void bison
Hi, I placed an order on April 3rd and received a shipping confirmation on April 7th, but the DPD tracking still hasn’t updated and shows “We are exchanging data internally.”
I also contacted support but didn’t get a response. Could someone please check my order status and confirm when it will actually be shipped?
Order nr: EU419731H
alpine heartBOT
Hi, I placed an order on April 3rd and received a shipping confirmation on April...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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lime moon
No one can help you here. Someone from support will get back to you asap. Do keep in mind we don't work weekends, so we're barely a day past you sending it. We have a lot of tickets to go through every day 🙂
Also keep in mind that we cannot ask couriers for an update with any more information than what you already have - Only help replace any parcels stuck or lost for an extended period of time.
void bison
Hi, thanks for the clarification, I understand that you have a lot of tickets and that weekends are not counted.
I just wanted to ask how long it usually takes for an order to be dispatched to Poland, as my tracking hasn’t updated since April 7th and I’m starting to get a bit concerned because the parcel hasn’t been handed over to DPD yet.
lime moon
Once the parcel is scanned into the courier's systems, it's usually a couple of business days. But since your case seems unusual, support will have to assist.