Flashing firmware to device

[civic fox]

Cant get my keyboard to connect or get firmware to my wooting send help

[true sundial]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[civic fox]

It keeps timing out i dont understand

[fiery sphinx]

Screenshot the restore page please

[fiery sphinx]

Unplug the keyboard first. Then press and hold the top right and bottom right keys, and while holding them, plug the cable back in. After that, go to Wootility > Help > Troubleshoot > 60HE and press 'Reset Device'

Before doing this, make sure the keyboard is plugged directly into your motherboard (not through a USB hub or KVM switch). Also use the included cable, if you already are, try a different cable if available.

Try both versions of Wootility, desktop app and the web version

If it still fails, try restoring on another computer.

[civic fox]

Got it