I bought it 3 days ago and the tracking hasn't even been updated yet. I'm from Portugal and I'm starting to get worried because it was even in stock. When I bought it on the website I didn't create an account, I was a guest, so my order doesn't even show up.
#I need help with my order.
humble vapor
ocean hollyBOT
I bought it 3 days ago and the tracking hasn't even been updated yet. I'm from P...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
humble vapor
You can make the account now.
I've already created the account and the order isn't showing up there, I must have entered the wrong email address!
lost blade
Then you'll have to reach out to support on our website