#i cant download the app/driver

1 messages · Page 1 of 1 (latest)

void trench
river cradleBOT
#

You may have provided insufficient information in your tech support post. These might be useful to include to assist with troubleshooting.

  • Whether this is a desktop PC, laptop PC, or Microsoft Surface (including desktops, laptops, and tablets)
  • Full CPU name (e.g. Intel Core i7-14700K)
  • Full motherboard name (e.g. MSI PRO B760M-A)
  • RAM model, slots used, and speed (including whether XMP/EXPO is in use, if a desktop). (Find this with CPU-Z or Task Manager > Performance > Memory)
  • GPU (e.g. RTX 4070)
  • Model of the storage device your OS (e.g. Windows, Linux) is installed to
  • Model of the storage device your game/app to be troubleshooted is installed to, if different from the OS drive
  • PSU model and capacity (not applicable for laptops and Microsoft Surfaces)
  • OS version (e.g. Windows 11 24H2. The year edition part (e.g. 24H2) is considered part of the version and should not be omitted. Similarly, for Linux distributions, include the full name of the installed release including any variant suffixes (e.g. Linux Mint 24 Cinnamon)
  • Monitor model, resolution, refresh rate, and cable used (e.g. HDMI, DisplayPort, VGA, DVI, or USB Type-C, including mini variants where applicable)
  • The game or app you are trying to run (please also specify where you get your games from like Steam/Battle.net/Xbox Game Pass)

Answering these questions might also help:

  • Have you reinstalled the Nvidia drivers by removing them with DDU, and reinstalling them by downloading the drivers manually and installing them?
  • Did you perform a driver rollback? If yes, by what method?
  • Have you made any changes to your PC in the past few days (including but not limited to software and hardware installations)?
  • Have you encountered any error codes/blue screens/graphical glitches when encountering the problem? If yes, describe steps to reproduce the problem. Please send a photo/screenshot/video of the problem here as well.
void trench
#

@pulsar laurel it worked, but now i have this problem.

hq720_1.jpg
river cradleBOT
#

If you have any issues with your graphics card after updating the Nvidia drivers, please perform the following:

  • Remove the existing Nvidia driver by running Display Driver Uninstaller (DDU) here: (AutoDDU can be told to use a custom driver link, or you can use the manual version located here.). For a utility to automate DDU as much as possible follow this guide.
  • You can download drivers from the official site below. (You will need to specify your GPU and operating system.) On a laptop, both iGPU and dGPU drivers should be installed for full functionality and performance.

NVIDIA
AMD
Intel

  • Ensure that your WiFi/Ethernet/Internet is turned off or disconnected before installation of the driver (Running the .exe file) to prevent Windows Update from overriding the driver installation.
  • Disconnect all other monitors (except one main monitor) and all unnecessary USB devices before driver installation to prevent device conflicts or black screens.
  • During driver installation, please select the Custom option when prompted and ensure that Peform a clean installation is checked/ticked before proceeding with the installation.
  • Please restart your computer after the driver installation is completed.
light elm
#

Please don't ping administrator for tech support, you aren't getting any from us