#Software Bug

1 messages · Page 1 of 1 (latest)

digital tinsel
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Since the recent Wootility update and selecting the 'Geon Raw' switch profile as they are the switches in my board I’ve been experiencing an issue in Valorant and Fortnite where my character moves to the left automatically without any keyboard input. Is this a known bug with the new update, and is there a way to fix it or revert the switch selection in the software?

lean mangoBOT
# digital tinsel Since the recent Wootility update and selecting the 'Geon Raw' switch profile as...

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timid magnet
languid vault
#

Is the keyboard plugged directly into the motherboard using the included cable? If it is, try a different USB port, preferably one farther away and check if it still happens.

If the issue persists, you can try downgrading the firmware to the previous version from here: https://wootility.io/?test-builds=true > Settings > Updates > Hover over your device > Get test firmware > Select test build > v2.12.5+rollback