#I use opera gx, safari and chrome

1 messages · Page 1 of 1 (latest)

honest grail
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You also removed your screenshots before anyone could really get a look at them. If you want to drop them in here I will take a look to see what is going on

smoky escarp
honest grail
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That just looks like you have no licenses to me

smoky escarp
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The problem persist even in incognito

honest grail
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You will probably want to email support using the contact form

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I removed your license because this is a public channel and you don't want to share that

smoky escarp
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Sry

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I already talk to Dan via email support

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And he tells me to try to find a solution here

honest grail
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I am not sure who Dan is

smoky escarp
honest grail
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Official support is via email. None of us are staff members

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Are you using NordVPN?

smoky escarp
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Nope

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I never had used a VPN before

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And as I tell u before in the general chat, I try it in my friend's computer, and the problem in the same

honest grail
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Are you using a 3rd party antivirus software?

smoky escarp
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Nope

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Only windows defender

honest grail
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Are you in south america?

smoky escarp
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Yep, I'm from argentina

honest grail
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Sometimes the DNS servers for the south american ISPs can muck up the connection. You can try setting your DNS server to 8.8.8.8 or 1.1.1.1 or try using a VPN

smoky escarp
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The problem persists even when I change the DNS sever, I'll try tomorrow with a VPN to see if this works out