Hello I’m just having trouble ordered my keyboard on the 8th and have had zero updates on delivery status.
#Wooting HE v2
feral geyser
indigo hamletBOT
Hello I’m just having trouble ordered my keyboard on the 8th and have had zero u...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
fleet beacon
can you login on the wooting hub and not on shopify, they dont really give out accurate info etc
fleet beacon
dw I trust you purchased the keyboard haha ;p you might need to send customer support an email to get your account fixed with the correct email
did you receive a tracking link email yet?
feral geyser
No
Where would customer support direct me to since I don’t have it on my email it will just direct me to the TenZ HE
fleet beacon
Where would customer support direct me to since I don’t have it on my email it w...
it will make an account for you so you can see the status of your order better etc.
feral geyser
Which category should I select
lean orbit
Please don't post your email address here next time
feral geyser
Sorry about that
fleet beacon
Which category should I select
I guess status of my order and mention you miss typed your email etc.
feral geyser
Thanks
fossil python
Alright your order is ready to ship - And the reason why it hasn't, is because you mispelled your email address, and thus never received the "Does your address look good? Click here to ship it" automated email
fossil python
Nothing will happen, until support gets back to you, and can help fix the email mismatch.