#80HE Randomly Reconnecting

1 messages · Page 1 of 1 (latest)

fast crown
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Similar to the issue described in this post: https://discord.com/channels/167181566978555904/1492680587759325205

The keyboard will disconnect and reconnect seemingly at random (with the typical Windows "ping"), even while not in use. It can happen several times in the span of just a few minutes, or not at all for a period of several hours.

I considered the issue being the USB-C cable or the USB port on my system, but the cable is secure and the issue occurs regardless of the port in use.

I've only had the keyboard for a week or so, and it first occurred a couple days after I received it.

analog falconBOT
# fast crown Similar to the issue described in this post: https://discord.com/channels/167181...

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last pasture
fast crown
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Even occurring while not in use? I thought it could be a software issue due to that.

lapis tusk
fast crown
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I'll give it a go.

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Thanks.

warm tusk
last pasture
fast crown