Blocked user, who is untouchable

[toxic hawk]

I'm currently in the middle of a game, and a player is hidden in this place, there is no access, and the ender pearls are too slow in the cooldown to do the glitch, how did he do it, and how to kill him?
(I have a screenshot, but I don't know where I can send it)

the player is HolaSoyFily

[peak osprey]

Please be a bit more specific if you can

[sacred fern]

Send me the screenshot, i'll send It here

[toxic hawk]

Sorry! The staff helped me directly online, thanks anyway! 🙏

[jolly girder]

Is it a bug? How did they help u?

[toxic hawk]

They kicked the player out of the game, which made us win