subscription issue | SWTOR | Page 1

ebon nebula Apr 20, 2023, 3:02 AM

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i've been a subscriber for 2 years i believe but somehow my account got bumpt to preferred status even though i haven't cancelled or have an old card. I don't know if there is a glitch in the system cause everything is working fine on my end except for the status change from subscriber to preferred.

sand coral Apr 20, 2023, 3:26 AM

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Everything is working fine as in you've confirmed you were charged for the subscription and the subscription shows as having been proceed on swtor.com and/or steam?

ebon nebula Apr 20, 2023, 3:30 AM

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My card has been charged but my status was lowered to preferred. It also happened last April

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without warning

sand coral Apr 20, 2023, 3:33 AM

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What subscription plan are you on, and you've confirmed it's been accepted on the swtor/steam side of things? If it does show as processed or completed, you'll have to reach out to Bioware.

ebon nebula Apr 20, 2023, 3:39 AM

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I'am on the $14.99 plan. Paid every month and next payment not due til the 20th

sand coral Apr 20, 2023, 3:42 AM

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So your card was billed within the last 30 days; and you've gone down to preffered and it shows the next billing date? In that case it sounds like a bug and you should reach out to Bioware.

ebon nebula Apr 20, 2023, 3:43 AM

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how? i just get a discussion page

hearty loomBOT Apr 20, 2023, 3:44 AM

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The One and Only Ladalum

FAQ: Game Support

Do you need to contact the support team for the game? Here's how:

In-Game (Subscribers & Non-Subscribers)
If you need to report a bug, you can type /bug in-game.

In-Game (Subscribers Only)
Click on the question mark icon on the main menu, or press Ctrl + /.
Click on 'Create Ticket,' then follow the on-screen instructions to provide details and submit your ticket.

Phone
The following numbers are available for all players with an account but may only assist with account, billing, or technical issues and will be unable to assist with in-game issues.
• USA: 1-855-345-2186 (Mon-Sat, 15:00 UTC - 00:00 UTC)
• UK: +44 0208 1969 890 (Mon-Sat, 15.00 UTC - 00.00 UTC)
• GE: +49 0221 8282 9212 (Mon-Sat 10:00 UTC - 19:00 UTC)
• FR: +33 04 81 68 10 51 (Mon-Sat 10:00 UTC - 19:00 UTC)

For a complete list of phone numbers for all countries, click here.

E-Mail (Subscribers & Non-Subscribers)
You may e-mail the support team at:
[email protected]

Web (Subscribers & Non-Subscribers)
EA Support Site

The staff team present in this server does not consist of BioWare employees. Do not contact us via the bot regarding game issues.

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#subscription issue