#Error message: "double-check you're using the Steam account you usually play on and try again"

21 messages · Page 1 of 1 (latest)

tacit dock
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Hey just curious if anyone could help out with this issue.

So I'm trying to play Star Wars: The Old Republic on my Steam Deck (basically through my Steam Account) and keep receiving the error message "We can't log you in. Please double-check you're using the Steam account you usually play on and try again." Yet, when I log in on the official website to unlink any Steam account associated with the game using BioWare’s ‘Steam Unlink’ function, I receive the message, “There is no Steam account linked to your Star Wars™: The Old Republic account.”

I called EA/Bioware/SWTOR directly but was told that they are unable to identify what account is already associated with my Steam account as they do not have any data from Steam. Curiously enough, game works just fine if I boot into Windows 10 on my Steam Deck via microSD card and download and play it on there, though I can't figure out how to get SWICD to work so I'm unable to use the Steam Deck itself as a controller.

Does anyone know if there is any way to check which Steam account is being associated with SWTOR so that I can find it and remove it? I'd legitimately get back into playing this game on a regular basis if I could use the Steam Deck, but even trying to make a new SWTOR account doesn't help resolve the issue at all...

chrome kayak
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UPDATING THIS... now that I am at my desk... if you log into your SWTOR account you can see which steam account is linked to it. by clicking on the steam unlink tab. It gives user name and shows your current steam profile photo.... if you have more than one steam account or SWTOR account you may have to check more than one but to narrow it down, IF you can log in via steam on a computer with the account it should be the linked one, it also should be same email for both.

outer grail
chrome kayak
outer grail
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They were completely useless.

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All they repeated was "You must have another account linked" when he has only used the one account

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So idk

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Chalked

orchid shard
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Press the [Windows] Key + [R] at the same time

Copy the following in to the text box and press ok

%localappdata%\swtor\swtor\settings

Look for Displayname_account.ini files. if he used another swtor account on that computer it will be listed there

orchid shard
outer grail
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Thank you

outer grail
outer grail
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@fading cobalt

outer grail
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Idk it doesn’t work for him

orchid shard
outer grail
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Yeah

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Idk we just changed it

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Like the steam

orchid shard