#Loose connection wooting 80HE
1 messages · Page 1 of 1 (latest)
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Are both ends of the JST cable fully plugged? Can you take a picture of both ends please.
15mins I’m eating
I can’t push the first one further
It looks like it's not fully plugged in, which causes disconnects. Try pushing it in further, using your nail can help. https://help.wooting.io/article/333-my-80he-flashes-or-disconnects-when-i-type
Also, could you take a photo of the other end from the top? It’s hard to tell from this angle whether it's fully connected or not.
Before proceeding This issue can also occur if the USB-C cable is loosely connected or if the USB-C connector is damaged. We recommend testing with another USB-
Is this fine
Does fully plugged in mean that the whole thing has to be in it?
Yeah, should be like this. Check the article I linked above
Ah ok Ima do it later just got rid of my nails 💀