Wooting 80HE disconnects when editing Light Indicator effects

[wispy mica]

When I try to remove a light indicator effect in Wootility, the keyboard sometimes gets disconnected and I see the error: 'Device disconnected - Connection to Wooting 80HE was lost.'

After restarting Wootility or reconnecting the keyboard, it may start working again, but not always.

Also, after I set up the light indicators, they can randomly stop working after the keyboard has been idle / after AFK. The indicator bar becomes transparent or inactive, and the light indicator no longer shows anything. I have to reconnect the keyboard or restart Wootility to make it work again.

So the issue is not only during editing/removing indicators, but also that the configured indicators are unstable and can stop working by themselves after some time.

[spiral flame]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[onyx bough]

Could you try reinstalling the background and use the "other version" of wootility e.g. if you are using the desktop app try the browser one instead.
Also, does the keyboard disconnect when typing on the left side?

[solemn shore]

i am pretty sure i responded to your ticket?

BUT just incase do you have any trouble with changing other settings "RGB,brightness,remaping,rapid trigger,etc" ?

[wispy mica]

Yeap, thank you Andrew