#Network - Asia Region
shadow jolt
We're still seeing the issue at the moment and don't have an immediate ETA to when the region will be properly restored. As our providers are unable to fix it at the moment we're looking at alternative ways to get the region working again by re-routing traffic manually.
Network - Asia Region
shadow jolt
As an update, this issue is still ongoing but we're continuing to look into possible alternatives and solutions on how we can re-enable the Asia region without impacting the player experience too much.
We know that there's been an issue with one of the subsea cables connecting Europe to Singapore, where our Asia region is hosted, this means the traffic back to Europe has to go the other way, trough North America to get to Europe, as you can imagine this kind of a long detour makes the ping really high and quite laggy.
As a result of that, connections back to our core infrastructure in Europe have been impacted and our Asia region isn't able to get games running on it properly because a lot of connections take so long, which impacts the playing experience on it a lot.
Other providers and home ISP's are affected by this too so we're currently opting to route players in Asia to either the North American region or Europe depending on what gets them the lowest ping in the meantime, whilst we work to either find a solution internally or some means to get the traffic to Europe trough a provider that still has a working direct link, without having to go trough North America first.
We understand this is not ideal and the playing experience in Asia is impacted by it. We do not have a timeframe for when the region will be back up and running, unfortunately as with many other internet routing issues of this scale it can take some time for solutions to be found, but we'll keep working on it until we do! 
shadow jolt
We're still working on the issue, which continues to prove more difficult than expected due to most providers and networks being impacted by this.
We have some potential solutions being tested today. I'm hopeful we will find a fix for it shortly and be able to restore service to the region as a result.
I'll keep you updated in this channel when I know more! Thanks for your patience! 🦊
shadow jolt
We've made some changes and have brought back the Asia region. 🎉
Some of these changes may cause more issues though so we're keeping an eye on it and will try to quickly patch any bugs that show up as a result.
Because of the way that the internet traffic is being re-routed due to the cable cuts, we don't really have a nice way to send players from the Asia region into any other region, as the game would become too laggy if we did that. We implemented a change into our matchmaking system to prevent that from happening, this means that sometimes you'll likely be waiting a while for a game, or not be able to join certain games if there's not enough players for them to start.
We're going to keep working on it and whenever the situation with the subsea cables gets better and we can restore stuff to normal, we will!
I'll keep this channel open for further updates. <@&930111883560755250>
shadow jolt
We had some issues again with the region earlier today, which are now resolved.
As I posted above, we're bound to get some problems due to the way we had to modify a lot of our systems to work with the higher latency and connectivity issues back to Europe, in this case one of our alternative transit options failed and did not recover gracefully, requiring manual intervention for everything to start working again.
The region is available again now and should be playable. Let us know if you encounter any issues with it. 😄
shadow jolt
We're seeing some more issues in Asia and are investigating. 😅
shadow jolt
The region is back up and running, but I'm not sure I've patched quite all of the bugs yet, so I'm here keeping an eye on it. If you have any issues joining or playing in the Asia region, let me know and I'll look into it.
shadow jolt
Seeing more issues now, working on it.
shadow jolt
Made some more fixes, region is back online. Hopefully it will be stable going forwards! 😅