Hello i ordered this product like Saturday and its been more over than 24 hours. I tried contacting them through email and yet still no avail. I live in PH really dont know whats happening. Thanks for understanding.
#Need help ;-;
tribal rune
vital hawkBOT
Hello i ordered this product like Saturday and its been more over than 24 hours....
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
thin pecan
Hello i ordered this product like Saturday and its been more over than 24 hours....
Wooting support doesn’t work on the weekend
toxic relic
What kind of help do you need anyway?
tribal rune
Ummm i checked right now and now its saying its on hold?
toxic relic
If you say so. What's the order number? I can at least see what's causing the hiccup (though you'll still need to contact support via the website for help)
tribal rune
ROW64968A
toxic relic
It is on hold, because you asked if it was possible to change what's in the order on the 18th.
tribal rune
Ahhh i wanted to ask if its possible change it from a 60he to a 60he v2
How do i undo it?
toxic relic
Respond back to the conversation you have by email and explain you don't want it changed after all. Then support will unhold the order for you. 🙂
tribal rune
Hello ive recieved a message and they told me to ask you guys to remove the on hold
toxic relic
Received a message where? No one can do anything here. You receive assistance from our support via the support tickets.
tribal rune
From my email and it said i could request a cancellation through wooting hub or discord community... by any chance does it mean cancel the hold or the product instead?
toxic relic
Cancel the order.