Go to the forums and make a post about your issue.
#swtor getting stuck on first loading screen
stoic widget
abstract lintel
could be that your pc is not strong enough to play swtor many people I know with low end computers or laptops crash constantly playing this game. could also be many other minor things like it download correctly etc so yee make a forum post and see what can be done
cerulean wren
@robust radish press alt + enter keys a few times on the loading screen