I am wondering how would such a feature play out, if added to Manny.
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First, a channel in which only a select few skilled people can post the FAQs and their Answers in a serialized order. This will act as a 'Reference Point'
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Each time a FAQ is asked, a member of the community can just do a command like "/FAQ 12" to point at the 12th FAQ in the channel above. Manny would post a copy of that exact FAQ in the text channel.
This will save people from having to write a response each time, if they wish to. Or just point at things to check 3-4 FAQs to isolate the problem, which having a conversation.
- After 10 minutes, Manny deletes the post, to de-clutter the chat.