Support doesn't respond?

[outer pond]

So I contacted the support 10 days ago, Andrew told me they are sending a lube kit to fix the rattling stabilizers of my 60he v2. I should have had the shipping number on my email a few days after but still nothing. I replied on our email and got no response, 3 times so far. I know this is community support but I have no other choices since the [e-mail] doesn't respond.

[clever needle]

Are you trying to contact Wooting's customer service? Please use the support wizard!
https://wooting.io/support

[clever needle]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
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• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[versed pier]

Did you reply to the same email chain or made new ones? The weekend mightve delayed something, Im sure its gonna get send out soon!

[outer pond]

I replied on the same email. The last email I received was on April 10. I sent a follow up email on April 15, April 19 but nothing.