My r freezes

[mossy cradle]

my r in the wooting 60 he v2 freezes at 3.94 and then before it gets to 4cm it takes a little snap, as if the switch freezes and then has to take another snap to get to 4. I know it's a no-brainer though... it's the switch, because it seems to be crashing, can I request a replacement switch?

[analog pebble]

Thanks for posting your support request!

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[karmic edge]

The prebuilt keyboards all come with spare switches and if you bought the module your separate order of switches should also have more than your keyboard has

[mossy cradle]

I've run into trouble, you're right, but does this 'r' thing seem like a serious problem to you or can I just leave it alone? Could this happen?

[mossy cradle]

I assumed it was the switch but I can be sure, I don't know I'm exaggerating a bit maybe , but I'd like to be sure... what do you think?

[mossy cradle]

@karmic edge