I don’t really understand something.

[cunning mulch]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[cursive pawn]

Why did the person in the video install the switches with the non-transparent side facing up instead of down?

[paper anchor]

Not sure what video you're referring to? And it looks like they are north facing, i.e led window on top as they should.

[cursive pawn]

Why did he install them upside down—is that normal? I’m honestly a bit confused. I recently bought some Owlab switches and installed them the same way my previous ones were, but then I started watching reviews and people are installing them the opposite way.

[ivory inlet]

The way you install depends on where your LEDs are. On Wooting keyboards they are north facing, so the other way around

[cursive pawn]

So that means I did everything correctly, right?

[ivory inlet]

Yes