#vrchat-support

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orchid raft
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Important Links

Step 1: Sanity Checks

VRChat on Quest Problems

Almost all problems on the Quest version of VRChat can be solved by uninstalling and reinstalling the app.

The most common problem on the Quest version of VRChat is running out of memory, which causes crashes. This happens very often on the Quest 2, which has a limited amount of RAM. (Sidenote: Storage space is not memory!)

Showing or wearing Very Poor avatars and visiting some worlds will quickly run you out of memory. Avoid showing or wearing Very Poor avatars.

Wearing Very Poor avatars, in particular, can be especially detrimental to performance.

VRChat on PC Problems

Please make sure your OS and your drivers are up to date.

We only support Windows 10 and Windows 11. We cannot support preview, beta, or pirated versions of Windows.

VRChat on Linux is officially supported on the Steam Deck. Any popular Linux distribution should work with Proton Experimental, but is not officially supported. For video players to work, you need to run this command: steam-runtime steam://unlockh264/

VRChat running in a VM is not officially supported, although some configurations may work. We cannot guarantee or offer assistance for users trying to use VRChat in a VM. Check our docs: https://docs.vrchat.com/docs/using-vrchat-in-a-virtual-machine

We do not support the SteamVR Beta, although it usually works fine.

Networking Problems

Please uninstall any "network optimization" software like "Killer Network Manager".

If you use full body tracking and use wifi to connect to the internet, but you lose internet when you use VRChat, you need to upgrade your router or use an ethernet cable to connect your PC. FBT dongles interfere with older (2.4GHz) wifi signals.

If your ISP is Charter and you use/rent their router/modem, you may need to configure their IPv6 firewall to allow VRChat notifications through, or disable the IPv6 firewall completely (although we don't recommend this!). Alternately, you could replace the ISP hardware, as its firewall has a bug that makes it block our notification system!
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Step 2: Uninstall VRChat completely and reinstall

Meta Quest

  1. Press the Oculus button on your right Touch controller to pull up your universal menu.
  2. Select the grid icon to access your library.
  3. Find and hover over VRChat.
  4. Select the three dots icon.
  5. Select Uninstall, then confirm the uninstall.
  6. Reinstall VRChat.

Steam

  1. Right click VRChat in Steam.
  2. Click Properties.
  3. Click Local Files, then Browse.
  4. Go back to Steam.
  5. Right click VRChat in Steam again, hover over Manage, then click Uninstall.
  6. Once the uninstall is complete, go back to the window that Steam opened when you clicked Browse.
  7. Select everything in that folder and delete it.
  8. Close the window.
  9. Reinstall VRChat.

Oculus PC

  1. Go to your Oculus Library.
  2. Click the three dots on the bottom right of the VRChat card.
  3. Click Details. Click on the Location to copy it to your clipboard.
  4. Open up a Windows Explorer window and paste the address in.
  5. Go back to the Oculus Library, click the three dots, and click Uninstall.
  6. Wait for the uninstall to complete. Go back to the Windows Explorer window.
  7. Select everything in that folder and delete it.
  8. Close the window.
  9. Reinstall VRChat.