#Time out?
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Hi @vocal arch. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
It depends on the type of timeout/suspension you're experiencing:
Account Ban (Login Suspended)
If your account has been banned, you won't be able to log in until the suspension expires. You should have received an email from VRChat's Trust & Safety team explaining the reason and duration of the ban. [Bans]
To appeal, you can submit a moderation ticket on VRChat's Help Desk.
Suspended/AFK Timeout (In-Game)
If you were suspended mid-session (e.g., by taking off your headset on Quest/Pico/XR Elite, or minimizing the app on Android), the timeout before you're disconnected is:
- 3 minutes for non-master players
- 1 minute for the network master
Could you clarify what kind of timeout you're experiencing? That would help narrow down the answer further.
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@vocal arch Kapa.ai is still learning and improving, please let me know how I did by reacting below.
@cursive plazato many failed lo in attempts
Let me check the knowledge base for you again. One moment! :books:
The knowledge sources don't contain specific information about a lockout duration for too many failed login attempts in VRChat.
Here are some steps that may help you get back in:
- Double-check your credentials – Make sure you're using the correct email/username and password. Note that your username (used to register) may differ from your display name. [Account Recovery]
- Reset your password – Visit your Profile page to reset your password if you've forgotten it.
- Can't type your username? – Try copying and pasting it with Ctrl+V, or log in with your email address instead.
- Check your system clock – An incorrect system time can cause login failures.
If you're still unable to log in after some time, contact VRChat Support at help.vrchat.com for further assistance.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
@vocal arch Kapa.ai is still learning and improving, please let me know how I did by reacting below.