log in with name and password, leave the security key empty, it will go to another screen that asks for the key but also gives you a way to indicate you do not have access to it to resolve the trouble
#I cannot go to the site and remove the authenticator
outer shadow
I can't because it says LOGIN FAILED
haughty palm
then either your name or password is not correct if both are right you get this screen
outer shadow
I made the requests, the login and password are correct, but when I click login, it says LOGIN FAILED and it's been like this for a week
If I provide my login and password so that one of you tries to log in to the site and disable the authenticator
haughty palm
That is a VERY VERY bad idea you should never give your password and user name to anyone and disabling it woudl require more info than that
outer shadow
I don't see any possibilities anymore
haughty palm
The best thing you can do it contact support through the site there is a contact us link at the bottom of that main page with details on how