Wootility Actuation Point problem

[echo robin]

Upon installing new switches to some, but not all of my keyboard keys that have different magnetic force applied to the pcb, the new ones remain pressed at 1.5mm in Wootility. I either don't know a way, or hopefully one comes soon where I can tell the software that is the new 0.0mm for that switch, to allow other switches to be viewed when pressed less than 1.5mm. Is there a way to fix this, maybe?

[inner oar]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[mint idol]

Replug

[echo robin]

Thank you! Why didn't I try that? Sorry for wasting your time lmao

yeah, worked flawlessly.

[mint idol]

All good. Next time when you decide to swap switches, unplug the keyboard first

[echo robin]

it was unplugged to begin with, then the issue started upon plugging it in. just needed one more reset I suppose.