🙂

[tropic thistle]

Sar meri id ban Hui Hai sar maine koi hack nahin lagaya hua tha sar please meri madad karo sar padhaai ki Kasam bolo maine koi hak nahin lagaya hua tha id 55567064447

[south gazelle]

follow this conversation #🤝│community-troubleshooting message

theres something on the pinned messages too

[weary adder]

I'll try once im on my pc

[twin pond]

FPS issues
I've been having FPS issues for some time now.
Everything is set to low +dx11e.
Fresh Win 11 system.
RTX3070
32GB RAM
i5 12400f
temps max 59 deegres

On the training map, depending on the location, 130-300 fps.
Erangel FPP, ~80-140 fps, terrible frame jumps in random situations.

Is it a problem with an update or my PC?
In another game all work good.

[grim quartz]

pls fix bugging in stairs my friend bugged

[grim quartz]

my friend pov

[agile rose]

is there a way to mute in options the music on stage in prelobby? I streamed it on twitch and normally I do ctrl M to mute it but i was away fromt he comp for a moment and then it alerted my in my vod later that it removed the music / other sound from the video.

[clever cradle]

anyone know why other applications go black after i load up PubG ? Please help me

i load up PubG or any game and every other application such as discord goes black

[hard mortar]

hey can someone please help

i cant get on pubg again today

it was working fine yesterday

now i get an error the servers are too busy please try again later

i waited all day its still not letting me play 🙁

[fickle kindle]

I can

[hard mortar]

hi

[fickle kindle]

Good

[hard mortar]

the error went away yesterday now its back

[fickle kindle]

Yes

Do you want to play

[hard mortar]

ofcourse

[fickle kindle]

Let me send you my ID

My ID for pubg is here 52233685393

[hard mortar]

bro?

i ask for help

i cant connect to servers

[light knot]

I need help for PS4 sensitivity

[tropic furnace]

Hello all! My mic isnt working in game, I checked the in-game voip isnt muted...Any help? It worked yesterday...

[south gazelle]

#🤝│community-troubleshooting message

[tropic furnace]

Its fixed now, thx. My webcamera`s mic was selected automatically for some reason for my primary audio output, discord messed it up for me in PUBG.

[south gazelle]

blame microsoft for this.
gg man! 🫡

[tough dust]

Hii! I'm newbie here, is there anyone who knows why am i facing these issues?

(1)
Every match that i play this issue would come around 7-10 minutes after i landed (i guess?). My game screen would freeze and kinda laggy for almost a minute and then things would go normal again until the next match it would be the same issues again. At the moment i can control back, it says that things like network or something like that but my wifi ping always <20ms.

(2)
After the match was done i always took a long time to load the results and go back to the lobby again. Sometimes I'll just restart the lobby.

I'm playing on an asus tuf gaming a15 model FA506N-FRHN666W, idk maybe my 8GB RAM wasn't good enough or what you guys think?

[south gazelle]

for a quick test...
try this
#🤝│community-troubleshooting message

[vivid garnet]

you earned 0 subscribers since last i checked your channel 😭

[hushed kiln]

hi does anyone know how to remove the ranked badge next to the name? its just that it shows even in unranked main lobby and its kinda bothering me
(dont care about the rank its just that big circle being kinda in the way)

for ranked mode id understand u get to see this but its just kinda bugging me while i rarely play ranked

[cloud saffron]

click the rank or where the item is for play points

and click rank tier rewards

at the bottom you'll find show ranked tier in lobby

[hushed kiln]

@cloud saffron great ty! altho there still is the circle do u know if u can completely remove it?

[cloud saffron]

nah

that u cant remove iirc

[hushed kiln]

wait

i quit the game and im back in now its not there

[cloud saffron]

oh cool

[hushed kiln]

not even when i go ranked tab

[cloud saffron]

ig that's even better

[hushed kiln]

well tyvm 😂

its wat i wanted so xd

[rain tiger]

what's that

[humble spruce]

im having some performance issues, im not getting a lot of fps and im getting random fps drops when i enter fight or just randomly (it can also happend when i hit something with car but thats more of a game freeze for some reason) i have rx6600 and ryzen 5 5600x ive tried a lot of things and still im getting those fps drops when i should be playing the game in 200+ fps

[cloud saffron]

ur video brokey

[rain tiger]

loady loady - then looky looky

[gentle quail]

Why is the self service website not opening

[visual prairie]

map

[wise totem]

Maintenance but looks like they’re trying to stop usage altogether.

Just do it through support

[regal vapor]

To contact PUBG Support, please submit a ticket at the support site for your platform:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[hushed kiln]

for me its just a frozen video

[rain tiger]

@hushed kiln nono. shows blinking window during replay. no mouse cursor to see replaying the same spot over and over again

[deep glacier]

I started playing PUBG again a week ago and today noticed some unknown performance issues. Is anyone aware of this?

[steel jacinth]

Some further explanation might help here.

[deep glacier]

FPS drops even in the middle of the map without opponents, from up to 50 FPS. So the drop

Nothing has been changed on the system side... I have a 3070ti and an R7 5800x.

[humble spruce]

ive been having the same issue but people here dont really care so good luck

[deep glacier]

i hope for a fix on wednesday

[thorny cipher]

hey, i got a message when i first started the game says to turn off any other anti cheat, which in this case i have vangaurd for league of legends, should i disabled or i will get banned ? because its going to be annoying to be having to restart my pc every time i want to play either games.

[proper basin]

hi guys how can i fix this ?

[south gazelle]

welcome where the brands control your pc 🎉

and yes....you need to disable vanguard to avoid conflic
btw...CONFLICT because vanguard do dangerous things on the ring0 ..and this makes others AC conflict or lost control.

hope microsoft disable the kernel level access soon 🙏

[south gazelle]

read above!
any other ac can conflict with it (the kernel ones)
could be the vanguard or javelin from EA or Ricochet from COD

[thorny cipher]

that disgusting, like are they fighting each other on my pc or its really making a conflict between the ac's ? i also heard that BF6 refuses to launch with vanguard as well.

[south gazelle]

anything inside the kernel can do ANYTHING.
you players or the system (windows/linux) can't know what they are doing in there!
so you just trust that they are just "fighting against cheats" and nothing else. WHO KNOWS 👀

the way vanguard control things in there is not "compatible" with other AC
so to avoid issues
they prefer to avoid both running in the same time.

[gentle quail]

Is this a new bug where the gun attachments get reset in every arcade match?

[small tiger]

Can you pls include in the AC message WHICH services i need to kill?

[ashen comet]

just curious what is max distance jumping in pubg?

[final cape]

@tiny bobcat <@&1273219191884742716> been trying this out for an hour,restarted everything all us still same bug

also our friends not in our team facing same trouble

[void rampart]

Sind halt leider nicht clever genug um sowas da anzuzeigen.

[small tiger]

die müssen ja merken, dass da was läuft - und dieses "was" müsste man ja nur hinschreiben....

[wise totem]

guys please use english :)

[graceful pond]

My game keeps getting stuck on black screen after launching and I just turned off core isolation and it didn’t do nothing can someone please help

[south gazelle]

core isolation helpps with performance.

this issues is fixed with cloudflare warp
on the pinned msg theres a tuto how to do it properly

[graceful pond]

I downloaded wrap and tried to use it while loading in the game and it did the exact same thing as last time just freeze at black screen @south gazelle

[south gazelle]

did u try the basics? reinstall, restart, delete some game related folders...etc.
this new update brings new anticheat, maybe is the reason

[graceful pond]

I uninstalled I’m installing it now on epic games launcher seeing if that might fix it at all, I did delete it once before on steam and that did not fix the problem

[south gazelle]

well...i dont think will change
but give a try 🫡
hope you get a fix soon

[icy python]

any1 have fps drops? Before update i had ~180-200fps. Now i have ~80-120 fps

[mystic thunder]

i have a problem with the game... today when i came in the game i got a notification which sayd i got rewards from previous rank and when i went to check them there was no rewards

[manic aurora]

why does it show me as level 1? i was 499 yesterday

[eternal sonnet]

what skin do i need to have to craft it?

[stark sierra]

How do I get g-coin from yesterday's stream? Did not receive a whisper yesterday or this morning.

[vivid garnet]

you need the car?

you need this

you got this

[eternal sonnet]

ohhhh

ok

[wise totem]

For the yellow paint you actually need the expensive one

[vivid garnet]

actually im not 100% sure
you may need edition speciale one