no one can help you, you need to do a ticket and be patient
#Why will rec room not help me
astral vine
late acorn
Hey so sorry to hear this,
Open a ticket and make sure you add as many details as you can to the description so they can help you to the best of their ability. 
mellow quail
Also check your spam folder
The tickets might be seen as spam
And if you have a zendesk account you can view previous tickets with responses
late acorn
It takes 3-5 business days to get a response, keep in mind they have a lot of tickets to go over.