bug firmware

[hasty jasper]

Hey, I have an issue with my Wooting keyboard after a firmware update. It no longer turns on (no LEDs), but my PC still detects it when I plug it in. It shows up as “Wooting Restore” or sometimes as a generic USB device. However, it’s not recognized properly anymore and I can’t restore or use it. It seems like it’s stuck in some kind of recovery mode. Any idea how to fix this?

[empty marsh]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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[noble crystal]

https://help.wooting.io/article/173-how-to-flush-all-dead-registry-entries

[tribal ruin]

Have you tried this yet?

[hasty jasper]

I've tried everything and despite all that, still nothing

[hasty jasper]

I did it

[tribal ruin]

Are you getting any errors when you try to restore?

[hasty jasper]

yes, it stops at step 2, I suppose it's not detecting my keyboard?

[tribal ruin]

Can you go in Device Manager, click on 'View' > 'Devices by container', then expand Wooting Restore and take a screenshot

[noble crystal]

try using a different usb port, preferably one that is further away from the current one

also use stock cable for that

[hasty jasper]

I tried deleting all the files and then restarting my computer, but when I turn it back on and plug in my keyboard, I get this

[hasty jasper]

I tried again, but it didn't work so I don't understand

[noble crystal]

what error message are you getting?

[tribal ruin]

Did you choose Devices by container on top?

[hasty jasper]

i have this on the application sorry, it's in french haha

[noble crystal]

you did plug it into your motherboard, right? also have you tried using a different usb port?

[hasty jasper]

yes, that's the only way I was able to see it otherwise, i can't see anything

[tribal ruin]

Then the correct drivers aren't assigned, that's why you're getting Bootloader error. Wootility can't detect the keyboard. These are the correct drivers.

Try following this article one more time: https://help.wooting.io/article/173-how-to-flush-all-dead-registry-entries

[hasty jasper]

i used all the USB ports on my single motherboard, even those on the front panel

I'll try again then

[tribal ruin]

Once done, make sure to restart the PC and not shut down.

[dense shard]

Did you happen to use zadig?

[hasty jasper]

I used it when I had no other options, but even then, nothing works

[dense shard]

zadig will definitely mess it up, but I believe the guide above should resolve that

[tribal ruin]

I love AI.

[hasty jasper]

I've tried again but still nothing, maybe there's a problem with my keyboard?

[tribal ruin]

Unlikely. I'd recommend plugging the keyboard into another device to see

If the keyboard works on another device, restore it there and then plug it into your main PC

[hasty jasper]

OMG, thank you for the idea, it finally worked!

[noble crystal]

for the future: don't trust AI

[hasty jasper]

yes, really..

[tribal ruin]

In future this might happen again on your main PC, if you decide to restore/update the firmware, because of incorrect drivers. So I'd recommend reinstalling the OS later if it happens. Odd that the guide linked above didn't help.

[hasty jasper]

i must have had a big problem with this firmware being installed incorrectly, haha, but thank you very much

[storm sinew]

i have the same problem but even if i plug on nother device he stil not detect it

some help pls

[noble crystal]

make your own thread