Key auto actuating / fluctuating between 0.00 and 0.01

[glacial frost]

Hi, I have a Wooting 80HE and one key seems to be detecting movement/input by itself in the app. It slightly moves between 0.00 and 0.01 without me touching it. The key still works, but I’m worried there may be a calibration or switch issue. What should I do?

[spring merlin]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
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Basic Troubleshooting

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[candid prism]

Try using beta https://beta.wootility.io/
Also make sure nothing magnetic is close to the board
Also replug the board and don't touch anything for ten seconds

You could also try plugging the board into another USB port, one that is further away than the current one preferably

And make sure to use stock cable, or a cable that supports 8k polling

[glacial frost]

The problem is the up arrows when I take out the switch is stop doing this but when I bring it it's doing it , I tried to replace the switch didn't help

[glacial frost]

I unplugged the USB and brought it and its fixed !!!!

Tyyyy!!!!!

[candid prism]

Have you switched the switch while it's plugged and on?
And didn't replug it after?

[glacial frost]

I switched a switch then unplugged and replugged it

Now it's gooddd

[candid prism]

Anyway, glad it works

[glacial frost]

before it worked, it didn't turn yellow when I pressed the up arrow key (the key with the problem), and after it worked, it turned yellow again when I pressed it.