payment failed, but I still got the subscription. | SWTOR | Page 1

atomic zodiac Nov 23, 2022, 3:33 AM

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So a month ago I was trying to subscribe to SWTOR, it kept failing so I gave up and decided to just play the game, when I logged in however it says that I'm subscribed. I checked my bank and no money was taken. I checked the swtor website and couldn't find any subscription plan even though it says that I'm subscribed in the website and in game. I shrugged it off thinking that they'll probably charge me next month. Well, a month came by, I'm still subscribed and no money was taken. There's also no warning or anything. What's going on here ? Can I get banned for this ? How do I fix this ?

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I can't cancel the 'subscription' either because swtor doesn't seem to detect this 'subscription' while at the same time also gives me the subscription and its perks ? How can something like even happen lmao

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<@&736253771776131083> please enlighten me. I don't know if I'm in trouble or not.

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Payment failed but Subscribed. https://forums.swtor.com/topic/906436-payment-failed-but-subscribed/

SWTOR | Forums

Payment failed but Subscribed.

So when I tried paying for the 30 days subscription, I went through the process and all but in the end, an error has occured. After that, I went back to my game to play, but as I selected the server, a notification appeared "You are now a Subscriber!" (and im like WAT) but it says on my payment h...

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This happened to someone else, but I found no solution.

steel nimbus Nov 23, 2022, 3:45 AM

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technically they did provide a solution; creating a ticket

atomic zodiac Nov 23, 2022, 3:46 AM

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steel nimbus technically they did provide a solution; creating a ticket

I did yeah, but they CS hasn't responded to me yet. I wanna know if any1 here has had the problem before and how did they solve it.

steel nimbus Nov 23, 2022, 3:47 AM

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how recent did you send in the ticket?

atomic zodiac Nov 23, 2022, 3:54 AM

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steel nimbus how recent did you send in the ticket?

Like an hour ago. I just wanna post this here while I wait hehe

steel nimbus Nov 23, 2022, 3:54 AM

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lol

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i'd just say wait it out then, honestly

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for their reply i mean

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waiting out the sub to see if it keeps recurring lol

atomic zodiac Nov 23, 2022, 3:55 AM

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Well I heard tickets have a rep for not being too helpful so just I case, I decided to post here.

atomic zodiac Nov 23, 2022, 3:56 AM

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steel nimbus waiting out the sub to see if it keeps recurring lol

I does, I mentioned that I tried the payment a month ago.

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I shrugged it off cause I thought they'd charge me this month. I should've been charged 3 days ago.

steel nimbus Nov 23, 2022, 3:57 AM

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they can be helpful; they're human tho, and aren't always aware of certain things about the game
so sometimes folks will come looking for answers and the person they got into contact with just wasn't the best for that

steel nimbus Nov 23, 2022, 3:58 AM

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atomic zodiac I does, I mentioned that I tried the payment a month ago.

but to keep recurring, longer than just that month

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okno lol

floral ruin Nov 23, 2022, 4:02 AM

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I would make a ticket, explain everything in detail, and make sure they know you're not doing anything on purpose. It seems like a payment or registry bug, and an actual pair of eyes from swtor support is ususally able to fix stuff like that. They can add/remove subscription time manually, reset timers, flush a bugged registry, etc. So if you already made a ticket then I'd just wait, I'm sure it'll be fine

gloomy furnace Nov 27, 2022, 3:25 AM

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Just need your swtor account/displayname

#payment failed, but I still got the subscription.