Help

[azure otter]

I updated my keyboard and now the e and r light up red and when I try to restore it says error id unknown error timed out waiting for a response to command 3

[oak wyvern]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[lavish orbit]

mind sending a screenshot from device manager?

also are you using stock cable + plugged into motherboard?

[azure otter]

No different cable and yes it’s plugged into the motherboard

i plugged in my mouse cord and it restored maybe its not plugged in to the motherboard

thanks coin

[lavish orbit]

so it working now? glad I could help