firmware problem

[sharp egret]

Hey, I have an issue with my Wooting keyboard after a firmware update. It no longer turns on (no LEDs), but my PC still detects it when I plug it in. It shows up as “Wooting Restore” or sometimes as a generic USB device. However, it’s not recognized properly anymore and I can’t restore or use it. It seems like it’s stuck in some kind of recovery mode. Any idea how to fix this?even if i plug it in another device i cant reset it

[candid epoch]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
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All of these types of requests need to be made via the Wooting Support Wizard!

[neat solstice]

https://help.wooting.io/article/173-how-to-flush-all-dead-registry-entries

[sharp egret]

i didnt work

idk if i do something wrong but the keyboard is still off

it worked perfectly before i do tha last update and he didnt install correctly

[neat solstice]

does it make a sound when plugging it in?

[sharp egret]

yes

even the restore point is up but i cant do anything

[neat solstice]

what is the error message?

[sharp egret]

no error he just not found the keyboard

[dusk glade]

Did you try it through these steps?