velvet cloakBOT
Please only ping the @Moderator role in case of emergencies (i.e., raids, troll accounts, scam or bot accounts). Misuse of this ping may result in disciplinary action.
Further Assistance:
appeals@artfight.zendesk.com (used for: on-site ban appeals, in-server ban appeals, channel-specific ban appeals).support@artfight.zendesk.com (used for: username recovery, email recovery, email verification issues, general questions & more).
1) Determine what type of Staff Member to get in contact with:
- When to Contact a Chat Moderator?
- When to Contact a Site Moderator?
- When to Contact a Higher Up?
- When to submit a User Report?
Note: Unless specified in their introductions ( #meet-the-devs ), Art Fight’s developers seldom need to be contacted directly. For known bugs, please view #af-bugs.
- Have you found an unreported bug? Please fill out our Bug Report Form with a detailed explanation and relevant screenshots of the issue.
2) Look at Staff Members' intros in #meet-the-chat-mods / #meet-the-site-mods / #meet-the-higherups to determine who would be able to help you with your issue & what filters they are comfortable helping you with.
- Ask before sending any content that may or does require a filter, and make use of Discord’s spoiler feature with a content warning before sending such content
3) Determine the Staff Member’s availability
4) Please only contact one moderator at a time regarding a question or concern, and allow ample time for a response. Contacting several moderators in a short time frame is punishable under Chat Rule #1.1. Haven’t received a response? Please refer to:
5) We understand that certain situations or issues can be distressing, but we ask that you treat our staff civilly. During periods of high activity, staff may be busy with several users at once, so we kindly ask that you approach us with patience. Harassment of our staff team is punishable under Chat Rule #1.2.
Chat Moderators can help you with:
- General Art Fight questions
- General Minigames questions
- Questions regarding the Discord server, including rule and punishment (warnings or mutes) clarifications
- Issues with account verification in the Art Fight Discord
- Chat-related issues, such as rule breaks
- Contributor / VIP roles in the Art Fight Discord server (send proof of Contribution History)
- Filtering questions for the Art Fight Discord server or website (make sure the staff member is comfortable answering questions regarding the filter you’re unsure of by checking their intro in #meet-the-chat-mods)
- Rating questions for attacks
- Username recovery on the Art Fight website
Do NOT contact a Chat Moderator for:
- Casual conversation, unless otherwise specified in the Staff Member’s introduction
- Appeals for server or site punishments (excluding appeals involving hacked Discord accounts). Instead, please send an email to
appeals@artfight.zendesk.com- Clarification regarding warnings received / actions taken on your account on the Art Fight website
- VIP+ symbol changes on the Art Fight website
- Missing achievements on the Art Fight website
- Filing ban appeals
If you’re contacting a Site Moderator regarding rule-breaking content on the site, please make sure to use the on-site report feature before contacting a moderator through Discord messages.
Do NOT contact a Site Moderator to bump a report on the Art Fight website, unless it pertains to:
- A user or content that could be dangerous to yourself or the community
- Personal discomfort regarding attacks or comments made on your account
Site Moderators can help you with:
- General Art Fight questions
- Filtering questions for the Art Fight website (make sure the staff member is comfortable answering questions regarding the filter you’re unsure of by checking their intro in #meet-the-site-mods)
- Rating questions for attacks
- Username recovery on the Art Fight website
- Small username changes on the Art Fight website
- Clarification regarding warnings received on the Art Fight website
- Clarification regarding warnings received / actions taken on your account on the Art Fight website
- VIP+ Symbol Changes on the Art Fight website
- Missing achievements on the Art Fight website
- Issues with the Art Fight website
Do NOT contact a Site Moderator for:
- Casual conversation, unless otherwise specified in the Staff Member’s introduction
- Appeals for server or site punishments (excluding appeals involving hacked Discord accounts). Instead, please send an email to
appeals@artfight.zendesk.com- Clarification regarding warnings received / actions taken on your account on the Art Fight Discord server
- Clarifications regarding rules on the Art Fight Discord server
- Contributor / VIP roles in the Art Fight Discord server
Do not contact a higher-up via Discord DMs or their personal Art Fight account unless directed to by another member of staff. Please reach out to https://artfight.net/~admin through direct message.
Higher-Ups can help you with:
- Concerns about staff behavior or actions
- Contribution rewards (e.g., banner art)
- Art Fight website-related emergencies/concerns
- Business inquiries
Do NOT contact a Higher-Up for:
- Filing ban appeals. Instead, please send an email to
appeals@artfight.zendesk.com- Any questions that could be handled by a Chat or Site Moderator:
- Casual conversation, unless otherwise specified in the Staff Member’s introduction
If you find rule-breaking content on the Art Fight website, you should file a report on the website. The following behaviors are reportable offenses:
- You can report users for: harassment, Terms of Service violations, constant incorrect rating, disallowed profile content, eyestrain / seizure-inducing imagery. You can also report off-site behavior if the user in question poses a danger to our community. Please provide screenshots and proof if you’re reporting off-site behavior
- You can report attacks for: improper filters, plagiarism, seizure-inducing / flashing image, harassment, prohibited explicit content, illegal content, AI-generated imagery, user permissions violated
- You can report characters for: improper filters, improper crediting, plagiarism, seizure-inducing / flashing image, harassment, prohibited explicit content, illegal content, AI-generated imagery
Do NOT contact a Site Moderator to bump a report on the Art Fight website, unless it pertains to:
- A user or content that could be dangerous to yourself or the community
- Personal discomfort regarding attacks or comments made on your account
- Make sure you have already filed an on-site report
- If you’re contacting a Site Moderator to bump a report, please ensure that you have already filed an on-site report that links all the necessary evidence
What is the User Report feature?
The User Report feature allows users to report other server members to staff without the need to approach a staff member directly. This feature is only for misconduct in the Art Fight Discord server. Reports pertaining to the website must be filed on-site.
What you can report with the User Report feature:
Please keep in mind that the User Report system does not allow communication between users and moderators beyond set bot messages. Examples of things you can report include, but are not limited to:
- Unfiltered content
- Harassment
- Uncomfortable commentary
- Spam
- Minigames issues (such as overdue claims), etc.
How to use the User Report feature:
- Find a channel that you are able to type in and type
/report. It is important that you include the slash - this is how Discord recognizes your input as a bot command.- You will not be shown as typing to others when using slash commands, nor will other users see that you’ve sent the command.
- For a more detailed guide, please refer to our Sapphire User Report Guide.
Do NOT use the User Report feature to report:
- Urgent matters or emergencies that require immediate attention. These should be reported directly to Chat Moderators using direct messages, pinging individual moderators, or pinging the Moderator role. This includes, but is not limited to:
- Scam messages or ongoing arguments
- Trolls
- Situations where a member may pose a danger to the community
- Anything that you feel would need discussion with staff shouldn’t be sent through this system. The User Report system does not allow staff-to-user communication beyond set bot messages.
- Do NOT use the User Report system to ask for filter or ratings help. We cannot use the bot to communicate with you this way.
- Reports about rule-breaking content or behavior on the Art Fight website should be made using the on-site report feature. Site Moderators cannot view reports filed through the server. Refer to:
When to use the
@Moderatorping:
- Ongoing disagreements between users and/or general hostility
- Hateful content or imagery in violation of Chat Rule #4 (homophobia, racism, xenophobia, etc.) and explicit NSFW content of any form
- Trolls, raids, and other emergencies (server and site)
Do not use the moderator role ping unless it’s an emergency. Misuse of the
@moderatorrole may result in disciplinary action.
- Appeals Email:
appeals@artfight.zendesk.com(used for: on-site ban appeals, in-server ban appeals, channel-specific ban appeals)- Support Email:
support@artfight.zendesk.com(used for: username recovery, email recovery, email verification issues, general questions & more)- User Reports: allows users to report other server members to staff without the need to approach a staff member directly. These are not meant for urgent issues or emergencies. Please refer to:
Do not Disturb status on Discord might not mean a staff member is unavailable. Similarly, an Online Discord status might not mean a staff member is available. To determine a Staff Member’s availability:
- Look at the staff member’s Discord status text, Art Fight profile description, or introduction to see their time zones and availability
- Introductions are available in: #meet-the-chat-mods #meet-the-site-mods #meet-the-higherups
Our staff is entirely made up of volunteers. This means we do moderating work outside of our real-life responsibilities. In addition, we are a small team who gets hundreds of messages from different members of the community. Please be patient while waiting for a response
- We do not reassess cases that have been closed for insufficient evidence. If you feel this is an error, you may reach out to the admin account on site. If you have new evidence that may impact the contents of your prior report, please file a new report and staff will handle it accordingly.
If you have been unable to get a response from a staff member, please make sure you go through the following steps:
- If you have messaged a staff member and have not received a response in 24 hours, you may send a follow-up message to the original moderator you contacted
- If you haven’t received a response 12 hours after the follow-up, you may reach out to another staff member. When doing so, please:
- Let the previous moderator know if you've contacted a new moderator
- Let the new moderator know you waited the appropriate time listed above with evidence
Failure to abide by these guidelines will result in disciplinary action under Chat Rule 1.1.
Concerns with staff conduct must be filed through the on-site admin account
You may reach out to the admin account if:
- You feel a member of staff has acted unfairly
- You feel a situation was not handled appropriately
Reports regarding staff conduct must include:
- Clear identification of those involved
- Screenshots of the discussion between yourself and the member of staff in question
- We will not accept reports of staff misconduct that cannot be validated with evidence
- An explanation of the issue encountered
Email:
support@artfight.zendesk.com
- If you are unable to log in due to forgetting your email or password, please contact the above email. Provide as much information as possible, including possible email addresses or usernames that you may have used. However, please do not share your password with us; Art Fight staff will never require your password to help you recover your account.
- Alternatively, you can ask for username recovery help on our Discord Server by contacting someone in #meet-the-site-mods or #meet-the-chat-mods
Email:
merch@artfight.net
- If you have a question about an order or a general inquiry regarding our merchandise, please contact the email above.
Email:
art@artfight.net
- If you believe content on our site violates your copyright, please contact us at the above email to report the issue and initiate the DMCA takedown process.
We have on-site resources designed to help you make sure all content you upload is properly filtered. Please see the on-site guides for each type of filtering if you’re unsure if your work needs a filter.
Note, most of these pages contain visual examples of the content in question behind spoiler tags. View at your own discretion.
Still have questions? Refer to:
We have on-site resources designed to aid in rating attacks appropriately. Please see the on-site guides for advice on how to rate your artworks.
Still have questions? Refer to:
Please read this channel in full before reaching out to a moderator.
