Failed UPS Deliveries – Request Hold for Pickup

[errant phoenix]

Hi, I need help with my order shipment.

UPS has already attempted delivery twice to the address in the US, but access to the location is difficult and the driver couldn’t complete the delivery. I’m worried that after the third attempt the package will be returned to sender.

Could you please request UPS to hold the package for pickup at a nearby UPS Access Point or update the delivery instructions?

Tracking number: 1Z7***0654 (full tracking available via DM)

This is urgent because the next delivery attempt may be the last one before it gets returned.

Thank you!

[mystic arrow]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[indigo jasper]

Reach out via official support. This is community support and no one here can really help

[errant phoenix]

I've seriously been waiting two days for a response. What do you want me to do? It's urgent. I need something urgently. Nobody answers. This support is terrible. Do you think I haven't already?

[indigo jasper]

Not what I am saying. I am just telling you they don't do official support here for reasons.

It's also said in #❗│important

Also I rather think you should contact the courier

[errant phoenix]

I don't understand, it's so urgent. I trusted the brand, but I can't get in touch quickly. What terrible support! Do you have a number or something?

[indigo jasper]

Of course I have a number but I don't see why that would matter in the first place😄
The courier is the one who isn't able to deliver the package, wooting isn't a big company with a big support team and they launched a new product last week which will take up some space in support.
Worst thing that will happen is that the package gets returned to sender and you will either receive the board later or get a refund.
Also, note I do not work for wooting, this is still customer to customer support.

[digital matrix]

We can't contact the courier for you in this way.

If you're not able to get them to put it somewhere by contacting them, neither are we.

The package will return to us, and we can reship it.