plz help

[crystal sigil]

I was using my Wooting 60HE normally, but while updating the software to the latest version, I accidentally closed the program during the update. After that, the keyboard stopped working completely and the RGB lights no longer turn on.

I use another keyboard connected at the same time, and that one works perfectly fine. I also tried plugging the Wooting into different USB ports, but the issue is still the same.

Wootility does not detect the keyboard, and it says the software is already on the latest version. Every time I unplug and reconnect the USB cable, I can hear the Windows device connection sound, but the keyboard still does not work at all.

How can I fix this?

[cobalt bluff]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[crystal sigil]

It gets stuck on “Waiting for device to reconnect” and the keyboard is not being detected.

Error code: DeviceReconnect

[rigid marsh]

Can you share a screenshot?

[rigid marsh]

Can you check device manager and share a screenshot of that?

[rigid marsh]

Could you follow this guide? https://help.wooting.io/article/210-fix-right-side-of-60he-not-working

[crystal sigil]

After retrying the recovery process several times, I finally managed to fix it. Thank you so much for the kind help and support. I truly appreciate it and won’t forget this kindness. Thanks again so much