#vrchat refused to log me in when the api outage happened

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slow kettle
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i am having trouble wth vrchat bc of the api outage

stable meadowBOT
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Hi @slow kettle. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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During a VRChat API outage, login and authentication issues are expected, as the API handles all login and authentication functions. [VRChat API]

Here's what you can do:

1. Check if the outage is still ongoing

Visit the official VRChat status page to see if there are any active incidents:

If an outage is confirmed, the best course of action is simply to wait for VRChat to resolve it, as the issue is on their end.

2. If the outage has been resolved but you still can't log in

Try these steps:

  • Check your credentials – Make sure your username/email and password are correct.
  • Check your system clock – An incorrect system time can cause login failures. [Connection Issues]
  • Check your internet connection – Ensure your connection is stable and your firewall or antivirus isn't blocking VRChat. [Connection Troubleshooting]
  • Try pinging the VRChat API – Visit <https://api.vrchat.cloud/api/1/ping> in your browser; if you see "pong", the API is reachable from your end.

3. If nothing works

Submit a support ticket at help.vrchat.com. [Help Forum]

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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