Cubecraft should improve costumer service

[green holly]

They should allow users to upload images and proof to the website for ban appeals. And there should be live chat or anywhere where you can talk about an account or game problem with friendly employees responding. As I paid a lot of money and bought everything on Cubecraft, I was banned since my account was hacked by someone. But there was no means to transmit proof, and when I tried to explain what was going on, I was rejected. There is no personal to contact or assist with an issue (I try to contact live chat to offer evidence since the website won't let me add photographs and all I get is a message to go back to the appeal website and wait for results).
As a customer that supports and purchases everything, I am completely dissatisfied with how the Cubecraft appeal system operates. And my friend asks about unbanning me, and he get banned in chat after asking. I realize that I should be patience and wait for the results, but it took a long time and I was concerned about my account since I had put a lot of money into it, but there was no personnel or a method to contact staff to chat or help with the situation, so I'm extremely unhappy with this costumer service. @odd narwhal

[green holly]

@odd narwhal

[odd narwhal]

hello

If you have an issue with me I'm happy to help in a ticket @green holly
#💌︱team・help

[green holly]

you can send proof using any photo/video upload service

including discord links

[heady creek]

links to imgur or youtube:

live chats in #💌︱team・help

+you can message about your ban

[kindred mantle]

This guy's pain is understandable. He paid too much just to get his account get banned.

[green holly]

@odd narwhal @green holly @heady creek it was no use to send all evidence to #💌︱team・help since after all the moderator there told me that there is no use of sending all proof there. My friends were providing me with new additional evidence today, but there was no way to send it to the appeal website or the moderator who oversees the appeal page.

[odd narwhal]

you can upload videos to YouTube and photos to imgur and link them in your appeal, that's what you're meant to do

[green holly]

But there aren't any letter box for me to filled in the website how can I send a YouTube link

[odd narwhal]

you can't anymore as you have already appealed

[green holly]

But my first appeal wasn't be done by me it was done by someone else that hack my account. And now it was close and not let me appeal the truth this is what I'm upset of.

[odd narwhal]

Contact capitan on the forums regarding that please, if your original appeal was not submitted by you

[green holly]

And I just get some new evidence just today I wish there would be some improve to appeal page that can send a second appeal or bottom where I can send more evidence or upload it somewhere. I am looking forward cubecraft team to really improve this as a costumer who supports too much.

[odd narwhal]

If you could keep appealing that kinda defeats the point. with sentinel bans you can start a conversation if your original appeal is denied, but it seems you already have done

[green holly]

As my first appeal is denied, second appeal weren't any space or let me write anything or show for more proof. It only choice box there. I just wish there are somewhere I can just show all evidence just that. But it seem that there were too less space or less box where costumer can be appeal.

[green holly]

The point I was write this long message is just to review what cubecraft should be fix or improve in the future. I hope you get my point.

@odd narwhal I didn't want to undermine the purpose of the appeal website; rather, I proposed that it be fixed and improved in order to provide better customer service than this. As a customer, I'm dissatisfied with how things are currently working.

[green holly]

It sounds like your problems are mostly user error

although you definitely shouldve led with "my appeal was done by someone else"