Wooting 80he keeps randomly disconnecting and reconnecting right after

[earnest arch]

Does anyone know how to fix this problem?

[lethal plover]

Thanks for posting your support request!

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[clever edge]

hey! does it happen if you move the keyboard around?

or does it happen if you higher brighness + turning on tachyon mode?

[earnest arch]

no it just randomly happens, its so weird

[earnest arch]

well i have tachyon mode on but my brightness is only on 70%

[clever edge]

if you higher brightness to 100 does it get worse?

[earnest arch]

i have not tired that but i'll try it rn ig

[clever edge]

or the other way around, turning off tachyon + lowering brightness

[earnest arch]

i cant up the brightness cuz it says this everytime i try

[clever edge]

click on the lock

[earnest arch]

oh alr

[clever edge]

how frequent is the issue?

are you able to recreate it somehow?

[earnest arch]

its hard to say how frequent it is due to how random it happens but i would say on average it happens once every like 5 minutes

[earnest arch]

okay well it just happen two times in a row

while i was trying to type lol

omg it happened again

okay maybe it is the brightness then?

[clever edge]

while typing? I assume when you use the left side of the board?

https://help.wooting.io/article/333-my-80he-flashes-or-disconnects-when-i-type

check the article

[earnest arch]

yea most of the time

[earnest arch]

uhh i mean i could try to do some of the stuff it says but idk i feel like i might break something by accident if i try

also this is what it says

every time it happens it says that

[clever edge]

it's pretty simple, and the guide is also pretty helpful

[grizzled vessel]

I apologise for hijacking this, but I am also experiencing this same issue. It does the typical Windows USB "ping" when you (dis)connect a device.

It occurs seemingly at random, even while I'm not typing. Sometimes it will occur randomly while just sitting on the desk, others while I'm typing. Sometimes it will happen several times in a span of just a few minutes, while others it won't happen for a period of many hours.

I considered the issue being the USB-C cable or the USB port but the cable is secure and the issue occurs regardless of the port being used. The fact that it occurs even while not in use led me to believe it could be a software issue, but I'm not sure.

I've only had the keyboard for a week or so, and it first occurred a day or so after I received it.

[pseudo hollow]

Make your own post please

[clever edge]

@earnest arch you have never said if that worked out for you. If you still have the issue after reseating the JST cable you could just say it didn't work out here instead of hijacking other threads?

[earnest arch]

okay well yea nothing ever worked out

[earnest arch]

could i return the one i have now and get a new one or something? cuz i did get this keyboard like a week ago

[clever edge]

https://wooting.io/policies/return-and-cancellation-policy

[marble plover]

Its the wire the default wires have some weird problem it happended a lot to me then i just used my razer mouse wire and after that i never ran into that problem again

[violet oasis]

ive tried a diff wire it still continues to do the same thing its done it since it arrived

[pseudo hollow]

https://help.wooting.io/article/333-my-80he-flashes-or-disconnects-when-i-type

[earnest arch]

hey so I returned my keyboard and it said there was two options that I could do

1. Full replacement, or
2. Full Refund

How do I chose to get a full replacement cuz thats the one I want and im afraid that I accidentally did the full refund

I dont fully know if i did and idk how that really works

i sent an email back to wooting so yea

if you know that there is anything I should do or anything I should say to them that would be apperciated

[pseudo hollow]

Reply to the email that you want a replacement, and not full refund.

[earnest arch]

okay sure, this is what I said

[pseudo hollow]

That should be sufficient

[earnest arch]

okay great and do you think I should ship my keyboard later today when i wake up or should I wait?

[gilded horizon]

up to you mate -
i will note that the provided return labal can expire after awhile (depends on the courier) but tends to last atleast 30 days

[earnest arch]

oh okay then I will just do it later today or tmr then

[earnest arch]

okay so I sent the keyboard back earlier today, should I email them that I did that or nah?

[gilded horizon]

Best to email - That way we check the status of the parcel and speeds up the process

otherwise we may not respond until this has been returned and the returns has been notified